NBAA 23rd Annual Schedulers & Dispatchers Conference

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Presentations

Monday Tuesday Wednesday

Monday, January 16, 2012

10:15 am – 11:45 am
An Evolved Emergency Response Plan: Integration of Head and Heart

Room 4

SEBA Levels All: General

Presented by: Dr. Carolyn V. Coarsey, PhD, Aviem International/Family Assistance Foundation and Jeff Morgan, Aviem International/Family Assistance Foundation

Effective emergency response planning requires integration of head and heart. Previous accident responses reveal that the human element of the response may represent 90% of the resources required, while 10% was dedicated to technical, investigative and safety issues. With the evolution of emergency planning in aviation, many can identify the critical tasks necessary in an emergency response. What is often missing is the necessary skill set required to effectively carry out those tasks. This Session will look at the research behind the most effective approach to helping people following an accident and how this approach is integrated with other critical components of an effective emergency response plan including activation, notification, operations, logistics and technical activities. The Session will include examples on the importance of "how" to carry out important tasks, as well as confirming those tasks that are important to a successful response.

An Evolved Emergency Response Plan (1.63 MB)

10:15 am – 11:45 am
Beginning Scheduling 135

Room 5

SEBA Level 1: Beginner

Presented by: Kathy Larsen, Atlantic Aviation, PDX; Case May, Saturn Aviation; and Michaelle Olson, Global Aviation, Inc.

Do you know the differences between Scheduling under Part 135 and Scheduling under Part 91? This Session will discuss your 135 Operations Manual, resource management regarding your aircraft and crew, customer service while still using an airport that fits the 135 requirements and working with the FAA and TSA. Other topics to be covered include the differences regarding crew currency, limitations, tracking and reporting; the differences for international travel under Part 135; and billing do's and don'ts for 135.

Beginning Scheduling 135 (0.41 MB)

10:15 am – 11:45 am
Beginning Scheduling 91

Room 3

SEBA Level 1: Beginner

Presented by: Janet Dillard, Lowe's and Sarah Foster, Eastman Chemical Company

Are you a new Part 91 scheduler or interested in learning about scheduling for a Part 91 operation? Topics addressed in this Session include: basic scheduling concepts and terminology, trip planning from beginning to end, and how to maximize the benefits of your scheduling software. Finally, learn about the many resources available, including regional groups, scholarship opportunities, Conferences, Scheduler's Professional Development Programs (SPDP) and more.

Beginning Scheduling 91 (1.94 MB)

10:15 am – 11:45 am
In-House Trip Planning

Room 2

SEBA Level 4: Advanced

Presented by: Paul Giansiracusa, GX Aviation and Mike Melozzi, FirstFlight

In the ever-evolving technical world in which we live, more flight departments are taking their international trip planning in house. This Session will examine the variety of details that need to be discussed within a department before making the ultimate decision to move forward and handle your own international trips. From operational control and cost savings to job security, learn about the benefits and obstacles for transitioning the workload to in house.

In-House Trip Planning (0.35 MB)

1:15 pm – 2:30 pm
Understanding the Value of Standard Operating Procedures (SOPs) within the Scheduling/Dispatching Function

Room 4

SEBA Levels 2 – 3: Intermediate

Presented by: Mark Arpino, MassMutual Financial Group; Lucille Fisher, Quality Resources, LLC; and Patrick Tschudi, Pentastar Aviation

Are your Company's standard operating procedures (SOPs) listed in your Flight Ops Manual? Could common sense SOPs improve your customer service, Safety Management System and overall passenger satisfaction? Learn how SOPs affect the ability of your department to obtain International Standard for Business Aircraft Operations (IS-BAO) registration. Join our panel of seasoned professionals for an interactive discussion, and gain the necessary tools for implementing or improving your scheduling SOPs.

