NBAA Schedulers & Dispatchers Conference

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Program Schedule

This year’s conference agenda was developed to help you steer your career and pave the way for your growth as a business aviation professional. Hear from experienced industry experts about the skills and knowledge you need to be a successful scheduler or dispatcher.

Monday, February 06, 2017

7:30 – 8:00 a.m.

PDP Registration & Continental Breakfast

Location: Fort Worth Convention Center, 101/102 Foyer

8:00 a.m. – 5:00 p.m.

Licensed Dispatcher Recurrent Training (Day 1 of 2)

Location: Fort Worth Convention Center, Room # 102

Presented by: Gary Martin, Universal Weather & Aviation; Juan Muniz, Universal Weather & Aviation

This two-day course is designed for business aviation professionals who currently have a dispatcher's license and wish to update their knowledge, skills and abilities with the latest information on the duties and responsibilities of an aircraft dispatcher. It is also open to advanced-level schedulers considering enrollment in a dispatch license program. This Course will cover topics related to Federal Aviation Regulations, basic regulatory, advanced planning, and pre-flight requirements and flight planning, pre-flight briefings and in-flight support considerations for aircraft dispatchers supporting corporate aviation operations.

Registration fee: Member: $995; Non-Member: $1,150

8:00 a.m. – 5:00 p.m.

Goal Achievement and Performance Reviews

Location: Fort Worth Convention Center, Room # 101

Presented by: Dr. Shari Frisinger, Cornerstone Strategies, LLC

Meets NBAA PDP Objectives L2 and HR5.

Goal-setting has been touted as one of the primary paths to achievement, and performance evaluations can be the most effective way to increase productivity. This course will cover a variety of ways to accomplish goals and strengthen employee development through structured goal setting, managing difficult discussions and demystifying the apprehensions and barriers associated with performance evaluations.

Registration fee: Member: $595; Non-Member: $750

10:00 a.m. – 5:00 p.m.

Exhibitor Set-up

Location: Fort Worth Convention Center, Exhibit Hall

Tuesday, February 07, 2017

7:30– 8:00 a.m.

Registration & Continental Breakfast

Location: Fort Worth Convention Center, 101/102 Foyer

8:00 a.m. – 2:00 p.m.

Exhibitor Set-up

Location: Fort Worth Convention Center, Exhibit Hall

8:00 a.m. – 5:00 p.m.

Licensed Dispatcher Recurrent Training (Day 2 of 2)

Presented by: Gary Martin, Universal Weather & Aviation

See details on Monday, Day 1.

Registration fee: Member: $995; Non-Member: $1,150

8:00 a.m. – 5:00 p.m.

SMS from the Top Down

Presented by: Sunshine McCarthy, Baldwin Aviation Safety & Compliance

Location: Fort Worth Convention Center, Room # 101

Meets NBAA PDP Objective L7.

Most organizations are already far along in establishing a formal Safety Management System (SMS) – they just don’t realize it. They have an operations manual, SOPs, training objectives and aircraft maintenance procedures. Most are aware of personal safety in the workplace, environmental concerns and security concerns, both domestic and abroad. Aviation professionals are prepared to recognize situations that would elevate risk, such as fatigue, bad weather and pressure from others. With all these things well in hand, what operators need is organization, structure and a way to develop missing elements.

The purpose of this course is to acquaint participants with the principles of safety management systems (SMS) and to help them understand how to transform their current safety program into a functioning, living, breathing SMS. This one-day course will be of interest to management, flight and maintenance personnel, and safety officers who wish to develop a formal SMS.

Registration fee: Member: $595; Non-Member: $750

8:00 a.m. – 5:00 p.m.

NBAA PDP Course: Developing Strategic Vision, Mission and Goals in Business Aviation

Presented by: Dr. C. Daniel Prather, Aviation Training Solutions

Location: Fort Worth Convention Center, Room #104

Meets NBAA PDP Objective: L1, L2.

This course will equip participants to strategically position their business aviation department with a properly developed vision, mission, goals, objectives and business plan. By aligning these with corporate business objectives, an aviation department can more fully support the mission of the company and fulfill an effective role for the entire organization.

Registration fee: Member: $595; Non-Member: $750

12:00 noon – 8:00 p.m.

Conference Registration Open

Location: 12th Street Lobby, Fort Worth Convention Center

2:00 p.m. – 4:00 p.m.

