Flight Attendants/Flight Technicians Conference

Bookmark and Share

Conference Agenda

Tuesday Wednesday Thursday

Tuesday, June 13

Pre-Conference Activities:

9:00 a.m. – 12:00 p.m.
Food Safety Workshop

(An additional $150 fee is required to attend this pre-conference workshop.)

Presenter: John Detloff, Air Culinaire Worldwide

Passengers often assess their satisfaction with their flight by the quality of the meals served onboard. As flight attendants, it is not only important to provide high-quality food; the safety of our passengers is top priority. Managing food safety can be difficult and worrisome given the uncontrollable environment on-board an aircraft. However, taking the proper actions and procedures before, during and after a flight can ensure your crew and passengers remain safe. Foodborne illness can nearly be eliminated if food is handled properly from the time it is ordered to the time it is served. You can be proactive in preventing foodborne illness by having proper training and knowledge.

Each attendee will receive a Food Safety Training Manual, Allergy Training Manual, Gluten Free Training Manual and much more from Air Culinaire Worldwide. The students will receive an Aviation Food Safety Certificate from Air Culinaire Worldwide and Aircare FACTS. They will also receive a Food Handler Certificate from a nationally recognized company.

9:00 a.m. – 4:00 p.m.
Lead/Manager Flight Attendant/Flight Technician Forum

Lead (manager) flight attendants and flight technicians with business aircraft operating companies are invited to participate in this communications forum. The goals of this forum are 1) to address various topics, programs, and initiatives to improve operations and procedures, and 2) to exchange information related to safety, training, and service. Group discussions will focus on best practices and benchmarking amongst business aviation flight departments.

This session will be filled on a first-come first-served basis and a $50 attendance fee will be charged for all attendees.

9:00 a.m. – 4:00 p.m.
Flight Technician Roundtable

For flight departments which operate with flight technicians/flight engineers onboard the aircraft, this roundtable discussion will address best practices and lessons learned shared by attendees. This meeting will focus in greater depth on the issues pertaining to benchmarking flight techs duties and responsibilities. Areas of discussion will include catering, trip planning, cabin safety, food handling training, management of work schedules, hangar duties vs. flight duties and troubleshooting cabin connectivity issues.

Conference Activities

8:30 a.m. – 7:00 p.m.
Conference Registration
1:00 p.m. – 5:00 p.m.
Career Track

Presenter: Dan Kenney, FlightSafety International

Are you “flying VFR” on your career track in aviation? Whether you are new to business aviation or are ready to make some changes in your current position, attending the Career Track presentation will help to clear your approach. Learn the difference between what is expected and what is required to get you in the air. With a focus on your personal presentation as well as the ever-challenging ‘perfect’ resume, Career Track will point you in the right direction and supply you with the tools you need to make that positive First Impression.

2:00 p.m. – 4:00 p.m.
Vendor Essentials Workshop Meeting

This workshop will help orient all vendors with display tables at this Conference.

6:00 p.m. – 6:30 p.m.
First Time Attendee Meeting

If this is your first NBAA Flight Attendant/Flight Technicians Conference, don’t miss this opportunity to meet the NBAA Flight Attendants Committee members who will offer their insights into getting the most out of your conference experience. The committee members are excited to meet you, help you network, and will be available to answer any questions you may have.

6:30 p.m. – 8:00 p.m.
Conference Kickoff Reception

Let’s all connect and reconnect as we kick off the Long Beach Conference. Our sponsors and committee members have been creating an exciting event that will prepare you for success! Come join us at this reception with all who are glad to see you as we are ready to serve.

Wednesday, June 14

6:30 a.m. – 7:30 a.m.
NBAA Fit 4 Duty Morning Fitness Activities

Start your day with a Zumba class or a morning walk in the Long Beach Historical District. These optional items will be planned as an outdoor activity before the conference begins each day.

8:00 a.m. – 5:00 p.m.
8:00 a.m. – 8:30 a.m.
Continental Breakfast

Enjoy continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the conference.

8:30 a.m. – 8:45 a.m.
Conference Opening and Welcome

Presenter: Elaine Lapotosky, Jet Professionals LLC, NBAA Flight Attendants Committee Chair

8:45 a.m. – 9:05 a.m.
Business Aviation Built for Safety, Security, Service, Success

Presenter: Steve Brown, NBAA

Steve will address NBAA’s work advancing a pro-business aviation legislative agenda and how this may impact the challenges member companies are facing today and will face in the future. There are significant risks and great opportunities for all of us in business aviation and now is the time to maximize our potential through engaged dialog between flight departments and service provider companies. He will discuss the critical role of business aviation here in the United States and around the world and what pressures and opportunities the industry is facing. Learn how you can be engaged to help ensure the industry’s safety, security, service and success.

