13th Annual Flight Attendants Conference

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Going Global, New Chalenges for Today’s Flight Attendants

Business aviation is a growing global industry. With the ever changing environment, the business aviation cabin safety professional needs to be prepared for many new challenges they cannot always foresee. This conference brings these professional flight attendants, flight technicians and others interested in cabin safety and service together to learn and prepare for these changes. The NBAA Flight Attendants Committee plans this annual conference to educate attendees for the future of this growing industry. This Conference will help attendees face challenges from areas of cultural diversity, safety awareness and offer tips for improving service for our global passengers.

For More Information

For more information, contact NBAA's Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Presentations & Podcasts

Right-click below on the podcasts that you want to download to your computer.

Smoke, Fire & Fumes!

SEBA Level All

Captain H.G. “Boomer” Bombardi discusses the severity of smoke/fire/fumes (SFF) in the cabin, and how cabin crew members play a crucial part in helping the cockpit crew determine the proper solution to the SFF event.


Part 1: Listen to the presentation in its entirety (Runtime - 18:29, 4.23 MB, MP3)
Part 2: Listen to the Q&A for this session (Runtime - 11:52, 2.71 MB, MP3)

Presentation (PDF, 1.66MB)

Culture Shock: An Electrifying Look Into International Travel Challenges and Etiquette Related to Catering

Friday, June 27, 2008 - SEBA Level All

Presentation (PDF, 344KB)

Presented by MFoods, Rudy’s Inflight Catering and Tastefully Yours Knowing international customs, beliefs, morals, unusual and often unexpected etiquette practices can make you a polished, savvy traveler. Be stimulated and astonished as we travel to three countries with varying etiquette challenges such as food, gift giving, greetings, flowers and their meanings, dress and much more. Prepare to exhilarate the senses and enliven your repertoire of international protocol.

Security is the Huge Issue for All Air Travel

Saturday, June 28, 2008 - SEBA Level All
Doug Carr, NBAA

Presentation (PDF, 344KB)

This session covers business aviation security issues as they relate to international travel and rulemaking within the Department of Homeland Security (DHS), Transportation Security Administration (TSA) and International Council of Aviation Organizations (ICAO). Topics include issues related to access portal airports for international travel, passenger security related to entering DCA and dealing with the e-APIS filing and other immigration rulings.

Global Health Challenges for Crew and Passengers

Saturday, June 28, 2008 - SEBA Level All
Dr. Petra Illig, CDC Quarantine Medical Officer

Presentation (PDF, 278KB)

Since the occurrence of the SARS epidemic and the more recent concerns regarding novel strains of pandemic flu potentially affecting the airline industry, the CDC has significantly increased its quarantine branch in order to protect the American public from incoming communicable diseases that are a public health concern. There are federal regulations regarding reporting of febrile passengers and crew members prior to arrival in the United States in order to assist quarantine stations in screening of sick passengers upon arrival. This presentation will give an overview of how quarantine stations work, the federal regulations involved, and how flight attendants in international corporate aviation are a critical link to this program.

International Standard – Business Aircraft Operations (IS-BAO)

Saturday, June 28, 2008 - SEBA Level All
Ray Rohr, International Business Aviation Council (IBAC)

Presentation (PDF, 1.77 MB)

IS-BAO is the worldwide process for running a business aviation flight department. IBAC in Montreal has oversight of this process including auditing and approving these standards. This presentation explains what this standard means to the 100+ flight departments that operate with the approved IS-BAO standard. This session discusses how the business aviation flight attendant can work within the flight departments that maintain this standard. Issues related to safety management systems (SMS) and audit procedures can help the flight attendant understand IS-BAO.

Breakout Sessions

Session 1 - How Auditing Builds a Safety Standard for Your Passengers

SEBA Level 3 and 4

Presentation (PDF, 1.77 MB)

Is building a safety standard with safety auditing right for your company? Safety is our primary goal in business aviation but many of us only see just a part of the whole picture. In this session, we have asked two leading safety auditing companies (ARG/US and Wyvern) to help us see the big picture and how an audit is performed on an individual user. From this we can all learn how the entire flight department can maximize its efforts to provide a safe and customer-oriented environment for the passengers.

Bonnie Pellye's Presentation (196 KB, PDF)
Dale McKinney's Presentation (655 KB, PDF)

Session 2 - Basic 101 & Self Marketing in Today’s Business Aviation World

SEBA Level 1, 2 and 3

Are you new to business aviation or having difficulties breaking in to the industry successfully? An experienced panel will present basic information and guidelines specific to business aviation. “What is a business flight attendant?”, training requirements, FAR’s, as well as self-marketing techniques, such as proper resumé formatting and design, submitting online submissions and e-mails, how to properly contact flight departments/contact personnel, interviewing techniques and much more!

Part 1 (79 KB, PDF)
Part 2 (30 KB, PDF)

Catering Breakout Session

Session 2 – Uncorked …The ABC’s of Wine and Food at 41,000 Feet

SEBA Level All
Presented by Air Culinaire

This session is guaranteed to be stimulating to both the eye and the taste buds. Wouldn’t you like to master the skills of paring wines with foods and courses, be aware of the appropriate glassware, uncorking and pouring of wine on the aircraft with the proficiency of a sommelier? Also learn why we allow wines to breathe and why wines taste differently at high altitudes.

Presentation (123 KB, PDF)

Session 3 – Plate Presentation – The Art of Feeding the Eye

SEBA Level 1, 2 and 3
Presented by Gourmet Inflight

Whether you are a novice or a pro at plating food, this session will not only add to your skills but help you create a delightful dining atmosphere for your guests. Get ready to discover the secrets of colors, shapes and garnishes to paint masterpieces good enough to eat.

Part 1 (416 KB, PDF)
Part 2 (412 KB, PDF)

Handout - General Aviation Risk Categories (20 KB, PDF)