Volunteer to Pack “Ana’s Baskets”

Location: Fort Worth Convention Center, Exhibit Hall

The 7th annual SDC Pay-It-Forward program provides attendees and exhibitors several opportunities to contribute in a charitable manner to the host city and local community. This year we are asking volunteers to participate in packing “Ana’s Baskets” to benefit Safe Haven of Tarrant County, a non-profit organization that exists to end domestic violence through safety, support, prevention and social change. These “Ana’s Baskets” – laundry baskets filled with household cleaning supplies – will assist survivors in beginning a new life free of domestic violence.

The baskets are named for Ana, a survivor of domestic violence and former client and resident of Safe Haven and are provided free of charge to families as they exit Safe Haven. We will be using a portion of the meeting space on Tuesday afternoon to fill baskets with household cleaning supplies. We are asking that attendees and exhibitors who are in town and available please come and help us if you have thirty minutes to share during the 2:00pm – 4:00pm event. We are also asking you to consider making a donation to Safe Haven during the conference registration process so that we can pay for the supplies needed to fill the baskets.

5:15 p.m. – 6:00 p.m.

First-Time Attendee & Ambassador Meeting

Location: Fort Worth Convention Center, Room #202 AB

If you are a first-time attendee or a volunteer ambassador then please attend this event. This is a great networking opportunity for first-time attendees to meet each other and to ask questions from our veteran ambassador volunteers. This will be a fun, fast format with a gameshow element and the potential to win prizes! This is also the best place for first-time attendees to pick up their passport. Completed passports are eligible for the first-time attendee grand prize that will be drawn at the Grand Prize Luncheon on Friday.

5:00 p.m. – 5:45 p.m.

Pre-Conference Exhibitor Meeting

Location: Fort Worth Convention Center, Exhibit Hall

Speaker: Kellie Rittenhouse, CAM, Hangar Aviation Management, LLC

6:00 p.m. – 8:00 p.m.

Welcome Reception

Location: Fort Worth Convention Center, Exhibit Hall

Wednesday, February 08, 2017

7:30 a.m. – 5:00 p.m.

Conference Registration Open

Location: 12th Street Lobby, Fort Worth Convention Center

7:30 a.m. – 8:00 a.m.

Continental Breakfast

Location: Fort Worth Convention Center, Ballroom

8:00 a.m. – 10:00 a.m.

Opening General Session

Location: Fort Worth Convention Center, Ballroom

Attend the Opening General Session to hear a welcome message from NBAA Schedulers & Dispatchers Chairwoman Danielle Gordon, an industry update from NBAA President and CEO Ed Bolen, and a thought-provoking presentation by keynote speaker Sarita Maybin, titled “If You Can’t Say Something Nice, What DO You Say?” Our conference theme, “Steer Your Career,” is the inspiration behind all of the educational sessions and networking opportunities offered this week. Our themed programming highlights the teamwork, leadership and communication necessary to steer your career to new heights, while providing information and resources to help all attendees and exhibitors hone those skills. Maybin, a dynamic author, communications expert and trainer, will navigate common communications challenges and help you begin to bridge communications gaps within your team. She will follow up her keynote address with an educational session featuring an expanded practical application of communication concepts. During this general session we will also recognize the S&D Outstanding Achievement & Leadership Award Winner as well as the donors and winners of the Schedulers & Dispatchers Monetary & Training Award Scholarships.

10:00 a.m. – 12:00 noon

Exhibit Hall Open

Location: Fort Worth Convention Center, Exhibit Hall

10:00 a.m. – 11:00 a.m.

Morning Beverage Break

Location: Fort Worth Convention Center, Exhibit Hall

12:00 p.m. – 1:00 pm

Lunch

Location: Fort Worth Convention Center, Ballroom

Exhibit Hall closed from 12:00 noon – 1:00 p.m.

1:00 p.m. – 5:00 p.m

Exhibit Hall Open

Location: Fort Worth Convention Center, Exhibit Hall

1:00 p.m. – 2:30 p.m

Education Sessions

Location: Fort Worth Convention Center

1:00 p.m. – 2:30 p.m

Business Aviation Hot Topics

Location: Fort Worth Convention Center, Room #202AB

NBAA Staff, including the Association’s regional representatives, will discuss current business aviation issues and highlight NBAA’s advocacy work and local current events. As dynamic as the industry is, the session’s agenda may change, but it will likely include an update on FAA Reauthorization, EPA Emissions, the European Union’s Emissions Trading Scheme (EU-ETS), No Plane, No Gain Advocacy, TSA’s Large Aircraft Security Program (LASP), Customs, and other timely topics. Regional representatives will also discuss the benefits of being involved in a regional group and regional events, as well as local access issues and training information available in your area.

