PDP Course Objectives - Technical and Facilities Services

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The following objectives were adopted in March 2010.

Management issues related to aircraft, facilities and ground support equipment.

Technical and Facilities Services Objective 1 (T1)

Implement a system of standard operating procedures for ground operations in accordance with accepted industry standards and practices to ensure safety for passengers and employees.

Knowledge of:

  • T1-Ka – Safety best practices
  • T1-Kb – Applicable safety regulations
  • T1-Kc – Accident/incident tracking system
  • T1-Kd – Emergency preparedness plan
  • T1-Ke – Disaster recovery plan
  • T1-Lf – Standard auditing techniques
  • T1-Kg – Sources for aircraft-specific information
  • T1-Kh – Process used to establish an organizational facilities/maintenance function
  • T1-Ki – Food safety practices and certification requirements

Skill in:

  • T1-Sa – Communicating effectively
  • T1-Sb – Identifying the characteristics and needs of the intended audience(s)
  • T1-Sc – Implementing disaster and safety plans
  • T1-Sd – Applying techniques and resources that can make safety a paramount part of the company safety culture using risk assessment
  • T1-Se – Developing a plan for periodic internal and/or external safety audits

Technical and Facilities Services Objective 2 (T2)

Maintain aircraft and installed components in accordance with manufacturer’s specifications and pertinent regulations to provide safe, secure and efficient transportation of passengers and products.

Knowledge of:

  • T2-Ka – Applicable documents
  • T2-Kb – Standard operating procedures and practices
  • T2-Kc – General aircraft systems knowledge
  • T2-Kd – Common maintenance control procedures for inspections, repairs and prevention measures, including options for computerized maintenance programs
  • T2-Ke – Manufacturer’s specifications and practices
  • T2-Kf – Manufacturer’s product information systems and methods
  • T2-Kg – Applicable airworthiness programs
  • T2-Kh – Aviation department regulation requirements (e.g., FAR, DOT, DHS, OSHA, IRS, EEOC, FCC, EPA, ICAO – Chicago Convention, Annex 2, 6, 9, federal, state and local laws)

Skill in:

  • T2-Sa – Selection and implementation of documents, procedures and practices
  • T2-Sb – Determining the appropriate regulatory requirements
  • T2-Sc – Determining the appropriate airworthiness program

Technical and Facilities Services Objective 3 (T3)

Maintain emergency equipment in accordance with manufacturer’s specifications and pertinent regulations to ensure reliability, effective service and responsiveness in an emergency.

Knowledge of:

  • T3-Ka – Types of emergencies
  • T3-Kb – Facility emergency plans
  • T3-Kc – Characteristics and functions of general health, safety and emergency equipment and systems
  • T3-Kd – Regulations surrounding the use of emergency equipment and systems
  • T3-Ke – Available equipment and options
  • T3-Kf – Applicable documents
  • T3-Kg – Standard operating procedures and practices
  • T3-Kh – Common maintenance control procedures for inspections, repairs and prevention measures, including options for computerized maintenance programs
  • T3-Ki – Manufacturer’s specifications and practices

Skill in:

  • T3-Sa – Selecting appropriate health, safety and emergency equipment
  • T3-Sb – Implementing emergency response systems
  • T3-Sc – Procuring, tracking and maintaining emergency equipment
  • T3-Sd – Communicating emergency procedures
  • T3-Se – Developing emergency response plans
  • T3-Sf – Developing training and testing programs for emergency equipment and plans
  • T3-Sg – Documenting regulatory and inspection compliance

Technical and Facilities Services Objective 4 (T4)

Maintain cabin information systems and passenger service items in accordance with manufacturer’s specifications and pertinent regulations to ensure reliability, comfort and effective service.

Knowledge of:

  • T4-Ka – Customer characteristics, desires and needs
  • T4-Kb – Passenger service components
  • T4-Kc – Basic operational capabilities of the equipment and aircraft limitations
  • T4-Kd – Equipment and how it is used in various environments
  • T4-Ke – Options available to conduct business using the best types of communication and information systems (e.g., video conferencing, internet)
  • T4-Kf – Cabin security protocols
  • T4-Kg – Applicable documents
  • T4-Kh – Standard operating procedures and practices
  • T4-Ki – Applicable regulation requirements

Skill in:

  • T4-Sa – Identifying the characteristics and needs of the audience
  • T4-Sb – Ensuring the correct selection and implementation of documents, procedures and practices
  • T4-Sc – Working within the regulatory environment
  • T4-Sd – Communicating the limits of the aircraft and equipment
  • T4-Se – Communicating the characteristics and performance of information systems and cabin service components

Technical and Facilities Services Objective 5 (T5)

Maintain aircraft spares, supplies and other inventories by following appropriate regulations and industry practices required to provide safe, available, reliable and efficient service.