9:05 a.m. – 10:05 a.m.
Say What You Like, It’s Your Body That Does the Talking!

Presenter: Dr. Linda Talley

Dr. Talley, a body language expert and a Leadership Development Coach, is currently ranked in the top 29 ‘Global Gurus’ for Communication. Her experience as a leader and behavioral theorist translates into a dynamic, humorous, and profound presentations that will instruct you professionally, touch you personally, and inspire you to reach for the highest within yourself and your business.

10:05 a.m. – 10:30 a.m.
Flight Attendant/Flight Technician Scholarship Awards Presentation

Presenters: Rebecah Huelskoetter and Lynn Stockmann, Scholarship Chair/Vice Chair and Scott Arnold, McBurney Scholarship Coordinator

Please join us as we announce and recognize the most recent winners of the 2017 FAFT Scholarships.

10:30 a.m. – 11:00 a.m.
Morning Break

Join us for snacks and networking with our display table sponsors in the foyer around the conference meeting room.

11:00 a.m. – 12:00 p.m.
Aviation Accidents and Incidents – the Importance of the Cabin Crewmember

Presenter: Greg Feith

Greg is a former Senior Air Safety Investigator and “Go-Team” captain with the National Transportation Safety Board (NTSB), who has investigated well over 2,500 aircraft incidents and accidents worldwide during his 37 years as an aircraft accident investigator and aviation safety expert. He has served as the Investigator-In-Charge for the investigation of numerous high profile aircraft accidents which included the ValuJet DC-9 in-flight fire in the Florida Everglades, American Airlines MD-83 overrun at Little Rock and Eastern Airlines Flight 980, which at 21,000 feet, is the highest aviation controlled-flight into terrain accident in history. In January 2016 Greg was inducted into the Living Legends of Aviation, an elite group of professionals who have made significant contributions in aviation and aerospace safety. Greg’s presentation will focus on how the business aviation Flight Attendant/ Flight Technician is a critical element in the crew and can help identify hazards. He will expand on the role of the Third Crew Member in SMS and CRM.

12:00 p.m. – 1:00 p.m.

Lunch is included in the conference registration fee. The vendor tables will be open immediately following lunch.

1:00 p.m. – 5:00 p.m.
Breakout Sessions with Caterers

Destination Service

Presented by: The Corporate School of Etiquette

Service is an important aspect of our profession. This session will present distinct and elegant ways to elevate your service to new heights. Stylish high-end service items, cabin supplies, and a luxury bedding demonstration by Primadonna will keep your VIP clients comfortable and rested at any altitude.

Destination South Korea

Presented by: Air Gourmet

The 2018 Winter Olympics will take place in Pyeongchang, South Korea from Friday, February 9, 2018 to Sunday, February 25, 2018. This course will go over the unique cuisine of South Korea, along with cultural awareness and key things to be aware of when traveling to South Korea.

Destination Catering

Presented by: Abby’s Aircraft Catering Services

Ever wondered what is like to be an aviation caterer. This program will go over how a caterer operates and the steps you have to take to make sure your order is a successful order. The attendees will go over key information the caterers need, ordering process, packaging process, security process, and the limitations that you need to be aware of for a successful mission.

Destination Plating

Presented by: DaVinci Inflight Training Institute

Plating is a key element when it comes to presenting a dish to your passengers. There are many ways a chef can present a dish and in aviation one of the best ways is to stack. Stacking will elevate your dish and in this presentation you will gets hands on experience in executing your dish by stacking.

2:45 p.m. – 3:15 p.m.
Afternoon Break

Our generous sponsors provide vital support to the conference program. Come spend time with them and learn what they have to offer you in your career.

3:30 p.m. – 5:00 p.m.
Breakout Sessions with Caterers (continued)
5:00 p.m. – 5:15 p.m.
Day 1 Wrap-up Remarks

Presenter: Shannon Weidekamp, PB Air, LLC and incoming NBAA Flight Attendants Committee Vice Chair

6:00 p.m. – 8:30 p.m.
Evening Off-site Event – Destination Roaring 20’s
Join NBAA, the Catering Working Group and your fellow attendees for an evening set in the era of aviation infancy; a time when the country was booming with excitement of air travel and secret speakeasies. Sip on prohibition punch, enjoy hors d’ oeuvres and foxtrot until you drop! Pack your pearls and vintage best. This evening will be one you won’t want to miss. Transportation will be provided to/from Hilton. DRESS TO IMPRESS: Bring your best view of aviation in the Roaring 20’s - Dress in the style of the Great Gatsby and the Roaring 20’s party life.