1:00 p.m. – 2:30 p.m

If You Can’t Say Something Nice, What Do You Say?

Location: Fort Worth Convention Center, Room #204

Presented by: Sarita Maybin, SaritaTalk

This session is an excellent transition from the morning’s general session presentation.

We've all been told "If you can't say something nice, don't say anything at all.” This high energy presentation will provide practical approaches and positive phrases for those times when you need to say something NOT so nice. Learn how to constructively clue someone in, deflect the negative comment of a well-meaning friend, or let a business colleague know what he or she is doing that drives you crazy – without destroying the relationship.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
1:00 p.m. – 2:30 p.m

Aircraft Performance Basics

Location: Fort Worth Convention Center, Room #203BC

Presented by: Luciano Cacciapuoti, Flight Safety International

Aircraft performance issues, in conjunction with weather variables, can make or break trips. Flight schedulers often wonder why operations may be safe at a particular airport on one day but unsafe at the same airport on another day. Knowing an aircraft's capabilities and the variables that affect its performance can help a scheduler anticipate scheduling issues before they actually become problems. Attendees will learn about these variables, get a basic understanding of the pilots' world on the flight deck and the instruments they use to make safety of flight decisions.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
1:00 p.m. – 2:30 p.m

Operating in Asia – What to know before you go

Location: Fort Worth Convention Center, Room #202CD

Moderated by: Craig Hanlon, Dupont; Scott Harrold, Signature Flight Support

Presented by: Julie Ambrose, ASA Group; Keith Dixon, Colt International

With increasing infrastructure investments, the Asian business aviation environment is rapidly expanding. Despite the gains made in recent years, operating to this region is still fraught with challenges and everchanging regulations that have the potential to derail even the most experienced operators. This session will discuss key operational strategies from the first hand perspective of experts from this region and will provide insight covering processes and requirements such as scheduling, planning, safety and security, obtaining permits and visas, cultural considerations, ground support and more. Attendees will have the opportunity to ask questions and join in the discussion. Attendees of the session will leave with a planning checklist highlighting best practices for successful operations into Asia, knowledge of critical pre-planning requirements such as securing permits, visas, PPR’s and slots as well as arranging third-party services such as ground support, fueling, catering, etc., and an understanding of regional cultural considerations.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
2:30 p.m. – 3:30 p.m.

Refreshment Break

Location: Fort Worth Convention Center, Exhibit Hall

3:30 p.m. – 5:00 p.m.

Education Sessions

Location: Fort Worth Convention Center

3:30 p.m. – 5:00 p.m.

Managing a Medical Emergency?

Location: Fort Worth Convention Center, Room #202AB

Presented by: Debbi Laux, MedAire; Matt Mason, American Express Co., Inc.; Justin Pastor, American Express Co.,Inc.

New and seasoned schedulers and licensed dispatchers should learn the benefits of creating and implementing an emergency procedure plan that includes case management of an inflight illness, injury or death onboard. This session will feature “lessons learned” from a flight department during a recent unexpected medical emergency onboard their business aircraft. Confirm how preparation, planning and teamwork can positively impact your domestic and global missions if you face this potential situation.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
3:30 p.m. – 5:00 p.m.

Igniting Your Aviation Passion: The Dreams Soar Initiative

Location: Fort Worth Convention Center, Room #204

Presented by: Shaesta Waiz, DreamSoar; Lyndse Costabile, DreamSoar

From refugee camp to becoming the first female civilian pilot from Afghanistan, Captain Shaesta Waiz seeks to empower the next generation around the globe in Science, Technology, Engineering and Math (STEM) as she makes a historic solo flight around the world mid-2017. Along the route, Waiz will team with inspiring women, and together they’ll host outreach events focused on careers in STEM fields. The initiative will inspire the next generation of aviation professionals. This session will reignite your passion for aviation and inspire you to work within your own flight department and maybe your own local community to share your own passion and commitment to aviation with others interested in this field.

3:30 p.m. – 5:00 p.m.

Scheduling 101: Building a Trip from the Ground Up

Location: Fort Worth Convention Center, Room #203BC

Presented by: Dion Glenn, Fertitta Enterprises, Inc.; Jackie Charles-Spears, Nordstrom, Inc. ; Deb Prosinski, Massachusetts Mutual Life Insurance Co.

