Flight Attendants/Flight Technicians Conference

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Conference Agenda

Special Membership Dues Offer for First-Time Conference Attendees: All first-time attendees who are interested in joining NBAA may call NBAA Membership at (866) 363-4650 to receive a special contract flight attendants membership offer. Please note those interested in taking advantage of this offer must call NBAA before registering for the conference.

Pre-Conference Events Tuesday Wednesday Thursday

Pre-Conference Events – Tuesday, June 21

9:00 a.m. – 12:00 noon
Food Safety Workshop

Presented by: John Detloff, Vice President of Flight Attendant Services, Air Culinaire Worldwide
An additional $150 fee is required to attend this pre-conference workshop.
Passengers often assess their satisfaction with their flight by the quality of the meals served onboard. As flight attendants, it is not only important to provide high-quality food; the safety of our passengers is top priority. Managing food safety can be difficult and worrisome given the uncontrollable environment on-board an aircraft. However, taking the proper actions and procedures before, during and after a flight can ensure your crew and passengers remain safe. Foodborne illness can nearly be eliminated if food is handled properly from the time it is ordered to the time it is served. You can be proactive in preventing foodborne illness by having proper training and knowledge.

Each attendee will receive a Food Safety Training Manual, Allergy Training Manual, Gluten Free Training Manual and much more from Air Culinaire Worldwide. The students will receive an Aviation Food Safety Certificate from Air Culinaire Worldwide and Aircare FACTS. They will also receive a Food Handler Certificate for the state of Florida from a nationally recognized company.

9:00 a.m. – 2:00 p.m.
Lead/Manager Flight Attendant/Flight Technician Forum

The goals of this forum are to develop a foundation to ensure flight departments have a means to address various topics, programs, and initiatives to improve operations, procedures and to exchange information related to safety, training, and service within flight attendant and flight technician operators. Group discussions will focus on best practices and benchmarking amongst business aviation flight departments.

12:00 noon – 2:00 p.m.
Flight Technician Roundtable

For flight departments which operate with flight technicians/flight engineers onboard the aircraft, this roundtable discussion will address best practices and lessons learned shared by attendees. This meeting will focus in greater depth on the issues pertaining to benchmarking flight techs duties and responsibilities. Areas of discussion will include catering, trip planning, cabin safety/food handling training, management of work schedules, hangar duties vs flight duties and troubleshooting cabin connectivity issues.

1:00 p.m. – 5:00 p.m.
Career Essentials Workshop

Presented by: Susan C. Friedenberg of Corporate Flight Attendant Training & Global Consulting
This “Career Essentials Workshop” will dot your i’s and cross your t’s for those who are new to flying contract as well as serve as a refresher for seasoned contract flight attendants. You will learn best practices, enhanced marketing skills, how the Federal Aviation Regulations for Parts 91 and 135 affect you getting your foot in the hangar door and "keeping" it there after your first trip. The knowledge you gain will help you manage yourself as a business woman/man in this industry as well as develop your personal image and brand and provide some interviewing tips.

3:00 p.m. – 4:00 p.m.
Vendor Essentials Workshop Meeting

This workshop will help orient all vendors with display tables at the FAFT Conference. All are welcome as we share plans for the upcoming conference.

Tuesday, June 21

12:00 noon – 8:00 p.m.
Registration
6:00 p.m. – 6:30 p.m..
First Time Attendee Meeting

If this is your first NBAA Flight Attendant/Flight Technicians Conference, don’t miss this opportunity to meet the NBAA Flight Attendants Committee members who will offer their insights into getting the most out of your conference experience. The committee members are excited to meet you, help you network, and will be available to answer any questions you may have.

6:30 p.m. – 8:00 p.m.
Conference Kickoff Reception

Let’s all connect and reconnect as we kick off the Delray Beach Conference. Our sponsors and committee members have been creating an exciting event that will prepare you for success! Come join us at this reception with all who are glad to see you as we are ready to serve.

Wednesday, June 22

6:30 a.m. – 7:30 a.m.
Morning Fitness Activities

Ready to start your day with yoga or a beach walk? These optional items will be planned as an outdoor activity before the conference begins each day.

8:00 a.m. – 5:00 p.m.
Registration
8:00 a.m. – 8:30 a.m.
Continental Breakfast

Enjoy continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the conference.

8:30 a.m. – 8:45 a.m.
Conference Opening and Welcome

Presented by Elaine Lapotosky, Jet Professionals LLC, NBAA Flight Attendants Committee Chair

8:45 a.m. – 9:15 a.m.
Business Aviation Built for Safety, Security, Service, Success

Presented by: Steve Brown, NBAA Chief Operating Officer
Steve will address NBAA’s work advancing a pro-business aviation legislative agenda and how this impacts the challenges member companies are facing today and will face in the future. There are significant risks and great opportunities for all of us in business aviation and now is the time to maximize our potential through engaged dialog between flight departments and service provider companies. He will discuss the critical role of business aviation here in the United States and around the world and what pressures and opportunities the industry is facing during an election year. Learn how you can be engaged to help ensure the industry’s safety, security, service and success.