Understanding the Value of Standard Operating Procedures (SOPs) within the Scheduling/Dispatching Function (0.81 MB)

1:15 pm – 2:30 pm
Making Intelligent Decisions When Faced with an International Crisis

Room 3

SEBA Levels 2 – 3: Intermediate

Presented by: Charlie LeBlanc, Medex Global Solutions, and Tom Winn, Medex Global Solutions

When putting together your international flight itinerary, do you include security as part of your checklist? The global environment in which we live today requires us to be aware and alert to the political and cultural situations outside our U.S. borders. Not only do we need to be aware of political, economic and crime trends in the country we may be traveling to, but we also need to have a contingency plan in place in the event an emergency departure is required. Where do you start? Who do you contact? And what needs to be included in this plan? How do you make sure your passengers, crew, and aircraft are safe and secure? This Session will provide answers to these questions and provide guidance on the basics needed to put your plans together.

Making Intelligent Decisions When Faced with an International Crisis (1.76 MB)

1:15 pm – 2:30 pm
Transitioning from Managing Self to Managing Others

Room 2

SEBA Level 4: Advanced

Presented by: Dorette Kerr, Deere & Company - John Deere Global Aviation Services and Kathy Marchetta, Qualcomm Incorporated

What does becoming a supervisor/manager involve? What skills are needed to be a good one, and what will others expect of you? These are all questions for anyone who is about to become responsible for managing others, or who has recently been promoted. Moving into your first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging one. It takes most people out of areas in which they have been comfortable and successful, and moves them into more unfamiliar territories. Attend this Session to learn the principles of entry-level management and to ensure success in your new position.

Transitioning from Managing Self to Managing Others (0.56 MB)

3:30 pm – 5:30 pm
Mini International Operator's Conference – Part 1: The Americas

Room 3

SEBA Level 1: Beginner

Presented by: Jeff Daniels, Motta International and Phil Linebaugh, International Trip Planning Services LLC

Join a panel of industry professionals, who frequently travel within the Americas from Canada all the way to the tip of South America, at Part 1 of this four-part mini International Operators Conference. We will discuss the latest updates regarding South Border Entry, US Customs and Canadian Passenger Accelerated Service System (CANPASS). Our panel will go over the layouts and operations behind the scenes at the busiest airports within these regions. Attendees will be given the opportunity to request additional information to be addressed during the Session. Our panel will answer as many questions as possible. (Part 2, which covers Africa and the Middle East, will be presented January 17 from 9:00 am – 10:15 am. Part 3, covering Asia and India, will be presented on January 17 from 3:30 pm – 5:00 pm. Part 4, which covers Europe and Russia, will be presented January 18 from 9:00 am – 10:15 am.) At the end of this Session, Attendees will have the tools needed to plan their next trips to this region.

Mini International Operator’s Conference - Part 1: The Americas (2.55 MB)

3:30 pm – 5:30 pm
Plan of Action

Room 4

SEBA Levels All: General

Presented by: Robin Eissler, Sky Hope Network and Marianne Stevenson, Aerobridge

Is your flight department ready if disaster strikes? Are you interested in learning about ways you can help if there's a disaster somewhere else in the world? Listen to our panel of experts to learn how to prepare a plan for your flight department and how you can help those in need when you haven't been affected.

Plan of Action (0.46 MB)

3:30 pm – 5:30 pm
Financial Reporting – What Is Your Responsibility?

Room 2

SEBA Level 4: Advanced

Presented by: Tina Kettle, United Technologies Corporation and Doug Stewart, AircraftLogs

Many flight departments rely on their aviation support personnel (scheduler/dispatcher, bookkeeper, finance manager, etc) to assist their tax professionals with development of the dreaded tax reports. Your role and participation as an aviation support person will be crucial to the successful development of your tax professional's reporting requirement. Attend this Session to learn about the critical components within the record-keeping function, as well as the data points your tax professional might need from your flight department.

Financial Reporting - What Is Your Responsibility? (0.98 MB)

Tuesday, January 17, 2012

9:00 am – 10:15 am
Taking Safety Management Systems and Risk Assessment to the Next Level

Room 4

SEBA Level All: General

Presented by: Mark Antunes, MGM; Gary Cooke, CVS/Caremark; and Kent Jackson, Jackson & Wade, LLC

A Safety Management System (SMS) can help create a just culture, while enhancing safety awareness and adding value to your flight department. If you have an established SMS, where does the information go? Do you extract data to improve your operation? How do you identify and measure how well you are managing your risk? What are operators doing to promote safety management in their operations? This Session will provide answers and guidance from peers who have proactively established an SMS, as well as risk assessment tools for mitigating risk and establishing best practices and safety assurance.

