Flight Attendants/Flight Technicians Conference

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The Flight Attendants/Flight Technicians Conference offers focused education sessions and networking opportunities for business aviation flight attendants and flight technicians. Many sessions meet objectives for NBAA's Standards of Excellence in Business Aviation (SEBA) Program.

The conference officially opens with a welcome reception the evening of Thursday, June 14, from 6:30 p.m – 8:00 p.m.

Thursday – June 14  |  Friday – June 15  |  Saturday – June 16

Thursday – June 14, 2012

9:00 a.m. – 4:00 p.m.
Third Annual Lead/Manager Flight Attendant/Flight Technician Roundtable

If you are currently a lead or chief flight attendant, a manager or director of flight/cabin attendants, a technician or in-flight coordinator and are interested in sharing your best practices or learning those of others, please join us for a stimulating discussion of Part 91, 125 and 135 Flight Department strategies. Topics for discussion include strategic planning for cost savings and implementation of IS-BAO and SMS standards, along with SOPs and manual preparation. An RSVP is requested to attend this meeting to limit attendance to qualified participants. If you plan to attend the roundtable, please RSVP to NBAA’s Jay Evans at jevans@nbaa.org. If scheduling conflicts arise, we ask that you please notify us.

1:00 p.m. – 5:00 p.m.
Career Essentials Workshop

Presented by: Scott Arnold, Aircare Crews Staffing; Elaine Lapotosky, Jet Professionals, LLC; and NBAA Flight Attendants Committee Members

This interactive workshop is designed for flight attendants interested in joining or advancing their careers in the business aviation community. Experts in the field will offer their suggestions for a successful career change, including preparing professional resumes and cover letters and interview and communication techniques, along with self marketing, e-mail and social media etiquette.

5:00 p.m. – 6:00 p.m.
Catering Working Group Meeting

Do you ever feel like you are out of the catering loop? Don’t be left out! Join the NBAA Catering Working Group for a brief meeting to meet some new faces and be part of a discussion of everything that is catering.

6:00 p.m. – 6:30 p.m.
First-Time Attendee Orientation

If this is your first NBAA Flight Attendants/Flight Technicians Conference, don’t miss this opportunity to meet the NBAA Flight Attendant Committee who will offer their insights into getting the most from your conference experience. The committee is excited to meet you, and to answer any questions you may have to help you get the most from the conference.

6:30 p.m. – 8:00 p.m.
Welcome Reception & Conference Registration

Join us at this kick-off icebreaker and begin networking with fellow Attendees. NBAA Flight Attendants Committee members will welcome you and offer their guidance to all first-time attendees to help make the most of their investment in this event. Hors d’oeuvres will be served and a cash bar will be available. Vendor display tables will be open.

Friday – June 15, 2012

8:00 a.m. – 8:30 a.m.
Continental Breakfast

Sponsored in part by: Corporate Air Parts, Inc.

Vendor Display Tables Open

8:30 a.m. – 8:45 a.m.
Conference Opening and Welcome

Presented by: NBAA Flight Attendants Committee Chair Mary Ann Fash, The Boeing Company

The Conference will open with a global introduction to the world of the international flight attendant/flight technician. Then, Mary Ann will welcome attendees and introduce the members of the NBAA Flight Attendants Committee.

8:45 a.m. – 9:00 a.m.

Presented by Jay Evans, NBAA

How is your career in business aviation planning going? Check the NBAA SEBA levels located at www.nbaa.org/seba, and make sure you’re on track in your career.

9:00 a.m. – 10:30 a.m.
Keynote Speaker: Judith Bowman, Don’t Take the Last Donut

Sponsored in part by: MedAire, Inc. and United Technologies UTFlight

SEBA Level: All

Judith Bowman is a prominent educator, corporate speaker and renowned authority in the field of people skills, professional presence and business protocol. In this session, Bowman will showcase everyday business situations and explain how to leverage them as standalone opportunities to know How to Stand Apart™ to lead, motivate and advance in your career. Effective people skills are critical to having successful leadership skills. Bowman will speak to interpersonal communication skills, and share specific nuances advantageous to exemplary conduct that is essential in today’s highly competitive global work environment. In this fast paced world where people skills are everything, yet are quickly becoming a lost art, Bowman will help professionals craft the art and provide the balance.