Knowledge of:

  • T5-Ka – Aircraft maintenance requirements
  • T5-Kb – Applicable documents and available resources
  • T5-Kc – Standard operating procedures and practices
  • T5-Kd – Standard inventory control procedures
  • T5-Ke – Concepts of maintenance inventory control
  • T5-Kf – Available inventory control packages, systems and tools
  • T5-Kg – Shipping, receiving, securing and storing regulations and requirements
  • T5-Kh – Manufacturer’s product information systems, specifications and practices
  • T5-Ki – Company procurement practices and financial constraints
  • T5-Kj – Sources of certified, quality essential spares

Skill in:

  • T5-Sa – Inventory control
  • T5-Sb – Fiscal management
  • T5-Sc – Negotiating prices and contracts
  • T5-Sd – Forecasting needs
  • T5-Se – Scheduling maintenance
  • T5-Sf – Maintaining secure systems
  • T5-Sg – Communicating aircraft downtime

Technical and Facilities Services Objective 6 (T6)

Apply security procedures in accordance with regulations, airport requirements and company policies to provide a secure environment for passengers, employees and assets.

Knowledge of:

  • T6-Ka – Security programs and systems to include hardware, software, policies and procedures
  • T6-Kb – Company security requirements
  • T6-Kc – Airport security requirements
  • T6-Kd – Passenger security requirements
  • T6-Ke – Operational security to include information, facilities and aircraft
  • T6-Kf – International equipment and personal security issues
  • T6-Kg – Applicable DHS, DOT, FAA, FBI and TSA regulations

Skill in:

  • T6-Sa – Analyzing security risks
  • T6-Sb – Managing risk
  • T6-Sc – Selection of security procedures
  • T6-Sd – Developing and implementing a security program
  • T6-Se – Maintaining security programs

Technical and Facilities Services Objective 7 (T7)

Contract with qualified vendors and service providers using accepted business practices to procure needed services, equipment and supplies for the department.

Knowledge of:

  • T7-Ka – Needed services, equipment and supplies
  • T7-Kb – Fair bidding practices
  • T7-Kc – Company procurement practices
  • T7-Kd – Accepted industry business practices
  • T7-Ke – Pricing levels and structures
  • T7-Kf – Selecting qualified vendors
  • T7-Kg – Contract aircraft maintenance programs
  • T7-Kh – Negotiation strategies and contract law

Skill in:

  • T7-Sa – Qualifying vendors
  • T7-Sb – Negotiating contracts
  • T7-Sc – Analyzing and drafting contracts
  • T7-Sd – Evaluating options for outsourcing maintenance, overhaul and modification functions
  • T7-Se – Developing procedures for maintaining a reputable vendor base for aviation department purchases

Technical and Facilities Services Objective 8 (T8)

Standardize operating procedures by requiring uniform practices and procedures for quality maintenance service.

Knowledge of:

  • T8-Ka – Basic principles required in an effective aviation department maintenance manual
  • T8-Kb – Management of maintenance resources
  • T8-Kc – Human factors in maintenance resources management
  • T8-Kd – Training requirements, pay standards and work environments
  • T8-Ke – Basic issues of passenger satisfaction regarding reliability, service, catering, baggage, scheduling, benchmarking and passenger profiles
  • T8-Kf – Accepted standardization techniques and operating procedures
  • T8-Kg – Regulations, standard practices and accepted procedures
  • T8-Kh – Aviation regulation requirements (e.g., FAR, DHS, DOT, OSHA, IRS, EEOC, FCC, EPA, ICAO – Chicago Convention, Annex 2, 6, 9, federal, state and local laws)

Skill in:

  • T8-Sa – Communicating standards to the aviation department
  • T8-Sb – Monitoring compliance
  • T8-Sc – Developing standard operating procedures
  • T8-Sd – Implementing standard operating procedures