Taking Safety Management Systems and Risk Assessment to the Next Level (4.02 MB)

9:00 am – 10:15 am
Mini International Operators Conference Part 2: Africa & Middle East

Room 3

SEBA Levels 2 – 3: Intermediate

Presented by: Wynand Meyer, Jeppesen and others to be announced

This Session will give you the opportunity to discuss past and future trips to Africa and the Middle East with a panel of industry experts who travel to these regions regularly. We will review the details of your next trip – from route of flight, to fuel stops and weather concerns during each season. We will also look at some of the busiest airports in this region and provide hints on how best to schedule trips to these areas. Attendees will be given the opportunity to request additional information to be addressed during the Session. Our panel will answer as many questions as possible. (Part 3, covering Asia and India, will be presented on January 17 from 3:30 pm – 5:00 pm. Part 4, which covers Europe and Russia, will be presented January 18 from 9:00 am – 10:15 am.) At the end of this Session, Attendees will have the tools needed to plan their next trips to these regions.

Mini International Operators Conference Part 2: Africa & Middle East (6.81 MB)

9:00 am – 10:15 am
SIFL and Non-Business Use Tax Rules: Turning the Gray to Black and White

Room 2

SEBA Level 4: Advanced

Presented by: Gerald Grady, CSX Corporation; Mike Nichols, NBAA; and George P. Rice, CPA

This Session will cover the Internal Revenue Service's (IRS) Standard Industry Fare Level (SIFL) calculation and the differences between business, personal and personal entertainment use of aircraft. The Session also will offer ways to deal with the inevitable mixed-use flights. Practical examples and real-life scenarios will be presented. Speakers will discuss how to prepare for and deal with tax audits and their aftermath, particularly in regards to employees who use company aircraft.

SIFL and Non-Business Use Tax Rules (0.83 MB)

NBAA Personal Use of Business Aircraft Handbook (0.68 MB)

1:00 pm – 2:30 pm
Staying Connected with Social Media

Room 5

SEBA Levels All: General

Presented by: Dion Glenn, F & L Aviation; Ryan Keough, Cutter Aviation; and Jason Wolf, NBAA

Learn to use Social Media tools to enrich your Scheduling and Dispatching skills. Hear success stories from your colleagues, and hear how they use AirMail, LinkedIn, and other online networks as part of their scheduling function. Find ways to connect with Conference Attendees and share tips you found useful. You will also learn how to find work by reaching out to those connected in the industry. Start connecting with your fellow S&D professionals by attending this Session.

Staying Connected with Social Media (0.34 MB)

1:00 pm – 2:30 pm
Major Event Planning Best Practices

Room 3

SEBA Levels 2-3: Intermediate

Presented by: Brian Batty, NetJets; Scott Harrold, Landmark Aviation YVR; and Cade Schalla, World Fuel Services, Inc.

This is the WYNTK ("What You Need to Know") Session for major, high-volume events. Learn what to do when your customer decides at the last minute to attend a major event, like the 2012 Olympics. This Session will include an overview of planning these types of challenging operations when a high volume of air traffic is expected – from the FBO to actual trip planning. Industry professionals and peers will share their insights and keys to planning help ensure successful trips.

Major Event Planning Best Practices (7.57 MB)

1:00 pm – 2:30 pm
Creating a Healthier Flight Department

Room 2

SEBA Levels All: General

Presented by: Danielle Wesse, CHC, ATP, LE, Naturale Nutrition LLC

In a culture that glorifies long hours at the office and eating on the go, it is more important than ever to be aware of the health risks involved in such lifestyle choices and how to integrate healthy changes at home and at the office. This Session will focus on health concerns related to poor lifestyle and workplace habits, and will address common workplace issues such as how stress affects weight and the importance of exercise. Attendees will learn about mindful eating and eating for energy, which foods will best relieve ailing symptoms, and what unhealthy behaviors in flight departments may be leading to low energy and productivity. Attendees will come away with recommendations on how to implement healthier practices for their flight departments.

