NBAA 22nd Annual Schedulers & Dispatchers Conference

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Conference Agenda

This tenative agenda is provided to present an overview of the expected schedule. A more complete agenda, with Education Session descriptions and speaker listings, will be posted in late 2010. Exhibitors are welcome to attend all breakout sessions.

Monday Tuesday Wednesday Thursday Friday

Monday, February 7, 2011

(Pre-Conference Events)
The two-day Dispatch Recurrent Training course will be held at the Savannah Marriott Riverfront, 100 General McIntosh Boulevard. There is an additional fee for this course, which includes continental breakfast, breaks, lunch and handout materials.

7:30 am – 8:00 am
Continental Breakfast & