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As Safety Providers, Flight Attendants Need Recurrent Training Too

Flight attendants are an important component of some business aviation operations. Recognizing that some flight departments choose to include flight attendants as part of their crews, NBAA is at the forefront of providing attendants with information on professional development, educational opportunities, as well as helping to develop a management guide for corporate flight attendants, both full-time and contract.

"NBAA supports having fully trained attendants," said Jay Evans, the Association's director of operations. Evans is the staff liaison for the NBAA Flight Attendant Committee, which represents the interests of business aviation flight attendants. The committee seeks to improve the safety, efficiency and effectiveness of business aircraft; coordinates an annual conference each June for flight attendants and flight technicians; and provides feedback to NBAA on flight attendant-related issues.

Evans and other members of the Flight Attendant Committee encourage yearly attendance at NBAA's information-packed Flight Attendants Conference (FAC), which promotes the professional development of full-time and contract flight attendants, flight technicians and cabin safety professionals. Committee members also stress the importance of annual recurrent training for all professional flight attendants.

Recurrent training can include two segments, one on emergency operations and one on medical concerns, including cardio pulmonary resuscitation (CPR) and automated external defribulator (AED) certification.

According to Judy Reif, immediate past chairperson of the Flight Attendant Committee and a contract flight attendant, most recurrent training programs take two to three full days and cover topics such as evacuations, water landings, decompression, fires and medical emergencies. Additional medical training can take another day. Having dealt with three in-flight emergencies in the past eight years, Reif is a firm believer in recurrent training. "Flight departments should also require flight attendants to be part of their SMS [safety management system] training," she said.

"Training is not just service-oriented anymore," added Amy Nelson, who manages 20 full-time and 30 contract flight attendants as manager of in-flight and client services at Rye Brook, NY-based Wayfarer Aviation. Nelson, who chairs of NBAA's FAC Training Subcommittee, said, "Flight attendants are recognized as safety providers." Winter operations and CRM are two topics that Nelson expects flight attendants will focus more on in the future, noting that security and food safety issues are already being actively discussed in the industry.

Scott Arnold of Air Care Solutions Group/FACTS Training International is the current chairman of the FAC. He is encouraged by the work that the committee is doing regarding flight attendant criteria for the International Standard for business Aviation Operations (IS-BAO). "The committee also has $55,000 in training scholarships to award every year," he noted.

Training Providers for Business Aviation Flight Attendants

Beyond And Above –
FACTS Training International –
FlightSafety International –
J. Hare Safety & Survival Systems – (718) 457-3579

Medical Training for Flight Attendants

FACTS Training International –
FlightSafety International –
MedAire –

To obtain more information on the NBAA Flight Attendant Committee and the Association's scholarships for flight attendants and flight technicians, contact NBAA at (202) 783-9250, or email

For More Information

Learn about the NBAA Flight Attendant Committee and the Association's scholarships for flight attendants and flight technicians at

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