Book signing sponsored by: Corporate School of Etiquette

10:30 a.m. – 11:00 a.m.
Morning Break

Sponsored by: AirCare Access® Assistance and AirCare Crews® Staffing

Vendor Display Tables Open

11:00 a.m. – 12:00 noon
Flight Attendants/Flight Technicians Security Session

Presented by: Tom Winn, Frontier MEDEX Security Services

SEBA Level: All

While some flight departments have robust security resources to draw from, others do not. This session will introduce some basics of threat identification and risk assessment and explain how they apply to flight crews in their trip planning for international and domestic flight operations. attendees will be presented with principles of security they can take back to their flight departments and apply to their current operations with the intention of including more security planning in those operations.

12:00 p.m. – 1:15 p.m.

Vendor Display Tables Open

1:15 p.m. – 2:30 p.m.
Health Kicks Panel: Fly Time Yoga and Creating a Healthier Cabin Crew

Presented by: Elaine Masters, Flytime Yoga® and Danielle Wesse, Health Coach (www.daniellewesse.com)

SEBA Level: All

  • Fly Time Yoga
    Sponsored by: Mente LLC
    It’s a daily challenge to stay flexible, pain-free and productive while standing or sitting for extended periods. Learn how to get your energy moving and ease sore muscles in this easy, interactive session of Flytime Yoga®. Award-winning author and yoga teacher Elaine Masters will lead you through small, targeted stretches and breath work to energize, lower stress and help you stay focused and productive – whether on the ground and in the air. No special clothing or experience needed.

  • Creating a Healthier Cabin Crew
    Maintaining health while meeting the demands of travel and work can be challenging. Danielle Wesse, an ATP-rated corporate pilot and certified health coach nutritionist, will deliver a presentation on how to lead cabin crewmembers in implementing healthier lifestyle choices. This session will focus on health concerns related to poor lifestyle and workplace habits, and will address common issues associated with the schedule business aviation demands.
2:30 p.m. – 3:00 p.m.
NBAA Update

Presented by: Lisa Piccione, NBAA

3:00 p.m. – 3:30 p.m.
Afternoon Break

Sponsored by: Aircare FACTS®Training

Vendor display tables will be open.

3:30 p.m. – 4:15 p.m.
SAFA/FAA Panel: How to Survive a Ramp Inspection – At Home and Abroad

Presented by: Janice Fisher, United Kingdom Civil Aviation Authority and Rebecah Huelskoetter, U.S. Federal Aviation Administration

SEBA Level: All

Representatives from the FAA and CAA explain what they are looking at, what they have seen and what they never want to see again! With the 2012 Olympic Games just around the corner, you will be prepared with a checklist of key regulatory issues you need to be aware of when flying to Europe. While cabin inspections in corporate and charter worlds are rare, this session will help ensure your aircraft cabin is in compliance with any applicable regulations, 91, 91K, 125 and 135.

4:15 p.m. – 5:30 p.m.
Will The Real Corporate Flight Attendant Please Stand Up?

Presented by: a Panel of Flight Attendants

SEBA Level: All

This panel will explore and share the differences in corporate aviation – the differences between flying for a private family under part 91, flying on a shuttle operation as Part 125 or flying as a charter operator under Part 135. By sharing the differences in our industry, Attendees will learn from each other and help everyone understand the various career options for corporate flight attendants.

6:30 p.m. – 9:00 p.m.
Friday Night Networking Event: Take Me Out to the Ballpark – We’ve Got Your Bases Covered

121 Inflight, Air Culinaire, Air Gourmet, Airware, Alison Price on Air, Ltd, ASN – Aviation Services Network, Atiki's Flight Catering, Aviation Catering Consultants, B. E. Princess, Bon Voyage Catering, Executive Cuisine, Gourmet Inflight Catering, Jetfinity, Manny’s Catering, Rudy’s Inflight Catering, Silver Lining, Skyway Catering Services, and Tastefully Yours invite all Conference Attendees to attend this special evening event in the VIP Suite at U.S.Cellular Field, home of the Chicago White Sox. Join this special event for an evening of networking, food and fun! One, two, three strikes and you are still not out! Buses will depart from the hotel lobby beginning at 7:00 p.m. Baseball and conference trivia contests will enable you to have a chance to win the 7th-Inning Stretch Prizes. Your caterers will hit this out of the Ballpark!