This session will take you through a domestic trip and provide you with tips on how to address many common challenges of trip planning. Attendees will learn the basics of trip-building, the benefits of creating and using a checklist, and gain insights on how to strategically develop successful relationships with executive assistants and customer service representatives.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
3:30 p.m. – 5:00 p.m.

Customs and Border Protection Hot Topics

Location: Fort Worth Convention Center, Room #202CD

Moderated by: Craig Hanlon, Dupont; Scott Harrold, Signature Flight Support

Presented by: Laura Everington, Universal Weather & Aviation, Inc;

What issues are currently affecting your operation? This open discussion will cover key issues and recent changes both internationally and domestic as they relate to Customs & Border Protection (CBP). Panelists will tentatively include a representative from the CBP and CANPASS.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.

Thursday, February 09, 2017

8:00 a.m. – 5:00 p.m.

Conference Registration Open

Location: 12th Street Lobby, Fort Worth Convention Center

8:00 a.m. – 8:30 a.m.

Continental Breakfast

Location: Fort Worth Convention Center

9:00 a.m. – 12:00 noon

Exhibit Hall Open

Location: Fort Worth Convention Center, Exhibit Hall

8:45 a.m. – 10:00 a.m.

Education Sessions

Location: Fort Worth Convention Center

8:45 a.m. – 10:00 a.m.

Your Essential Role in Safety Culture Development

Location: Fort Worth Convention Center, Room #204

Presented by: Stephen Birch, Charter for Charity, Inc.

As the primary communication conduit, schedulers and licensed dispatchers play an influential role in developing safety culture within their organizations. Unfortunately, they are often overlooked by leadership in this aspect. The basic premise of safety culture creation is the ability of the organization to align policy and action. Safety culture relies upon the development of high-trust and leader-follower relationships to be effective. This session will merge academic concepts with statistical data to provide practical solutions on how schedulers and licensed dispatchers can reinforce safety through personal action.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:45 a.m. – 10:00 a.m.

Learning & Understanding the Budget

Location: Fort Worth Convention Center, Room #203BC

Presented by: Ann Widay, Rockwell Collins; Brandon Battles, Conklin & de Decker /p>

Whether you've been given the task of developing or taking over your department budget or you want a better understanding of the budget process, this introduction to flight department budgeting will provide a detailed overview of the process, contributing factors, and how to begin creating a basic budget. Walk through a sample budget and learn more about direct operating costs, fixed costs and how they differ.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:45 a.m. – 10:00 a.m.

What Your Aircraft Does When You’re Not Looking ...

Location: Fort Worth Convention Center, Room #202AB

Presented by: John Sullivan, Welsh-Sullivan Group; Jim Buchanan, AT&T

When your aircraft is away from base how is it being secured and protected from criminal activity, the elements, or accidental damage? Is there a way for you to actively monitor its safety and security? What are steps you can take to minimize risk and expedite recovery so that your aircraft will be ready to go on its next scheduled mission? A panel of experts will share best practices to help you protect your asset.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:45 a.m. – 10:00 a.m.

Utilizing Technology to Increase Efficiency

Location: Fort Worth Convention Center, Room #203A

Presented by: James Spadaro, Stellar Labs; David Purvis, Rockwell Collins

Technology takes on many forms in flight departments, including Electronic Flight Bags, mobile device management, interfacing scheduling software with maintenance, crew training, flight availability, going paperless and other programs. Learn how to utilize and leverage resources to become tech-savvy with ease.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:45 a.m. – 10:00 a.m.

Europe – What could, might, and will happen to your operation

Location: Fort Worth Convention Center, Room #202CD

Moderated by: Craig Hanlon, Dupont; Scott Harrold, Signature Flight Support

Presented by: Guy Gribble, International Flight Resources; Terry Yeomans, IBAC; Henry LeDuc, UAS International Trip Support

This session will cover operational highlights of key destinations in Europe, including BREXIT the possible effects the business aviation industry. The topics to be covered include EuroControl “Slots”, parking restrictions, SAFA checks, operational curfews, CIQ and upcoming events. A sample flight from oceanic exit, tech stopping in western Europe, then continuing on to Moscow will be discussed. This will focus on the planning and operational aspects of the airports and general aviation resources in this region.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
10:00 a.m. – 11:00 a.m.

Morning Beverage Break

Location: Fort Worth Convention Center, Exhibit Hall

10:30 a.m. – 11:45 a.m.

