Flight Attendants/Flight Technicians Conference

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Conference Agenda

Pre-Conference Events Thursday Friday Saturday

Download the 2014 Attendee Brochure. (PDF)

Thursday, June 19 – Pre-Conference Events

1:00 p.m. – 5:00 p.m..
Flight Attendants/Flight Technicians Career Workshop

Corporate Flight Attendant Training by Susan C. Friedenberg
This "Breaking into Business Aviation" workshop will clarify the mystery that surrounds "getting your first trip" mission accomplished the right way. We will define who the corporate flight attendant/flight tech is, how the Federal Aviation Regulations effect you getting your foot in the hangar door, marketing techniques and managing yourself as a business woman/man in this industry; as well as developing your personal image and brand.

4:00 p.m. – 5:30 p.m.
Caterer Working Group Meeting

Join the NBAA Catering Working Group for a brief meeting to see some new faces and be part of a discussion of everything that is catering. International etiquette and protocol demonstrations will be presented for all attendees.

Thursday, June 19, 2014

6:00 p.m. – 6:30 p.m.
First-Time Attendee Meeting

If this is your first NBAA Flight Attendant/Flight Technicians Conference, don't miss this opportunity to meet the NBAA Flight Attendants Committee members who will offer their insights into getting the most our of your conference experience. The Committee members are excited to meet you, help you network, and be available to answer any questions you may have!

6:30 p.m. – 8:00 p.m.
Registration and Welcome Reception

Sponsored by: Air Gourmet Inflight Catering and Eten Catering
Join us at this kick-off icebreaker and begin networking with fellow attendees. NBAA Flight Attendant Committee members will welcome you and offer their guidance to all attendees to help make the most of your investment in this event. Also, visit the display tables to meet with existing and prospective vendors who offer products and services you will need throughout the year. Hors d'oeuvres will be served and a cash bar will be available.

Friday June 20, 2014

8:00 a.m. – 8:30 a.m.
Registration & Continental Breakfast

If you have not already done so, please pick up your registration badge. Enjoy continental breakfast while exploring the vendor display tables and meeting with their representatives. The vendor display tables will be open during breaks throughout the conference.

8:30 a.m. – 8:45 a.m.
Conference Opening and Welcome

Presented by: Dodie Thomas, Altria Client Services, NBAA Flight Attendants Committee Chair

8:45 a.m. – 9:15 a.m.
Business Aviation Built on Safety, Setting the Standard for Success

Presented by: Ed Bolen, National Business Aviation Association
NBAA's President & CEO will discuss the critical role of business aviation here in the United States and around the world; what pressures and opportunities the industry is facing in Washington, D.C.; and how everyone within the business aviation community can be engaged to help ensure the industry's best in safety, service and success.

9:15 a.m. – 9:30 a.m.
Vendor Display Tables Introduction
9:30 a.m. – 10:00 a.m.
Morning Break

Sponsored by: Aircare Access Assistance/Aircare Crews Staffing

10:00 a.m. – 11:00 a.m.
Air Force One: Service Excellence Veterans

Sponsored by: PB Air, LLC
Presented by: Howie Franklin, former US Air Force One Flight Attendant
Learn the key elements of customer service and mission success while flying some of the world leaders facing global crises situations. The combined serving experience of this USAF veteran includes seven U.S. Presidents and many key points in U.S. history.

11:00 a.m. – 11:15 a.m.
Minute Clinic Breakouts Introduction

Join us today: imagine sandy beaches, hear steel drums singing over the white cap waves as you travel with us through the Caribbean and then Mexico. The food, the smells, and the energizing music will carry you through a learning adventure. In addition you will have the option to attend a session on cabin technology. Each session will be 30 minutes long and repeated to ensure smaller group interaction and questions/answers.

11:15 a.m. – 12:15 p.m.
Minute Clinic Breakouts


Option 1: Mexico and Latin America

Presented by: Manny's Catering
Mexico will astonish you with its romantic, dramatic complexity with glittering beaches, fertile plains and great mineral wealth. From the ancient ruins of the Mayans and Aztecs with their achievements in mathematics, astronomy, architecture, textile weaving, art, and pottery to one of the most exciting culinary destinations tingling your taste buds. Mexican cuisine is known for intense and varied flavors, colorful decorations, and a variety of spices. Allow yourself to think beyond stereotypical images of tacos and fajitas with shots of tequila, to discover a country of people proud of their tradition and flavors yet to be explored.

