NBAA PDP Course: Creating and Leading an Invaluable Service Culture

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Presented by ServiceElements International, Inc.

Flight department staff and aviation service providers will learn tools and techniques to elevate their department’s service culture, increase customer satisfaction levels and improve teamwork amongst internal customers, all in an effort to support the organizational mission to enhance product and service value to their passengers and customers.

This course meets NBAA PDP Leadership Objective L3.

This course is held in conjunction with NBAA’s 2018 Schedulers & Dispatchers Conference.

For More Information

For more information, contact NBAA's Tyler Austin at or 202-783-9267.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.