Education Sessions

Location: Fort Worth Convention Center

10:30 a.m. – 11:45 a.m.

Fatigue Management for the Scheduler & Licensed Dispatcher, does it matter?

Location Fort Worth Convention Center, Room #202AB

Presented by: Steven Hursh, Institute for Behavior Resources, Inc.

Yes, your fatigue absolutely matters. When you work fatigued, what's the worst that can happen? This session will examine the less obvious causes and effects of fatigue to help the scheduler and licensed dispatcher to recognize their personal fatigue factors. Presenters will discuss realistic strategies to restore work-life balance.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
10:30 a.m. – 11:45 a.m.

Weather and its Impact on Traffic; The National Airspace System (NAS)

Location: Fort Worth Convention Center, Room #203A

Presented by: John Kosak, NBAA; Joel Siegel, Rockwell Collins; Bruce Carmichael, National Center for Atmospheric Research (NCAR)

Building upon your existing knowledge, learn how to proactively assess, communicate, and respond to potential impacts to your operation. More than just a refresher, this session will equip you with the tools and resources to educate your customers and potentially reduce operational delays.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
10:30 a.m. – 11:45 a.m.

Schedulers: Accidental to Influential

Location: Fort Worth Convention Center, Room #204

Presented by: Dorette Kerr, Deere & Company Aviation Dept; Sharon Forbes, Dupont; Eve Gregory, Solarius Aviation

So many people in the scheduling profession remark about how they “accidentally fell into aviation” and their scheduling careers. A panel of veteran scheduling professionals will share their personal career path experiences including how they adapted their careers over the past few decades to changes in technology, equipment, regulations, and leadership. Their lessons learned will provide you with tips to “Steer Your Career”.

This Session is eligible for CAM application and recertification credit.
10:30 a.m. – 11:45 a.m.

Engaging with Corporate HQ

Location: Fort Worth Convention Center, Room #203BC

Presented by: Jason Krinsky, JC Penny Co., Inc.; Delane Hutcheson, Caris Air Services; Sharon Martin, Chubb Flight Operations

Sometimes being out of sight and/or “invisible” as a flight department isn’t always a good thing. Engaging flight department members to interact and work together with “downtown” to build relationships with those key individuals could be a win, win for both parties. This session will detail what steps involved with working with the accounting department, HR, executives, and much more.

This Session is eligible for CAM application and recertification credit.
10:30 a.m. – 11:45 a.m.

Central & South America Operations

Location: Fort Worth Convention Center, Room #202CD

Moderated by: Craig Hanlon, Dupont; Scott Harrold, Signature Flight Support

Presented by: Ana Paula Martin, Lider Aviation; Helmuth Rueckert, ASMCORP; Chris Schweinfurth, OneSky; Keith Dixon, Colt International

With the conclusion of both the 2016 Olympic Summer Games in Rio and the 2014 World Cup, how are business aviation operations in South America? This panel will include a review of lessons learned from both events as companies continue to conduct business in the region. This session will also review navigation fees, catering strategies, advantages and disadvantages of tech stops, third-party services, information pertaining to permit & handling requirements, and basics of regional safety, security, and health concerns.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
11:45 a.m. – 1:00 p.m.

Lunch

Location: Fort Worth Convention Center, Ballroom

Exhibit Hall will be closed from 12:00 noon – 1:00 p.m.

1:00 p.m. – 4:00 p.m.

Exhibit Hall Open

Location: Fort Worth Convention Center, Exhibit Hall

1:00 p.m. – 2:00 p.m.

General Session

Location: Fort Worth Convention Center, Ballroom

What does a three-time Olympic bobsledder from Jamaica have in common with schedulers and dispatchers? Find out during Thursday’s general session as Devon Harris, a founding member of Jamaica’s national bobsled team (and the inspiration behind the classic Disney movie Cool Runnings), takes the stage to share his perspective on the significance of teamwork. Harris will share the important role teamwork played in his rise from humble beginnings in Jamaica to the national stage and how you can apply the same principles that helped steer his career to your team.

2:30 p.m. – 3:30 p.m.

Refreshment Break

Location: Fort Worth Convention Center, Exhibit Hall

2:30 p.m. – 3:30 p.m.