Creating a Healthier Flight Department - Presentation Slides (3.46 MB)

Creating a Healthier Flight Department - Handouts (0.07 MB)

3:30 pm – 5:00 pm
When to Charter Helicopters

Room 2

SEBA Levels All: General

Presented by: Mark Arpino, Mass Mutual & Stan Rose, Helicopter Association International

No matter where you travel around the world, most major cities are more accessible via helicopter than flying into a busy airport closest to downtown and then driving to your destination. This Session will help Attendees navigate through standard helicopter planning, as well as the decision on when to charter a helicopter for your passengers. Our panel of experienced rotary aircraft planners and pilots will also discuss the differences between an FBO and a heliport, and the challenges, such as adverse weather, that can change flight plans in a moment's notice.

When to Charter Helicopters (2.07 MB)

3:30 pm – 5:00 pm
Mini International Operators Conference Part 3: Asia & India

Room 3

SEBA Levels 2 – 3: Intermediate

Presented by: Cade Schalla, Baseops International and Stephen Tafel, Corporate Flight Department

If your next trip requires international travel, the detailed regional overviews offered in this Session will be valuable to you. Packed with useful, specific information about operating overseas, Mini IOC – Part 3 will cover Asia and India. Attendees will get first-hand knowledge on travel to Asia and India. (Part 4, which covers Europe and Russia, will be presented January 18 from 9:00 am – 10:15 am.) At the end of this Session, Attendees will have the tools needed to plan their next trips to these regions.

Mini International Operators Conference Part 3: Asia & India (1.74 MB)

3:30 pm – 5:00 pm
IS-BAO and What It Means for My Flight Department

Room 4

SEBA Level 4: Advanced

Presented by: Jim Cannon, IBAC and Jeffrey M. Daniels, Motta International/AM Aircraft Holdings S.A.

IS-BAO (International Standard for Business Aircraft Operations), developed by the International Business Aviation Council (IBAC) and its member associations, is a code of best practices designed to help flight departments worldwide implement an effective Safety Management System (SMS). Is your flight department considering obtaining an IS-BAO Registration? Is this process right for your department? How do you get started, and what are the steps involved to gain IS-BAO registration? Who do you contact to perform the audit? Join us to find out answers to these questions and many more. Also, hear a flight department's perspective of the IS-BAO audit certification process.

IS-BAO and What It Means for My Flight Department (3.15 MB)

Wednesday, January 18, 2012

8:45 am – 10:15 am
FBO/Scheduler Communication

Room 5

SEBA Level 1: Beginner

Presented by: Mariejosee Bigras, Skyservice Business Aviation Inc.; Jim Davis, Pentastar Aviation, VanNuys; and Henry "Duke" LeDuc, Texas Instruments

Communication is the act of conveying meaningful information. How do you put together a seamless trip for passengers and crew from beginning to end? As a scheduler, what communication do you expect from the FBO you select? What information can be shared with the FBO that will help them serve your passengers and crews to the best of their abilities? Join this interactive Session to learn best practices from two seasoned schedulers in the corporate aviation community, including one from a Canadian corporation. Also on the panel will be a spokesperson sharing insightful information from the FBO perspective. Sharing tips of the trade and personal experiences will add value to this Session.

FBO/Scheduler Communication (0.35 MB)

8:45 am – 10:15 am
Mini International Operators Conference Part 4: Europe & Russia

Room 3

SEBA Levels 2 – 4: Intermediate

Presented by: Sean Lee, Hewlett-Packard Co.; Philippe Rouin, G.ops; and Larry Williams, Universal Weather & Aviation, Inc.

A panel of industry professionals who frequently coordinate flights and travel to Europe and Russia will review the layouts and operations at the busiest airports within these regions. The experts will devote much of the Session to answering questions, so Attendees can take their next trips armed with the most current data.