9:15 a.m. – 9:30 a.m.
Flight Attendant/Flight Technician Scholarship Awards Presentation

Rebecah Huelskoetter and Lynn Stockmann, Scholarship Chair/Vice Chair will announce and recognize the most recent winners of the 2016 FAFT Scholarship.

9:30 a.m. – 10:45 a.m.
Empowerment, What You Can Achieve in Your Professional Career!

Presented by: Scott Mager
Scott is a successful attorney and motivational coach who knows how we can empower our careers with professionals and companies to achieve our life goals. He works with the all types of people helping with life skills that can better communication skills, deal with conflict resolution and manage stress. Take this opportunity to learn what you can achieve in your professional career and be successful in business aviation.

10:45 a.m. – 11:15 a.m.
Morning Break

Join us for snacks and networking with our display table sponsors in the foyer around the conference meeting room.

11:15 a.m. – 12:15 p.m.
Impactful Ideas for Treating Your Passengers Right

Presented by: Kate Edwards
Kate, a 30-year veteran of the hospitality industry, will show that service is the primary factor that will influence your passengers’ impressions of you and your business. Every choice you make about your flight will impact your ability to deliver memorable moments of service and reinforce your safety role to your passengers. Kate reveals how service can be your best friend, secret weapon and brand ambassador all in one. These insights will help you deliver a service experience to your passengers that makes your flight memorable.

12:15 p.m. – 1:15 p.m.
Lunch

Lunch is included in the conference registration fee. The vendor tables will be open immediately following lunch.

1:15 p.m. – 2:45 p.m.
Brace, Brace, Brace for In-Flight Chopped Galley

Presented by: Chefs from Richard Peterson/Air Culinaire, Genevieve Cha/Air Gourmet and Ulysses Gonzales/Silver Lining who are competing. This is also sponsored by Airware, BE Princess and DaVinci Inflight Training Institute.
This interactive presentation will showcase executive catering chefs partnering with flight attendants or flight technicians in the audience to create unique dishes from a mystery catering basket. Watch how these professionals put together a dish from unique vegetables, fruits, and proteins using common ingredients that are in your galleys as well as some surprises. Each dish will be judged by a panel in taste, utilization of the ingredients and plating.

2:45 p.m. – 3:00 p.m.
Scholarship Awards

Over the last 15 years the Flight Attendants Committee has sought donors and selected scholarship winners. Meet the latest class of winners in 2016.

3:00 p.m. – 3:30 p.m.
Afternoon Break

Our generous sponsors provide vital support to the conference program. Come spend time with them and learn what they have to offer you in your career.

3:30 p.m. – 4:00 p.m.
Flight Tech Panel Discussion on Crew Duty Limits

Panelists: Sandra Granados, Gay Jet Center; Anthony Joseph, Johnson & Johnson; and Ben Janaitis, DuPont Aviation
Fatigue and crew duty, we all have our limits. This panel discussion will include sharing ideas to ensure passenger safety and security while we take care to ensure we are fit to fly.

4:00 p.m. – 5:00 p.m.
Emergency Over. On the Ground; Now What?

Presented by: Bob Palestrant, District Chief, Fort Lauderdale/Hollywood International Airport
An inflight emergency is declared on your flight. You are confident you have the training and the skills to do your part... perform safely for your passengers, crew, and aircraft. But what happens after you land? You are on the ground... Now what? This safety-featured presentation is designed to expand the knowledge gained in flight attendant training by highlighting Crew Resource Management (CRM) between flight and ground operations through the eyes and perspective of airport fire and rescue responders.

5:00 p.m. – 5:15 p.m.
Day 1 Wrap-up Remarks
6:30 p.m. – 9:30 p.m.
Evening Off-site Event: Ah, let’s go to the hop!

Location: Old School Square Fieldhouse
Sponsored by: Catering Working Group

You can swing it, you can groove it, you can really start to move it when we rewind to the ‘50s for a Sock Hoppin’, Summer Lovin’, Greased Lightning good time! Enjoy tunes from the disk jockey as you take a spin on the dance floor and Bop and Hand Jive the night away. Food and fun fit for a summer carnival round out an evening sure to create memories!

DRESS TO IMPRESS: Grab your saddle shoes or slick back your hair – awards will be given for the best ‘50s costumes. Travel to the Fieldhouse from the Delray Marriott will begin at 6:15.

Thursday, June 23

6:30 a.m. – 7:30 a.m.
Morning Fitness Activities

Ready to start your day with yoga or a beach walk? These optional items will be planned as an outdoor activity before the conference begins each day.

8:00 a.m. – 8:30 a.m.
Registration & Continental Breakfast

If you have not already done so, please pick up your registration badge. Enjoy a continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the morning.