Network with your NBAA regional Representative and Regional Group Leaders

Location: Fort Worth Convention Center, Exhibit Hall

Are you interested in engaging more at a grassroots level within your local area, state, or region? Do you know your NBAA Regional Representative? Are you interested in starting a new regional business aviation group, or becoming involved with an existing group in your area? This year, we are hosting a meet & greet event during one of the exhibit hall afternoon breaks that is focused on scheduler and dispatcher regional engagement. We will have an area set aside for attendees to find and meet your respective NBAA Regional Representative as well as learn about the existing regional business aviation groups in your area. Information will also be provided to anyone interested in starting a new business aviation group in their region.

3:30 p.m. – 5:00 p.m.

Education Sessions

Location: Fort Worth Convention Center

3:30 p.m. – 5:00 p.m.

The Guide to Onboarding Schedulers

Location: Fort Worth Convention Center, Room #202AB

Presented by: Carrie Wicht, Harley-Davidson Motor Company

Training a new scheduler to perform confidently and proficiently in a flight department can be challenging since they may have very limited or no business aviation experience. Once you’ve chosen the right individual for your scheduling department, how do you bridge the gap in perspective and knowledge to help ensure the scheduler’s success within your organization? This session will provide you the tools and best practices to successfully onboard your next scheduler or licensed dispatcher.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
3:30 p.m. – 5:00 p.m.

Successfully Steer Your Way Through a Diverse Workplace

Location: Fort Worth Convention Center, Room #204

Presented by: Honey Stempka, Undo Undone

Discover the benefits, beyond the bottom line, of how a diverse workforce can enhance your organization. Take the reins and develop a greater capacity to effectively interact with different generations in your workplace and expand on your ability to work with team members and customers that may think, act, and look differently from you, paving the way for a workplace that allows people to bring their “whole” selves to work.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
3:30 p.m. – 5:00 p.m.

Africa/Middle East Operations

Location: Fort Worth Convention Center, Room #202CD

Moderated by: Craig Hanlon, Dupont; Scott Harrold, Signature Flight Support

Presented by: Caterina Taylor, Jetex Flight Support; Susan Mashibe, Via Aviation; Gordon Macari, Jetex Flight Support

Historically, the majority of business aviation trips to Africa and the Middle East were focused on the northern and southern edges of the region. Recently, however, the number of business aviation movements to the region mirrors the continued growth in the oil industry in sub-Saharan Africa, particularly along the western coast and Nigeria. While the continent is still in its earliest stages of development as a business aviation market, industry experts are eyeing it for its immense potential. This session will cover what operators need to understand including managing passenger expectations, taking proper health and security precautions, understanding what services will and won’t be available, and cultural considerations.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
3:30 p.m. – 5:00 p.m.

Getting Your Dispatcher License Roundtable

Location: Fort Worth Convention Center, Room #203BC

Presented by: Amber Finchum, State Farm; Chris Algee, Jet Aviation; Aymie Thornton, JC Penney Co., Inc.

What does it really take to get your dispatch license and what do you do with it once you have it? Licensed dispatchers, not affiliated with any formal licensed dispatcher training programs, will moderate roundtable discussions exploring different ways to obtain and apply your dispatch license. Those associated with formal licensed dispatcher training programs are kindly asked not to attend this session to allow attendees and moderators to more freely engage with one another. Attendees will be given a list of exhibitors who offer dispatch license training and their booth numbers to seek out for more information before the roundtable.

This Session is eligible for CAM application and recertification credit.
4:00 p.m. – 8:00 p.m.

Exhibitor Teardown

6:30 p.m. – 9:00 p.m.

Ranch and Dance

River Ranch Stockyards
500 NE 23rd St.
Fort Worth, TX 76164

Saddle up! Grab your cowboy hat and boots for an evening of Texan fun at River Ranch Stockyards. Mosey on over for some real Texas treats; from BBQ smoked wings to pecan pie. Test your skills on the dance floor with music that will get your boots scootin’. They say everything’s BIGGER in Texas – this is one hoedown that will not disappoint! Transportation will be provided. See the App for details.

Friday, February 10, 2017

8:00 a.m. – 8:30 a.m.

Continental Breakfast

Location: Fort Worth Convention Center, Second Floor Foyer

8:00 a.m. – 12:00 p.m.

Exhibitor Teardown

8:30 a.m. – 9:45 a.m.

Education Sessions

Location: Fort Worth Convention Center

8:30 a.m. – 9:45 a.m.

Eliminating Organizational Blind Spots

Location: Fort Worth Convention Center, Room #202AB

Presented by: Kelli Birmingham, Bell Helicopters

Do your organizational and time management skills need improvement? Are you too busy to even make time for this? Learn best practices to help streamline your workload and let technology do some of the work for you. An organizational expert will guide you towards setting yourself up to succeed every day.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:30 a.m. – 9:45 a.m.

