Human Factors

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Human factors is the study of the relationships between people and their activities through the systemic application of the human sciences, integrated within the framework of system engineering. Within the context of aviation, that study includes the interactions among aviation personnel, their environments, and equipment.

  • Fatigue


    Fatigue is a feeling of weariness, tiredness, or lack of energy and is characterized by increased discomfort with lessened capacity for work, reduced efficiency of accomplishment, loss of power or capacity to respond to stimulation. Fatigue must be managed by aviation departments to include it pilots, flight attendants, and maintenance personnel, among others.

  • Crew Resource Management

    Crew Resource Management

    Crew Resource Management (CRM) is the incorporation of team management concepts in flight operations.

Latest News

Cabin Crews Concerned About Fatigue Affecting Safety
May 28, 2018
Flight- and duty-time limits for pilots are designed to ensure that flight crews are physically prepared to fly safely, and it's important to have similar standards for cabin crews. The industry is now taking a look at addressing fatigue among flight attendants and technicians, especially those who spend days flying through numerous time zones. May/June 2018 issue of Business Aviation Insider, the 10th Annual Safety Issue.
Have Questions About Flight Time, Duty, Rest Regs? FAA Now Has Answers, Online
Feb. 24, 2017
Some NBAA members operating under FAR Part 135 have found the regulations surrounding rest and duty to be a point of contention, but operators seeking the FAA's formal responses to questions about these regulations can now find them online. The information is available under a searchable link in the Publications section of the online Flight Standards Information Management System (FSIMS). "This is a welcome addition to the FSIMS," said Brian Koester, NBAA manager of operations. "Not only will it help inform members about the rules and their interpretation of them, it will clarify their impact on members who may not be fully aware of their how the requirements affect their operation." Learn more.
Mind Over Matter: Are You Mentally Fit to Fly?
May 2, 2016
Knowing that a fitness issue could quickly lead to loss of a required medical certificate and potentially ruin a career, some pilots may hesitate reporting concerns or may rationalize that they can "cover" for a fellow remember's shortcomings. MedAire's Debbi Laux, a member of the NBAA Safety Committee's Fitness for Duty Working Group, said pilots need to "self-recognize when they need to have help, or speak up when someone else they're working with may not be in prime condition to operate an aircraft." Learn more about what business pilots can do to ensure they and their peers are mentally fit to fly in the May/June 2016 issue of Business Aviation Insider.
Fitness for Duty: Fatigue-Management Can Mitigate Risks
Oct. 5, 2015
Business aviation is a round-the-clock industry that often requires physically demanding schedules. And while it may be difficult for pilots to report they are not physically or psychologically fit for duty, flying under such conditions can have severe consequences. Something as simple as a fatigue-management program can make all the difference. “Ensuring pilots are fit to fly requires proactive management to look at pilot schedules, including retroactive schedules and prospective schedules,” said Quay Snyder, president and CEO of Aviation Medicine Advisory Service. Read more about fatigue management in the September/October 2015 issue of Business Aviation Insider.
'Fit for Duty' Isn't Just for Pilots
Feb. 6, 2014
In aviation, "fitness for duty" usually refers to pilots, and whether they're in condition to fly. However, the term applies to more than just flight crewmembers, said Debbi Laux, director of trade relations for MedAire, at NBAA's Schedulers & Dispatchers Conference (SDC2015). "It's also maintenance workers, schedulers and dispatchers and anyone who touches that flight in any way," said Laux, who also a member of the NBAA Safety Committee. In the Feb. 5 session at SDC2015, Laux discussed how schedulers and dispatchers deal with their own fitness-for-duty challenges. Read more about being fit for duty.
Recorded Webinar Available to NBAA Members Interested in Fatigue Risk Management
October 30, 2013
NBAA's Jeppesen-sponsored webinar, "Fatigue Risk Management Simplified," proved a popular topic, and is now available, free of charge, on NBAA's On-Demand Education website. "The depth and technical nature of the questions revealed just how serious business aircraft operators have become about fatigue risk management," said Jo Damato, NBAA's director of educational development and strategy. "The most effective flight departments will consider this webinar as an additional resource to produce a fatigue management program that will ensure crew fatigue does not affect the safety of flight." Read more about fatigue risk management.