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Significant logistical planning is necessary for the safe and efficient operation of business aircraft. There are complex and shifting schedules that need to be accommodated and multiple requests that need to be met, not to mention regulatory requirements, weather considerations, and even air traffic control variables. With all of these issues demanding attention, many companies have chosen to employ a scheduler or dispatcher.

Schedulers and dispatchers are often referred to by a number of other titles – flight coordinators and trip specialists, among others. Regardless of the title - or whether or not there is a designated, full-time employee for scheduling duties - those who do coordinate business aircraft travel schedules must have a unique knowledge and skill set that allows them to sift through the details and help companies manage travel effectively.

For additional guidance on whether your flight department should employ an aircraft scheduler or dispatcher, review Reasons to Use a Scheduler/Dispatcher.

  • S&D Committee

    S&D Committee

    NBAA’s Schedulers & Dispatchers Committee works to further the professional growth and opportunities for business aviation professionals involved in the coordinated scheduling and dispatch of aircraft. Learn more.

  • NBAA S&D Conference

    NBAA S&D Conference

    NBAA’s Schedulers & Dispatchers Conference is an annual event offering workshops, breakout sessions, networking venues and other opportunities to help schedulers and dispatchers enhance their professionalism. Learn more.

NBAA Resources for the Scheduler

Latest News

Podcast: What Should You Consider When Looking for a New FBO?
May 21, 2018
When flying to a new destination there are many factors to consider when choosing an FBO. “I want to check fuel costs, make sure the FBO has the amenities the pilots need, check their hours of operation and things like that,” said NBAA Schedulers & Dispatchers Committee member Lori Montgomery. For Benjamin Fuller, with International Trip Planning Services, it all comes down to trust. “Our first thought is who can we trust on the ground in any certain location that can get everything done from A to Z,” he said. Hear more tips on what to look for in an FBO in this week’s NBAA Flight Plan podcast.

Vetting Supplemental Lift Providers
April 9, 2018
It's inevitable that at some point a company's business aircraft will be out of service. When that happens, business trips still need to be taken, so operators often look for supplemental lift. "When you look at the provider through the lens of how your passengers will view the experience, you should be able to easily determine if they [the service provider] will be able to replicate what your passengers are accustomed to," said Terry Lascher, director of operations, L.J. Aviation. Learn more in the March/April 2018 Dispatch section of Business Aviation Insider magazine.

Operator-FBO Relationship Key to Smooth Travel
Feb. 5, 2018
With many variables involved in realizing trouble-free arrivals and departures, schedulers, dispatchers and pilots must make their needs clear to the FBO. And when an FBO receives a request from an operator, how that FBO's customer service reps respond can be the deciding factor when more than one FBO serves an airport. Learn how communications between the operator and FBO are vital to trouble-free trips in the Dispatch section of the January/February 2018 issue of Business Aviation Insider.

Top 5 Tips for Avoiding Customs Mistakes
Aug. 7, 2017
Schedulers and dispatchers are often the first line of defense in helping passengers and crewmembers avoid common U.S. Customs and Border Protection issues. Recommended tips include: retaining copies of travel documents and completing an international checklist and crew briefing. Learn more in the July/August 2017 issue of Business Aviation Insider.

Schedulers and Dispatchers: Integral to Safety
April 24, 2017
Schedulers and licensed dispatchers play an important role in any safety program, and should be considered vital to the development of the safety culture. "Quite often the first line of defense when a trip is in the planning stages, these non-flying aviation professionals must identify potential hazards and manage risk," said Jo Damato, CAM, NBAA director of educational development and strategies. Read more in Business Aviation Insider.

First-Time Operators to Asia May Face Unexpected Challenges
Jan. 18, 2017
Growing business opportunities throughout Asia mean that more operators are flying to the region, but unforeseen challenges may complicate matters for crews. Julie Ambrose, aviation director for The ASA Group and based in Bangkok, Thailand, said the biggest surprise for most first-time operators is the high cost. An education session titled "Operating in Asia: Opportunities & Difficulties" will take place at the 2017 NBAA Schedulers & Dispatchers Conference. Learn more.

Software Can Help Flight Schedulers with Complex Decision-Making
Dec. 9, 2016
Ensuring that flight schedules are optimized to customer needs, internal resources and operational and legal requirements, is one of the most challenging aspects of running any aviation operation – and that’s before factoring any disruptions. "The complexities and real-time dynamic nature of on-demand aviation operations are significant, and much more than many other industries we have seen," said Roei Ganzarski, president and CEO of BoldIQ, who will be presenting on this topic during a free, Jeppesen-sponsored webinar on Dec. 14. This is where software can help, he said. Advancements in technology and complex algorithms can provide schedulers and other decision-makers with solutions on how to practically optimize operations. Learn more and register for the webinar.

Pre- and Post-Flight Briefings Can Improve Safety, Efficiency
Sept. 19, 2016
Pre- and post-flight briefings between schedulers and dispatchers, flight crews, maintenance and even, in some cases, passenger representatives, can help improve safety, security, efficiency and passenger experience, experts say. "Communication is so important," noted Holly Pendleton, flight operations coordinator at Aflac. "With a pre- and post-flight briefing, we help pilots avoid playing a guessing game." Read more in Business Aviation Insider.

Schedulers/Dispatchers Scholarships Key to Career Advancement
Sept. 9, 2016
For current or aspiring schedulers and dispatchers interested in career advancement, an NBAA Schedulers & Dispatchers (S&D) Training or Monetary Scholarship can help improve skills, make invaluable connections and open doors to new opportunities. The deadline to submit applications for this year's scholarships is Oct. 7. Schedulers/Dispatchers Scholarships Key to Career Advancement.

Shop Smart for Aviation Software
July 25, 2016
While there are three main aviation software functions – flight scheduling, maintenance documentation and finance/tax reporting – some companies might not need all three. When it's time to upgrade your company's aviation software, be sure to avoid paying for options that your company doesn't need by reviewing NBAA's four steps to buying software in the July/August 2016 issue of Business Aviation Insider.

Operations: How to Hire a Contract Dispatcher
June 20, 2016
Creating conditions for a contract scheduler or dispatcher to succeed depends a great deal on what companies expect from the relationship. "This can be difficult at times. You have to trust the person you're putting in your shoes. Don't be afraid to let them in" on proprietary information needed to do the job, advised contract dispatcher Amy Roy, former chair of NBAA's Schedulers & Dispatchers Committee. Learn more about how some companies go about hiring a contract dispatcher in the May/June 2016 issue of Business Aviation Insider.

For Schedulers, Flawless Handoffs Require Clear Communications
Feb. 22, 2016
Trips may last days, but schedulers and dispatchers work from shift to shift. Logically, a successful trip hinges heavily on how schedulers handle handoffs at the end of the day or the end of a shift. A successful shift transition involves providing a clear briefing to the next person on what to expect during the following shift, including an overview of what could go wrong and how to avoid delays and weather. For more scheduling tips, read the January/February 2016 issue of Business Aviation Insider.