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NBAA Maintenance Committee Asks for Industry, Customer Feedback
First, I would like to take this opportunity to share with you the numbers from the 2008 Maintenance Management Conference (MMC), which was held April 15 to 17 in Daytona Beach, FL. In several ways, this year’s event was doubly good. Compared to the 2007 Conference, we had twice as many Attendees and double the number of vendors, and we increased by 100 percent the proceeds from the annual silent auction that benefits NBAA’s Maintenance Technical Reward and Career Scholarship (TRACS) program. (For more details on this year’s MMC, click here.)
Obviously, NBAA’s Maintenance Committee did a phenomenal job in organizing this event. I want to publicly recognize 2008 MMC Chairman John Solito, 2008 MMC Exhibitor Working Group Chairman Kevin Smith, the NBAA staff and the host of volunteers who made this meeting a great success. Feedback from Attendees indicates that people would like to see even more leadership and personal development content at next year’s MMC, so we are planning to include more of those sessions at the 2009 event, which is to be held in New Orleans from April 15 to 17.
Responding to feedback from our flight department customers is important to our success everyday. At IBM, we have found that high-speed Internet access is very important to our aircraft passengers, who need to work while en route to a meeting. Do the people who fly on your airplanes also consider this a critical capability? How reliable is your onboard highspeed data system? Are the original equipment manufacturers (OEMs), service providers and installers paying enough attention to ensuring system reliability? Should this subject be a priority of the NBAA Maintenance Committee?
More broadly, is NBAA meeting your maintenance support needs? Are the NBAA Maintenance Committee and the organization as a whole providing you the value you expect? Please e-mail your comments to NBAA’s Eli Cotti at email@example.com and let him know what resources are useful and what areas we should focus on to help you maintain your business aircraft.
Finally, I want to ask you to help spread some good news about our community. One of the most positive characteristics of business aviation is the willingness of maintenance departments to help a fellow aircraft operator in need. If you have been the beneficiary of such assistance, please share the details with Cotti. We would like to start publishing these stories on a regular basis. We can omit the names of the individuals and companies involved if you prefer, but these stories are a real tribute to our profession, and I would like to start sharing them.
A major feature of the NBAA 61st Annual Meeting & Convention (NBAA2008), which is scheduled to take place in Orlando, FL from October 6 to 8, will be a host of Maintenance and Operations Sessions (M&Os). Don’t miss the opportunity to meet face-to-face with OEM representatives of the aircraft, engines and avionics that you service every day. They will be on hand to answer your questions and help you deal with any technical challenges you might be experiencing. For a complete list of M&O sessions, check the NBAA2008 web site at www.nbaa.org/2008 this summer.
Also, look inside for a review of the 2008 NBAA Maintenance Management Conference, and go online to download session podcasts and presentations at www.nbaa.org/events/mmc/2008/.