Download the Minute Clinic Handout: Mexico and Latin America (PDF)


Option 2: Caribbean

Presented by: Air Culinaire Worldwide
Picture perfect beaches with sugar-white sand lazily embrace the turquoise sea with crystal-clear waves, magnificent mountain ranges sheltered by rainforests, home to a continent's worth of living organisms with an enchanting mix of culture – this is the Caribbean. This region is a sun-soaked melting pot of Creole cooking, jerk cuisine, reggae beats and Latin music with colorful Dutch architecture. Abandon yourself to the flavors and rhythms of Indian, Creole, Chinese, European and the Spanish influences of the islands all blended into a unique taste sensations. The islands have perfected the art of having fun – we're ready to share their secrets with you...

Download the Minute Clinic Handout: Caribbean (PDF)

12:15 p.m. – 1:45 p.m.

Sponsored by: Air Culinaire Worldwide
Lunch is included in the conference registration fee. The vendor tables will be open immediately following lunch.

1:45 p.m. – 3:00 p.m.
Fatigue and Crew Duty – Rock Around the Clock

Presented by: Dr. Melissa Mallis and Leigh White, Alertness Solutions
Dr. Melissa Mallis will begin this session with a scientific presentation about the physiological factors of fatigue, laying important groundwork for understanding effective strategies and tools for managing operational fatigue risks. The challenges of cabin crew are unique, and Dr. Mallis will discuss how these physiological factors, combined with operational demands, create significant performance impairment and can impact safety. Finally, Dr. Mallis will discuss strategies for managing fatigue on an individual level. Leigh White will present an operational approach for fatigue management, the roles of an organization and of each individual. She will highlight the responsibilities and strategies of all safety-critical roles, from pre-trip planning and communications, through all phases of a trip (in-flight and layover), to post-trip briefings that include fatigue reporting.

3:00 p.m. – 3:30 p.m.
Afternoon Break

Co-sponsored by: FlightSafety International and MedAire

3:30 p.m. – 4:30 p.m.
Contractor Factor – How the Contract Flight Attendant and the Flight Department Can Work Together

Presented by: Elaine Lapotosky, Jet Professionals, LLC; Debbie Pederson-Nunez and Ann Widay, QUALCOMM Incorporated
When providing professional contract aviation services, there are many different potential structures: direct as independent contractor, part time employment, or employment with a contract crew provider company. What avenues and resources are available to assist you as a contractor in determining what type of arrangement is best for you? Are there areas of concern or potential risk? This panel will include a case summary of a Part 91 flight department, review industry standards, provide an overview of IRS and employment laws, and discuss practical impact on the profession. We will analyze what might not be ideal and why, along with ideas for possible solutions.

4:30 p.m. – 5:00 p.m.
Day 1 Closing Remarks, Prize Giveaway and Remembrance of Dale (Potsy) McBurney

Attendees will have a chance to win one of many fabulous, impressive prizes which will be awarded at the end of each day of the conference. You must be present to win. Following the prizes presentation, attendees are invited to participate in a remembrance of Potsy McBurney (a Member of the NBAA Flight Attendant Committee) who passed away in November 2013.

6:00 p.m. – 9:00 p.m.
A Night on the Red Carpet – Where You Are the Star

Sponsored by: Catering Working Group
Relax and recover from the full day of flight attendant/flight tech information and let the caterers provide for your comfort and eating pleasure a night on the red carpet, where you're the star. As they have for over 15 years, the catering working group has prepared a night to enjoy at the city of West Palm Beach Lake Pavilion that includes food to savor and a time of interaction with all the conference attendees. Come and spend time with our friends and enjoy this event to remember along the Florida Coast. Buses will begin leaving from the hotel lobby at 6:00 p.m.

Saturday June 21, 2014

8:00 a.m. – 8:30 a.m.
Continental Breakfast

Enjoy continental breakfast while exploring the vendor display tables and meeting with the vendor representatives. The vendor display tables will be open during breaks throughout the conference.

8:30 a.m. – 9:00 a.m.
Flight Attendants/Flight Technicians Scholarship Presentations
9:00 a.m. – 10:00 a.m.
OSHA in the Aircraft Cabin

Presented by: Gregory P. Ripple, Miller Johnson
Changing course after nearly 40 years, the FAA and the Occupational Safety and Health Administration (OSHA) have decided that OSHA has jurisdiction over aircraft in operating under Part 91, 121, or 135. Although OSHA's jurisdiction in the cabin is still limited to several discrete areas, operators must ensure that they comply with these OSHA requirements and that their cabin crews have been properly trained. We'll discuss blood-borne pathogens and the steps that need to be taken to minimize the hazard they present on board and what companies and employees need to know about noise abatement and hazard communication. We'll also look ahead at other areas where OSHA may be granted jurisdiction in the future and how OSHA will use this new power.