Thursday, June 15

6:30 a.m. – 7:30 a.m.
NBAA Fit 4 Duty Morning Fitness Activities

Ready to start your day with a Zumba class or a morning walk? These optional items will be planned as an outdoor activity before the conference begins each day.

8:00 a.m. – 3:00 p.m.
8:00 a.m. – 8:30 a.m.
Registration & Continental Breakfast

Enjoy continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the morning.

8:30 a.m. – 8:45 a.m.
Day 2 Kickoff

Presenter: Louisa Fisher, FlightSafety International, incoming NBAA Flight Attendants Committee Chair

8:45 a.m. – 9:45 a.m.
Values Based Leadership in Business Aviation

Presenter: Scott A. Moore, Moore Life Leadership

Scott is a Personal Life Coach and Leadership Advisor, a Certified Success Coach (CSC), an Associate Certified Coach (ACC), and a Certified Aviation Manager (CAM). Scott is passionate about Values Based Leadership and his writings on leadership have appeared in national publications, such as Forbes, Professional Pilot, King Air, and Business Aviation Insider.

9:45 a.m. – 10:45 a.m.
Travel Risks 101: Are you aware of the medical and security risks you face as a traveler?

Presenter: Matthew Bradley, International SOS

Taking a proactive approach to preparing crew and passengers before travel is an essential part of any travel risk management plan. Attendees will learn personal safety best practices that help mitigate the security risks they face when traveling. Content from real life scenarios taken from actual medical and security assistance experience drives this discussion. This is designed to provide crewmembers and passengers with the knowledge and skills to enhance their personal safety when traveling.

10:45 a.m. – 11:15 a.m.
Morning Break

Join us for this final break with our sponsors.

11:15 a.m. – 12:15 p.m.
Satellite Communication Technology, Keep Up or Get Left Behind

Moderator: Holly Linaugh, Gulfstream Total Technical Training

Presenters: Mark Mata, Satcom Direct; Kevin Volland, Honeywell GoDirect; Bill Raymond, Rockwell-Collins; Shuaib Shahid, Gogo Business Aviation

Technology moves at the speed of light and it’s easy to get left behind. We will delve into the latest in satellite communications as well as revisiting the core basics of satellite communication technology. This panel discussion includes four industry-leading satellite communications experts.

12:15 p.m. – 1:15 p.m.

Lunch is included in the conference registration fee. The vendor tables will be open immediately following lunch for one last time.

1:15 p.m. – 2:30 p.m.
Is Your Flight Operation Prepared for an Emergency? Really Prepared?

Presenter: Don Chupp, Fireside Partners

Is your flight department prepared to handle an in-flight injury, illness, or death on-board? This session will feature "lessons learned" from flight departments and other business aviation operations’ inflight medical emergencies. The importance of trained cabin crewmembers, emergency procedures planning, and Operations teamwork can positively impact the outcome in responding to emergencies.

2:30 p.m. – 3:00 p.m.
Afternoon Break
3:00 p.m. – 4:30 p.m.
Flying Through the Storm

Presenter: Wendy Fernsell

Wendy is one of three surviving crew members from Delta Flight 191 that crashed on landing in Dallas/Fort Worth August 2, 1985. The flight departed Fort Lauderdale enroute to Los Angeles, with a scheduled stop in Dallas-Fort Worth. During the approach into DFW, "bad weather was up ahead," the Captain announced, so they’d take a more northerly route into DFW. Minutes later, all breezy chatter stopped. Soon, the rain came hard, pelting the plane like bullets, rattling the metal. The plane began dropping, as if pushed by the hand of God. She closed her eyes, felt the plane touch ground and exhaled for a moment. Thank God, she thought. We’ve landed. But then the plane bounced up again, and the horror hit her. “We’re not at the airport ….”

“I’m not a hero, I’m a survivor.” Her story is one of triumph, not tragedy, and has taken her 30 years to tell her story.

4:30 p.m. – 5:00 p.m.
Giveaways & Closing Comments

Attendees will have a chance to win one of many prizes which will be awarded at the end of the conference. You must be present to win. We know this year’s conference will be educational and beneficial for you as you strive for outstanding safety, security, service and success.

For More Information

For more information, contact NBAA’s Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Conference Sponsors


Air Care International Jet Aviaiton


davinciSatcom Direct



B.E. PrincessBon Voyage



In Flight




Conference Display Tables


Art of CookingThe Corporate School of Etiquette




Rita's EnterpriseRudy’s Inflight Catering

Silver Lining CateringStevie's

Additional sponsorship opportunities are available. Please contact NBAA via sponsorships@nbaa.org to learn how you can become an important sponsor of the Flight Attendants/Flight Technicians Conference.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.