NBAA 23rd Annual Schedulers & Dispatchers Conference

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Proof of Attendance Initiative

NEW for 2012! Additional Education Opportunity

NBAA and the Schedulers & Dispatchers Committee will offer a new opportunity for attendees at this Conference. Six sessions, two per day, have been selected that will help the S&D focus on Safety Management Systems (SMS) & to comply with the International Standard for Business Aircraft Operations (IS-BAO) training requirement for flight departments. Attendees who want to receive proof-of-attendance recognition for both attending one or more of these sessions and also taking a post-attendance session quiz should pre-register to participate during the Conference registration process. Registrants will be contacted by the S&D Committee with further participation details. Questions can be addressed by NBAA's Jo Damato at

The eligible sessions are:

An Evolved Emergency Response Plan: Integration of Head and Heart
January 16, 2012 • 10:15 AM
Presented by Dr. Carolyn V. Coarsey, Ph.D. Aviem International/Family Assistance Foundation and Jeff Morgan, Aviem International/Family Assistance Foundation

Effective emergency response planning requires integration of head and heart. Previous accident responses reveal that the human element of the response may represent 90% of the resources required, while 10% were dedicated to technical, investigative and safety issues. With the evolution of emergency planning in aviation, many can identify the critical tasks necessary in an emergency response. What are often missing are the necessary skill set required to effectively carry out those tasks. This session will look at the research behind the most effective approach to helping people following an accident and how this approach is integrated with other critical components of an effective emergency response plan including activation, notification, operations, logistics and technical activities. The session will include examples on the importance of "how" to carry out important tasks as well as confirming those tasks that are important to a successful response. This session is eligible for the proof of attendance recognition program.

Understanding the Value of Standard Operating Procedures (SOPs) Within the Scheduling/Dispatching Function
January 16, 2012 • 1:15 PM
Presented by Mark Arpino, MassMutual Financial Group, Lucille Fisher, Quality Resources, LLC, and Patrick Tschudi, Pentastar Aviation

Does your department have standard operating procedures (SOPs) for your scheduling/ dispatching function listed in your Flight Operations Manual (FOM)? Could common sense SOPs improve your customer service, safety management system and overall passenger satisfaction? Learn how SOPs affect the ability of your department to obtain International Standard for Business Aircraft Operations (IS-BAO) registration. Join our panel of seasoned professionals for an interactive discussion, and gain the necessary tools for implementing or improving your scheduling SOPs. This session is eligible for the proof of attendance recognition program.

Taking Safety Management Systems and Risk Assessment to the Next Level
January 17, 2012 • 9:00 AM
Presented by Kent Jackson, Jackson & Wade, LL, and Mark Antunes, MGM

A Safety Management System (SMS) can help create a just culture while enhancing safety awareness and adding value to your flight department. If you have an established SMS, where does the information go? Do you extract data from your program to improve your operation? How do you identify and measure how well you are managing your risk? What are operators doing to promote safety management in their operations? This session will provide answers and guidance from peers who have proactively established an SMS, as well as risk assessment tools for mitigating risk and establishing best practices and safety assurance. This session is eligible for the proof of attendance recognition program.

IS-BAO and What It Means for My Flight Department
January 17, 2012 • 3:30 PM
Presented by Jim Cannon, IBAC and Jeffrey M. Daniels, Motta International/AM Aircraft Holdings S.A.

IS-BAO (International Standard for Business Aircraft Operations) developed by IBAC (International Business Aviation Council and its member associations), is a code of best practices designed to help flight departments worldwide implement an effective Safety Management System (SMS). Is your flight department considering obtaining an IS-BAO Registration? Is this process right for your department? How do you get started and what are the steps involved to gain IS-BAO registration? Who do you contact to perform the audit? Also, hear a flight department's perspective of the IS-BAO audit certification process. Join us to find out answers to these questions and many more.

Identifying and Communicating Weather Risks
January 18, 2012 • 8:45 AM
Presented by Roy Strasser, Weather Services International (WSI) and John Hampton, The Procter & Gamble Company

Learn how to identify portions of your next flight that may contain weather related hazards. This course will explore the tools available to schedulers/dispatchers and give them an understanding of how you can be best prepared to anticipate and therefore communicate to your passengers. Areas to be covered in-depth include En Route Weather; Surface Weather; Weather Products; and Communicating with the Passenger. This session is eligible for the proof of attendance recognition program.

Aircraft Performance & Flight Deck Basics
January 18, 2012 • 10:30 AM
Presented by: Jeffrey M. Daniels, CAM; Motta International

As a flight scheduler, have you ever wondered why the answer is sometimes "Yes" and sometimes "No" when you ask if you can use a particular airport? How can it be sometimes be safe and sometimes not be safe when it's the same airport? Aircraft performance issues, in conjunction with weather variables, can make or break a trip. Knowing what your aircraft is capable of and the variables that affect its performance can help you as a scheduler to anticipate scheduling issues before they become problems. Learn about these variables and also get a basic understanding of the pilots' world on the flight deck and the instruments that they use to make safety of flight decisions. This session is eligible for the proof of attendance recognition program.

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