Download the Occupational Health and Safety in the Aircraft Cabin Presentation (PDF)


10:00 a.m. – 10:15 a.m.
Introduction with a Focus on African and Mideastern Cuisine

Fasten your seat belt as we will transport you for a day in the Arabian Peninsula and ending on the African Continent. Sit back, relax and enjoy your journey filled with sights, sounds, and flavors of the region.

10:15 a.m. – 10:45 a.m.
Morning Break

Co-sponsored by: FlightSafety International and MedAire

10:45 a.m. – 12:00 p.m.
Minute Clinic Breakouts


Option 1: Africa

Presented by: Air Gourmet
From beautiful Cape Town, at the southernmost tip of Africa, to exotic Kenyan safaris, to the treasures of the Egyptian pharaohs, Africa reveals a diverse and appetizing combination of history and culture. Your senses will be treated to a variety of African cuisines and world renowned wines. Our banquet will reveal the enticing bounty encompassed in these regions. True to the Moroccan saying "eat with your eyes" you will discover the deliciously different foods, wines and customs of the African continent.

Download the Minute Clinic Handout: Africa (PDF)


Option 2: Arabian Peninsula

Presented by: Aramco Associated Company
The Bedouins adage "he makes coffee from morn till night", expresses the obligations of hospitality, and warmth of the people of the Middle East. Travel with us on the Silk Road, rife with the traditions of centuries of caravans laden with goods and customs of the Arabian Peninsula. Diversity in the region is only surpassed by the region's loyalty to these customs and traditions.

Download the Minute Clinic Handout: Saudi Arabia (PDF)

Download the Minute Clinic Handout: UAE (PDF)

12:00 p.m. – 1:30 p.m.

Sponsored by: Manny's Catering, Tastefully Yours and Airware
Lunch is included in the conference registration fee. The vendor tables will be open immediately following lunch.

1:30 p.m. – 2:45 p.m.
Safety-Framed Experiences: What Would You Do?

Presented by: NBAA Flight Attendant Committee's Safety & Training Subcommittee
As a crew member, what would you do if you were faced with an unexpected emergency or questionable situation? This group effort and discussion will help you to better prepare for the unexpected and see how your peers will react. This interactive session will challenge the complexities of in flight situations prompting you to think about the unexpected and give you training activities and topics to discuss and implement in your own operation. What would you do?

Download the Aircraft Readiness Checklist (PDF)

2:45 p.m. – 3:15 p.m.
Afternoon Break

Sponsored by: Aircare FACTS Training

3:15 p.m. – 4:00 p.m.
Passenger Expectations of First Responders

Presented by: John Isbell, FlightSafety International
What should you expect from your rescue first responders when facing an emergency situation? Most of you have, or will be, attending Emergency Procedures Training as a required part of your cabin safety education and qualification and a part of this is sea survival. This training is oriented around the correct use of the equipment available and what to expect from the rescue providers. John Isbell has 22 years experience as a U.S. Coast Guard rescue swimmer. These are the people who jump out of perfectly good helicopters, into the open ocean, to rescue and retrieve victims of accidents.

Download the Passenger Expectations of First Responders Presentation (PDF)

Download the Passenger Expectations of First Responders Presentation (PowerPoint Presentation)

4:00 p.m. – 5:00 p.m.
Passenger Response to an Accident

Sponsored by: Aramco Associated Company
Presented by: Kendra St. Charles
As a survivor of US Air Flight 405, Kendra will describe her experiences from this accident that resulted in 24 fatalities as the aircraft departed the runway at La Guardia Airport. How would you handle the factors of fire, water and cold while escaping for your life? Hear and learn how this courageous passenger handled a life threatening aircraft emergency.

5:00 p.m. – 5:30 p.m.
Giveaways & Closing Comments

Attendees will have a chance to win one of many fabulous, impressive prizes which will be awarded at the end of each day of the conference. You must be present to win.

For More Information

For more information, contact NBAA’s Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Conference Sponsors:


Air Culinaire




Airecare Crews Staffing Airecare Facts Training The Boeing Company Flight Safety Intl gulfstream In-Flight Crew Connectors Jet Aviation Jet Professionals MedAire PB Air Universal Weather


Cutter Freestream Gama Aviation Jetex JH Aviation Safety Services, Inc. Lockheed Martin Corp. Aircraft McDonald’s Corporation Torn Ranch

Conference Display Tables

121 Inflight Catering Abby's Aircraft Catering Air Gourmet Airware Atikis Catering B.E. Princess Bon Voyage Catering Chef Charles The Corporate School of Etiquette FAA – FA Drug & Alcohol Program Eten/Air GA Food Safety Professionals Gourmet Inflight Catering International Water Guard Industries Manny’s Catering On Air Dining Over the top Cuisine Prima Donna Rita’s Catering Rudy’s Inflight Catering Silver Lining Catering Tastefully Yours Catering UpperSky Catering

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.