Personal & Professional Security Considerations for Today’s World

Location: Fort Worth Convention Center, Room #204

Presented by: Greg Kulis, L Brands; Martha Crunkleton, US Department of State

Personal safety is just as important as ensuring the safety of your aircraft. Learn how to maximize your own safety and security by increasing situational awareness while traveling, secure your workspace when you’re working solo and being mindful of cyber security measures. This session will continue after the morning break.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:30 a.m. – 9:45 a.m.

International Trip Planning: Going On Your Own

Location: Fort Worth Convention Center, Room #202CD

Presented by: Chad Patnode, Pfizer; Aggie Mitchard; Shannon Rupe; John Swaney, HPE

An increasing number of flight departments are taking their international trip planning in house. This session will examine the variety of details that need to be discussed within a department before making the ultimate decision to move forward and handle your own overseas trips. From operational control and cost savings to job security, learn about the benefits and challenges for moving the work in-house. Attendees will leave this session with a foundation to create a checklist for handling your own international trip. This session will continue after the morning break.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
8:30 a.m. – 9:45 a.m.

Exceptional FBO and Flight Department Partners

Location: Fort Worth Convention Center, Room #203BC

Presented by: Reed Pigman, Texas Jet; Aymie Thornton, JC Penny; Tor Helgeson, Texas Instruments

This moderated panel discussion will provide perspectives from a scheduler, a pilot, and an FBO operator as they share their perspectives on these factors critical to FBO selection including professionalism, fuel pricing, customer service, cleanliness, amenities, and facilities. This session is essential for both flight department personnel and FBO professionals to create a lasting partnership.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
9:45 a.m. – 10:15 a.m.

Morning Beverage Break

Location: Fort Worth Convention Center, Outside Exhibit Hall

10:15 a.m. – 11:30 a.m.

Education Sessions

Location: Fort Worth Convention Center

10:15 a.m. – 11:30 a.m.

Understanding Tax and Regulations on Business Aviation Aircraft

Location: Fort Worth Convention Center, Room #202AB

Presented by: Sue Folkringa, Wolcott Associates; Daniel Cheung, Aviation Tax Consultants, LLC; Jonathan Levy, Advocate Consulting Legal Group

Personal Use/SIFL, Business Use, Entertainment Flights, Business-Entertainment Use, Non-Entertainment Flights, Security Exchange Commission, business personal property tax, and setting up a Timeshare. This interactive session will highlight the updates regarding these hot topics learn exactly what they mean, what pertinent information to collect, why you need it and how it can affect your executives and your company. Bring your questions, hear scenarios, and get the answers to help you ensure compliance. This session will continue after lunch.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
10:15 a.m. – 11:30 a.m.

Personal & Professional Security Considerations for Today’s World (Part 2)

Location: Fort Worth Convention Center, Room #204

Presented by: John Sullivan, Welsh-Sullivan Group; John Zban, Satcom Direct

Personal safety is just as important as ensuring the safety of your aircraft. Learn how to maximize your own safety and security by increasing situational awareness while traveling, secure your workspace when working solo and being mindful of cyber security measures. This session continues from before the morning break.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
10:15 a.m. – 11:30 a.m.

International Trip Planning: Going On Your Own (Part 2)

Location: Fort Worth Convention Center, Room #202CD

Presented by: Chad Patnode, Pfizer; Aggie Mitchard; Shannon Rupe; John Swaney, HPE

An increasing number of flight departments are taking their international trip planning in house. This session will examine the variety of details that need to be discussed within a department before making the ultimate decision to move forward and handle your own overseas trips. From operational control and cost savings to job security, learn about the benefits and challenges for moving the work in-house. Attendees will leave this session with a foundation to create a checklist for handling your own international trip. This session continues from before the morning break.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
10:15 a.m. – 11:30 a.m.

Smarter Charter

Location: Fort Worth Convention Center, Room #203BC

Presented by: Brande Waddle, Glazer’s; Michael Moore, Merdian; Kyle Hanson, Solairus

Are charter sales and flight department operations personnel all on the same page? The sales team doesn't always have an operations background, while S&D's may not understand the sales aspect. This session will work to bridge the gap and give both teams the tools to successfully navigate the charter market.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
11:30 a.m. – 1:30 p.m.

