April 21, 2011
Dear Falcon Operator,
In the past ten years, the NBAA Falcon Technical Committee has worked with Dassault Falcon to identify ways to improve the service and support they provide. During this time, open lines of communication developed, and the representatives of Falcon have been receptive to new ideas and have implemented new procedures when possible and appropriate.
Today, the Dassault Falcon Customer Service organization continues to strive to provide the best service and support in the industry, and they use many tools to achieve this. The OEM product support surveys in popular aviation publications we all receive are among these tools. The information Falcon gleans from these surveys is valuable to them in order to understand their customers’ needs, expectations, and perceptions. While we are all busy in our day-to-day duties and it seems as though these surveys are never-ending, we encourage you to take a few minutes to fill them out and have your voice be heard.
If after completing the surveys you feel their scope has not allowed you to effectively communicate your ideas, please feel free to contact a member of the Technical Committee or Falcon’s Operator Advisory Board (OAB) in order to present your ideas. You may even want to consider volunteering to serve on one of these boards.
In closing, the members of this committee would like to say “keep filling out those surveys and have your voice be heard!” The greater the number of operators that get involved, the better the service and support Dassault will be able to provide, and, in turn, we will all be able to more effectively operate our Falcons.
NBAA Dassault Falcon Jet Technical Committee
International Business Aviation Council Ltd.