NBAA PDP Course: Customer Service Programs

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Presented by: Embry-Riddle Aeronautical University

Held in conjunction with the 2010 NBAA Annual Meeting & Convention in Atlanta, GA.

This course is designed for flight department employees who will maintain cabin information systems and passenger service items in accordance with manufacturer’s specifications and pertinent regulations in order to ensure reliability, comfort, and effective service. Measuring customer expectations and satisfaction levels is covered to ensure customer’s needs are met for all types of operations.

This course meets PDP Objective T4.


7:30 am – 8:00 am
Registration and Continental Breakfast
8:00 am – 5:00 pm

For More Information

For more information, contact NBAA's Jay Evans at (202) 783-9353 or

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