Grand Prize Luncheon

Location: Fort Worth Convention Center, Ballroom

Attendees are invited to participate in Friday’s “Grand Prize Luncheon.” During the conference exhibit hours, participating exhibitors (those who have donated a prize or gift) collect business cards from attendees when they visit their booth. Prior to this luncheon, participating exhibitors will select four business cards – one as the winner and three extra in the event the original winner is not present at the luncheon or has already won another prize. Conference rules require that winners be present to win. As attendees finish lunch, participating companies will assemble in alphabetical order at the stage. One representative from each company will announce their winner at the podium. Once the winner is identified, the attendee will meet the company representative off the stage to claim their prize. All paid attendees and all exhibitors are eligible to participate in the prize drawings. Attendees may win only one prize during the grand prize luncheon. Attendees may not refuse a gift in order to wait to see if they win another prize.

1:30 p.m. – 3:00 p.m.

Education Sessions

Location: Fort Worth Convention Center

1:30 p.m. – 3:00 p.m.

Understanding Tax and Regulations on Business Aviation Aircraft (Part 2)

Location: Fort Worth Convention Center, Room #202AB

Presented by: Nel Stubbs, Conklin & De Decker; Doug Stewart, Aircraft Logs

Personal Use/SIFL, Business Use, Entertainment Flights, Business-Entertainment Use, Non-Entertainment Flights, Security Exchange Commission, business personal property tax, and setting up a Timeshare. This interactive session will highlight the updates regarding these hot topics learn exactly what they mean, what pertinent information to collect, why you need it and how it can affect your executives and your company. Bring your questions, hear scenarios, and get the answers to help you ensure compliance. This session continues from the session before the lunch break.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
1:30 p.m. – 3:00 p.m.

S&D Best Practices

Location: Fort Worth Convention Center, Room #204

Presented by: Dorette Kerr, John Deere; Kellie Rittenhouse, Hangar Management; Nancy Wittrock, Monsanto

Are you curious what is considered best practices for Schedulers & Licensed Dispatchers? This session will host a panel representing all size flight departments to hit on key issues regarding managing S&D coverage after hours, flight following, time management, working solo and much more. Attendees will have the opportunity to submit questions and hear how others handle those issues and offer solutions.

This Session is eligible for CAM application and recertification credit.
1:30 p.m. – 3:00 p.m.

IS-BAH

Location: Fort Worth Convention Center, Room #203BC

Presented by: Terry Yeomans, IBAC; Gary Dietz, AT&T; Bob Agostino, American Aero; Riggs Brown, American Aero

If your company operates to support business aviation, then this is where you should spend your time this afternoon. The International Standard for Business Aircraft Handling (IS-BAH) follows the long established structure of the International Standard for Business Aircraft Operations (IS-BAO) and is designed to provide a global system of best practices for ground handlers and operators in support of business aviation. At its core, IS-BAH is designed to not only meet upcoming requirements established by the International Civil Aviation Organization (ICAO) but delves further into establishing a robust safety management system (SMS) while incorporating NATA's Safety 1st Ground Audit Program. Hear from actual decision makers within the flight department as well as leaders and IBAC who will provide the audience with a briefing on how the program directly impacts operators.

This Session is eligible for CAM application and recertification credit.
1:30 p.m. – 3:00 p.m.

CAM Stop, Won’t Stop

Location: Fort Worth Convention Center, Room #202CD

Presented by: Jim Buchanan, AT&T; Karen Brunsman, NextEra Energy; Winston Carter, Gulfstream Corp.

Are you ready for the CAM Exam? This session will test your knowledge with actual sample questions from the CAM Study Guide. Presenters will be CAMs including Schedulers & Licensed Dispatchers who will discuss how they earned and maintained their CAM credential. Attendees will learn about the benefits of becoming a CAM, exam content, and how to qualify for the program. These CAMs will share their personal tips that helped them to prepare for the exam. A CAM Study Guide will be raffled at the end of the session.

This Session is eligible for CAM application and recertification credit.
Session is eligible for training acknowledgment as part of the Conference Training Initiative.
3:00 p.m. – 4:00 p.m.

Farewell Social

Location: Fort Worth Convention Center

After our final sessions conclude please join us in celebrating another exciting conference before your journey home.

Conference Sponsors

  ATLANTIC   Avfuel  
  CUTTER   EPIC  
  FltLogic   Jetex  
  Phillips-66   Shell Aviation  
  Signature Flight   Universal-Weather  
  ventus   World Fuel