Mini International Operators Conference Part 4: Europe & Russia (3.34 MB)

8:45 am – 10:15 am
Identifying and Communicating Weather Risks

Room 4

SEBA Level 4: Advanced

Presented by: John Hampton, The Procter & Gamble Company and Roy Strasser, Weather Services International (WSI)

Learn how to identify portions of upcoming flights that may contain weather-related hazards. This Session will explore available tools for schedulers/dispatchers and provide an understanding of how best to be prepared to anticipate, and therefore communicate to passengers. Areas to be covered include: en-route weather, surface weather, weather products and communicating with passengers.

Identifying and Communicating Weather Risks (11.63 MB)

8:45 am – 10:15 am
NBAA GA Desk New York City Airspace Review

Room 2

SEBA Level 4: Advanced

Presented by: Ralph Tamburro, Traffic Manager New York TRACON; Dean Snell, NBAA GA Desk; and Ernie Stellings, NBAA GA Desk

This session will include a review and discussion of the New York City airspace hosted by the NBAA GA Desk and New York ATC facilities traffic management staff. Review will include details on the October implementation of the 2A New York/Philadelphia Redesign, the TRC (Tactical Route Coordinator) position at New York TRACON, traffic flow constraints during SWAP (Severe Weather Avoidance Plan) and how the numerous New York City airports interact with each other.

NBAA GA Desk New York Airspace Review (8.00 MB)

10:30 am – 11:45 am
E-mail Overload!

Room 5

SEBA Levels All: General

Presented by: Megan Barnes, Paragon Aviation Group

Attendees will learn how to tame their Outlook e-mail accounts with proven strategies for keeping their inboxes efficient and under control by building and administering a personal "e-mail infrastructure," and getting their e-mail accounts back under control, rather than feeling they are on top of them! Schedulers will be able to apply these applicable tools, strategies and skills to better managing time, technology and information overload immediately.

E-mail Overload! (0.34 MB)

Email Overload! Handout (0.11 MB)

10:30 am – 11:45 am
Aircraft Performance & Flight Deck Basics

Room 4

SEBA Level 1, Beginner

Presented by: Jeffrey M. Daniels, CAM, Motta International

Flight schedulers often wonder why the answer is sometimes "Yes," and sometimes "No," when you ask if you can use a particular airport. How can something sometimes be safe, and sometimes not safe, at the same airport? Aircraft performance issues, in conjunction with weather variables, can make or break trips. Knowing an aircraft's capabilities and the variables that affect its performance can help a scheduler anticipate scheduling issues before they actually become problems. Attendees will learn about these variables, get a basic understanding of the pilots' world on the flight deck and the instruments they use to make safety of flight decisions.

Aircraft Performance & Flight Deck Basics (1.06 MB)

10:30 am – 11:45 am
Don't Just Flight Plan, Fuel Plan

Room 3

SEBA Levels 2 – 3: Intermediate

Presented by: Greg Cox, UVAir; Don Fortner, Colt International; and Russ Standefer, Avfuel

This panel discussion will review the keys to fuel buying efficiency and reducing operating costs by sharing the latest fuel planning tools, information and resources. Industry experts will provide step-by-step guidance that will help flight departments minimize fuel tax burdens, optimize consumption and efficiently shop for value. Attendees will leave this Session with a better understanding of how to develop fuel tax planning solutions for both Part 91 and 135 operators, the impact that both optimized flight plans and fuel plans can have on consumption, and how to leverage available industry resources into reduced fuel costs.

Don’t Just Flight Plan, Fuel Plan (2.31 MB)

10:30 am – 11:45 am
Scheduling the Scheduler

Room 2

SEBA 4, Advanced

Presented by: Casey Pelletiere, Qualcomm, Inc.; Kellie Rittenhouse, Hangar Aviation Management LLC; and George Kythreotis, Jet Aviation Holdings

Duty limits, crew rest and crew scheduling are daily concerns. But, how do you schedule the scheduler or dispatcher? What are best practices and out-of-the box ideas using the many tools and technologies available to ensure schedulers and dispatchers meet operational needs, while attaining a healthy work/life balance? Panelists will discuss operations and perspectives from the many positions within a flight department. Also, the panel will examine one-person and multi-person, 24/7 operations with on-call, operational and human resource concerns and advanced planning initiatives to ensure quality employee satisfaction, retention and a positive work environment.

Scheduling the Scheduler (0.42 MB)

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