Saturday – June 16, 2012

8:00 a.m. – 8:30 am
Continental Breakfast

Vendor Display Tables Open

8:30 a.m. – 9:15 am
Giveaways and Scholarship Awards Presentation
9:30 a.m. – 11:30 p.m.
Minute Clinic Rotations

SEBA Level: All

  • Is This My Catering? Really?
    Presented by: Atiki’s Flight Catering
    Worst-case scenarios solved: sliced apples turning color or vegetables gone grey. Come explore some quick fixes, and learn hints to prevent disasters and easy techniques to use in a “worst catering scenario.” Identify solutions by using standard shelf staple items in your galley that can turn a mistake into a memorable dining experience.
  • Packaging That Delivers
    Presented by: Airware
    Are you in search of small cubbies and hiding places to secure your catering? What is new in general aviation packaging? What are the latest cutting-edge solutions to your packaging challenges? What is the difference between eco-friendly and sustainable? What is dual ovenable vs. microwavable? Come have your eyes opened; packaging no longer has to be boring. What is in your galley?
  • How Many Will That Serve?
    Presented by: Aviation Catering Consultants
    International travel presents challenges. Learn as you visualize the variables in portion sizes from one caterer to another. And, learn how simple, standard communication can help solve the issue of getting too little or too much.
  • Is Your Aircraft Potable Water Contaminated?
    Presented by: International Water-Guard Industries, Inc.
    Corporate aircraft are transient and travel to locations around the world where water quality may sometimes be questionable. How can you protect your aircraft from becoming contaminated? Harmful waterborne viruses and bacteria can be uploaded onto your aircraft at any location, at any given time. Is your aircraft currently contaminated? What steps must take to ensure this doesn’t happen to you. Listen and learn about aircraft water systems, cleaning and how to protect yourself, fellow flight crew and passengers as you travel the globe.
11:15 a.m. – 12:15 p.m.
Global Catering

Presented by: Alison Price, On Air, Ltd. (London); Air Culinaire (Worldwide); and Manny’s Catering (Mexico)

SEBA Level: All

This panel of entertaining experts from around the world will enlighten everyone and will provide answers to a variety of international catering questions, including: How does catering differ from one country to another? What are some common misconceptions about global catering? And, how can miscommunications be avoided?

12:15 p.m. – 1:30 p.m.

Vendor Display Tables Open (tables will close after lunch)

1:30 p.m. – 2:30 p.m.
Crew Resource Management: Leadership for Flight Attendants

Presented by: J. D. McHenry, Global Jet Services, Inc.

SEBA Level: All

This session will assist aviation personnel in developing leadership, management and interpersonal skills not normally taught in aviation operations. During the presentation, attendees will build the knowledge and skills to confidently manage themselves and others, become effective communicators, deal with conflict and become productive team members who can lead and motivate themselves and others.

2:30 p.m. – 3:00 p.m.
Afternoon Break

Sponsored by: FlightSafety International

3:00 p.m. – 5:00 p.m.
Brace for Impact!

Presented by: Jeff Skiles, First Officer, US Airways Flight 1549
Sponsored by: Universal Weather and Aviation

Presented by: Doreen Welsh, Flight Attendant, US Airways Flight 1549
Sponsored by: Dow Corning and McDonald’s Corporation

SEBA Level: All

Jeff Skiles, along with Captain Chesley “Sully” Sullenberger, was part of the two-person flight deck team on US Airways flight 1549, which was infamously deemed the “Miracle on the Hudson.” Jeff will share his personal experiences and recount the struggle of the crew, passengers and rescue personnel on that fateful day, January 15, 2009, when the Airbus A320 was disabled after being impacted by a flock of Canada geese and successfully ditched into the bone-chilling cold Hudson River.

“What would you do if you only had “90 Seconds to (make an) Impact?” This is the question Doreen asks; it’s the question she answers; and it’s the story she will share. Doreen will take the audience on the emotional journey of that fateful day in January 2009. She likes to say that had one person perished during that crash it would have been known as “the US Airways Flight 1549 crash,” not the “Miracle on the Hudson.” Because of the heroic deeds of five crewmembers, who had never met until that day, it was a miracle! She’ll share the importance and necessity of maintaining situational awareness, and engaging in team participation and ongoing training and refresher programs.

5:00 p.m. – 5:30 p.m.
Conference Giveaways

Attendees must be present to win, and only one win is permitted per person.

5:30 p.m.
Conference Summary and Wrap Up

Presented by: NBAA Flight Attendants Committee Chair Mary Ann Fash, The Boeing Company

Join this wrap up of the 2012 conference, and hear plans for the 2013 conference.

Download the 2012 Attendee Conference Brochure (PDF, 2.52 MB).

For More Information

For more information, contact NBAA’s Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.