NBAA 14th Annual Flight Attendants Conference

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Theme: "Continuous Improvement of Business Aviation Safety"

Review the agenda for each day by clicking on the day below.
Thursday Friday Saturday

Meetings Thursday, June 25, 2009

2:00 - 5:00pm
Manager/Lead Flight Attendant Roundtable Meeting

Join us for this group discussion highlighting the best practices of major fight departments in areas of cost savings, management perspectives, training, consistency of services, and methods of communication.

1:00 – 2:00pm
Catering Working Group Meeting
2:00 – 4:00 pm
Display Table Set-up
6:00 – 7:00pm
First Time Attendee Meeting

This event is intended for frst time attendees. Plan to meet the Flight Attendant Committee Chairperson, committee members, network and gain help with planning what sessions to attend at the Conference. Committee members will be available to answer any questions or concerns that you may have.

6:00 – 8:00pm
Welcome Reception & Conference Registration

Vendor Display Tables Open

Conference Day 1, Friday, June 26, 2009

7:30 – 8:30am
Registration & Continental Breakfast

Vendor Display Tables Open

8:30 am – 9:00 am
Conference Welcome & Introductions

Judy Reif, NBAA Flight Attendants Committee Chair
Steven J. Brown, NBAA Senior Vice President Operations

9:00 am – 10:30 am
Keynote Speaker

Fred Reid, President, Flexjet
SEBA Level: All
With an impressive aviation career spanning over 20 years, Fred Reid has held senior executive positions with a number of airlines and currently serves as president of Bombardier Flexjet. He will speak about the business aviation industry’s business cycles and its financial concerns in light of the economic downturn. A strong supporter of fight attendants and their training, Reid also will discuss his commitment to those issues.

10:30 – 11:00am
Morning Break

Vendor Display Tables Open

Anatomy of an Accident

Presented by Lauren Jarmoszko, FACTS Training, Marianne Prunner, Flight Safety International, JefHare, J. Hare Safety & Survival Systems
SEBA Level: All

Representatives from FACTS, FlightSafety and J.Hare Safety and Survival Systems, will discuss several high profle business and commercial aviation incidents/accidents. The presentation will focus on the importance of having trained cabin crewmembers onboard, and dissect featured accidents where human factors, CRM, lack of training and surface contamination were contributing factors. Additional discussions include decompression, fight attendant seat location and divan seating. The lessons learned from these aviation accidents can be applied to future emergencies.

12:30 – 1:45pm

Vendor Display Tables Open

1:45 pm – 2:45 pm
Altitude Physiology

Presented by CAMI (Civil Aerospace Medical Institute)
SEBA Level: All

This presentation covers the physiological elements encountered in fight and prepares fight personnel to deal with potential occurrences such as loss of cabin pressure, hypoxia, trapped gas problems, decompression sickness as well as selfimposed stress that can magnify any of the above physiological events.

2:45 pm – 3:15 pm
Hypoxia Awareness Training

Presented by: FACTS Training
SEBA Level: All

FACTS Hypoxia Awareness Training device (FACTS HAT™), the worlds only computer controlled hypoxia trainer delivers real-time computer assessments of the psychomotor and cognitive impairments resulting from created hypoxia. The device is capable of simulating operating altitudes to 30,000 feet familiarizing crewmembers with the dangerous and paralyzing efects of hypoxia in a safe setting.

The FACTS Hypoxia Trainer is an interactive computer touch screen program that accommodates two volunteers at a time and will allow everyone attending the session to experience and/or witness all of the signs, symptoms, and efects of high altitude hypoxia and to allow a better understanding of human factors during an insidious, rapid or explosive decompression.

3:15 – 3:45pm
Afternoon Break

Vendor Display Tables Open

3:45 – 5:00pm
Emergency Response Preparedness for Flight Attendants

Presented by Pete Agur, The VanAllen Group
SEBA Level: All

Training prepares a fight attendant to react and respond to emergencies in fight. However, once an event has ended, other issues must be dealt with. This session explores the critical events surrounding an aircraft event and the impact on passengers, crew, victims, survivors and next of kin. Beyond caring for the physical well being, there are deeper issues concerning the hearts and minds of those involved during the hours, days, weeks and months beyond. With the information provided it will be easier for you to understand and react appropriately to those concerned.

Included also in this discussion are proactive steps you can take before an event that will make you better prepared to respond even more efectively during and after any crisis.

Finally, this session discusses the role of the employee Flight Attendant versus that of a contractor, and the diferences in their respective roles in a crisis situation.

5:00 pm – 5:15 pm
Conference Day Wrap Up and Announcements

Judy Reif, NBAA Flight Attendants Committee Chair
Scott Arnold, NBAA Flight Attendants Committee Vice Chair

Conference Day 2, Saturday, June 27, 2009

7:30 - 8:15am

Vendor Display Tables Open

8:15 – 8:45 am
2009 NBAA Flight Attendant Scholarship Awards Presentation
8:45 – 9:45 am
Personal Security for Global Travel

Presented by: Joseph W. Hemmer, CEO – Aviation Facilities Security Group
SEBA Level: All

This presentation explores the responsibilities and avenues of assistance for the corporate fight crewmember as they travel outside of the comfort and support structure of the United States. Issues highlighted are itinerary planning, host nation law enforcement and security liaison information and avenues of assistance during international travel. Additional information will be provided for local custom practices, hotel, luggage, travel and touring security, emergency response procedures, introduction and orientation to common-sense defensive tactics that can be employed by anyone, and taking CRM beyond the aircraft.