8:30 a.m. – 8:45 a.m.
Conference Reassembly and Day 2 Kickoff

Presented by: Elaine Lapotosky, Jet Professionals LLC, NBAA Flight Attendants Committee Chair

8:50 a.m. – 10:00 a.m.
Catering Breakout Sessions

These small-group breakout sessions are designed for a more individualized interaction between attendees and presenters. Each session will be repeated as we all move through all four presentations.

(Catering 1) International Travel Trends

Tamara Collum will present some of the challenges the international traveler faces in world travels. Learn to prepare for current aviation trends that can affect catering, customs, departures, arrivals, safety & the service of crew members and passenger.

(Catering 2) Proper Service and Table Etiquette

Pierre Rambroul, Upper Skies Catering will demonstrate all around proper service and table etiquette. As a crew member you will fly a variety of passengers from different customs and knowing the proper etiquette in service and table etiquette is crucial in setting the standard for the meal. Learning the skills and proper procedures in service will help you in making no mistakes while serving your passengers.

(Catering 3) Food Trends & Dietary Restrictions

Paula Kraft of Tastefully Yours Catering presents the future in culinary expectations has arrived. Both passengers and operators expect the flight attendant/flight technician to be able to understand and manage multiple diets, from paleo to clean eating, from heart healthy to vegan. Gluten free needs and food allergens have increased in recent years by over 23% and are continuing to rise yearly. This educational session will send the attendee away with additional insight and skills for managing the passenger or flight crew dietary needs.

(Catering 4) Short Notice Preparation Requests

What if one of your VIPs requests a fruit tray after you’ve lifted off or you find yourself in a location where your trusted catering partner is many miles away? By taking this clinic, you’ll be able to respond without missing a beat, using just the tools and resources you have on hand. A top Air Gourmet Chef Genevieve Cha will lead you through the techniques necessary to learn this valuable skill.

10:00 a.m. – 10:30 a.m.
Morning Break

Join us for this final break with our sponsors.

10:30 a.m. – 11:40 a.m.
Catering Breakout Sessions Continued

These four breakout sessions are designed for a more individualized interaction between attendees and presenters. Each session will be repeated as we all move through all four presentations.

11:45 a.m. – 12:45 a.m.
“Hazard Identification and the Flight Attendant/Flight Technician”

Presented by: Jim Cannon, former IS-BAO Program Director
The basic foundation of any mature safety culture is the ability of each member of the organization to feel empowered to report an apparent or potential hazard for analysis and mitigation. Examples of hazards associated with the workplace environment will be discussed in detail. This presentation will outline the four principals and twelve elements of a safety management system (SMS) and the key role that cabin crew members play in reducing the inherent risks associated with the operation.

12:45 p.m. – 1:45 p.m.
Lunch

Lunch is included in the conference registration fee. The vendor tables will be open immediately following lunch for one last time.

1:45 p.m. – 2:45 p.m.
Security Attacks Are a Real Possibility – Be Prepared

Presented by: Brian Marshall and Jake King, Marietta Police Department
Brian and Jake will totally engage you in situational awareness. They discuss and show the attendees what to do in the event of a terror attack, a gunman coming into a facility, and other situations they might find themselves in one day. They will illustrate the increase in number of attacks and number of deaths associated with the threats we may be facing in the future.

2:45 p.m. – 3:00 p.m.
McBurney Scholarship Presentation

Potsy McBurney was an outstanding business aviation professional who departed from our lives too soon. This presentation will announce the winner of this year’s scholarship given in Potsy’s honor.

3:00 p.m. – 3:30 p.m.
Afternoon Break

3:30 p.m. – 4:30 p.m.
“Life on the Fly”, Stressors in Business Aviation

Presented by: Dr. Ralph E. Carson
Dr. Ralph E. Carson explains the demands of the flight attendant and flight technician in this fast paced, disorienting world that often leads to physical consequences and psychological risks. Critical incidents are part of the job and can weigh heavily on the mind resulting in post-traumatic stress disorder (PTSD). Flight attendants are two to six times more likely to suffer depression than the general population. This presentation will expose the multitude of events that trigger stress and result in psychological disorders, family turmoil, and poor work performance. Dr. Carson will provide some solutions on how to combat both acute and chronic stress. These techniques will prove preventative, effective and feasible to practice and restore mental health and well-being.

4:30 p.m. – 5:00 p.m.
Giveaways & Closing Comments

For More Information

For more information, contact NBAA’s Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Conference Sponsors

Platinum

Air Care InternationalJet Professionals Aviation Staffing Experts

Silver

Air-CulinaireAirware

FADAPFlightSafety

Fire ConceptsGulfstream

In Flightdavinci

MEDAIRE

Bronze

Jetex

Conference Display Tables

Abby's-Aircraft

B.E. Princess

Celestecrewoutfitters

Gourmet Inflight Catering

O'Neill'sMcDonalds

Rita’s CateringRudy’s Inflight Catering

Silver Lining CateringTorn Ranch

UpperskyVintage Caterers

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