9:45 - 10:15
Morning Break
Vendor Display Tables Open
10:15 - 11:15 am
What You Don’t Know COULD Hurt!

Presented by: Dr. Paulo Alves, MedAire
SEBA Level: All

Flu, Accident, Gastrointestinal Issues - should an illness or injury strike during your travels, would you be prepared? What are the health resources in diferent destinations? What conditions could afect your ability or that of your passengers to fy safely back home? In this presentation, Dr. Paulo Alves will introduce participants to the realities of today’s travel environment. Drawing upon statistical evidence from more than 46,000 cases handled annually by MedAire, participants will learn to recognize and cope with potential threats whether in fight or on the ground. Additionally you will take away key prevention strategies to mitigate against health risks before your departure.

11:15 am – 11:45 am
Regulatory & Security Updates

Presented by: Doug Carr, NBAA
SEBA Level: All

This session will cover the recent progress regarding the Large Aircraft Security Program (LASP) as well as other initiatives being implemented by the Transportation Security Administration and the Department of Homeland Security. These eforts afect every aspect of business aviation including the duties and responsibilities of the cabin crew relating to passenger security, ramp security and the interaction with airport management in the US and overseas. Doug Carr, NBAAs Vice President, Security, will explain how the cabin crew can prepare for future security initiatives business aviation may face in the US and overseas.

11:45 am – 12:30 pm
SMS – Safety Management System & Risk Management

Presented by: Kathy Perfetti, IBAC
SEBA Levels: All

The International Standard for Business Aircraft Operations (IS-BAO) is the worldwide-recognized gold standard for business and corporate fight departments. It is a code of best practices developed by the industry for the industry based on a safety management system (SMS). Over 140 fight departments around the world have implemented this program and completed their registration process. Many cabin crewmembers will be working and training within these operations and need to understand how they can support this program. This session explains how these issues impact you.

12:30 pm – 2:00 pm

Vendor Display Tables Open

2:00 - 3:15pm
Breakout Sessions

Session # 1 – How Clean Is Your Car?
(Modus Operandi – Resumé & Interviewing Profciency)

Presented by: Scott Arnold – AirCare Solutions Group, Caryl Knapp - Bombardier Flexjet, Elaine Lapotosky - Jet Professionals
SEBA Levels 1, 2, & 3

This experienced panel will present business etiquette techniques and recommendations in order to guide any corporate fight attendant to a successful career, whether you are breaking into the industry or a seasoned professional. Some of the topics covered will be resumé must have’s, efective communication styles, frst impressions and interviewing tactics. This presentation will not only empower you but also guide you towards achieving a winning interview! You may be wondering, what does “how clean is your car?” have anything to do with interviewing techniques ... you’ll have to attend to fnd out!

Session # 2 – Confict Resolutions

Presented by Shari LeDonne Frisinger, CornerStone Strategies, LLC
SEBA Levels: All
Sponsored by

In today’s complex business environment, one needs to build successful working relationships and interact with people in a positive way, to achieve the fight department goals. A key step in building better working relationships occurs when one becomes aware of the diferences among people – and be willing to accept these diferences as reality within an organization. OK, so you’ve done that – and you’ve been successful at it. The next step to create a better working relationship is to become a “cognizant communicator.” In these sessions, you will learn to analyze situations and consciously select and use specifc and productive communication strategies.

3:30pm – 4:45pm
Minute Clinics

Presented by The Corporate School of Etiquette, Georgia Food Safety Professionals, USAF and Susan Friedenberg/Air Culinaire.
SEBA levels: All

These consecutive rotating sessions guarantee to arouse your taste buds, stimulate your culinary talents, and test your infight service and troubleshooting skills. Presentations will feature instant desserts, quick fxes, aircraft welcome set-ups and food handling safety. Whether you are a novice or a pro, these presentations are sure to be engaging as well as broadening your infight service and food handling knowledge.

4:45 pm – 5:15 pm
Conference Summary & Wrap Up

The Flight Attendants Committee will summarize and wrap-up this global mission and invite everyone to join up once again in San Diego, CA in 2010. Judy Reif, the current NBAA Flight Attendants Committee Chair will hand over the reign to Scott Arnold, AirCare Solutions Group as the new Chair and Mary Ann Fash, The Boeing Company, as the new Vice Chair. Amazing prizes and fun will end the conference and prepare the attendees for their safe trip home.

To help attendees decide which presentation would be the best option to view, the Flight Attendant Committee has designated each area with a SEBA Level. That is NBAA's Standards of Excellence in Business Aviation (SEBA) Program which was created to encourage continuing education practices within the business aviation community. The program was developed by the NBAA Operations Committee in collaboration with the Association's Flight Attendants, Schedulers & Dispatchers and Maintenance Committees. SEBA has four levels for the business aviation flight attendant career. SEBA level 1 is for basic career entry level or someone transitioning into this career. SEBA level two has two to five years experience, three has more than five years experience and SEBA level four involves more management experience as well as career broadening options. For more details on this go to NBAA website at

Special Offer for first time attendees – for all first timers who are interested in joining NBAA, Call NBAA Membership Department for the special offer available to contract flight attendants at 800 FYI-NBAA or 800-394-6222.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.

Review the Attendee Brochure (PDF, 969 KB)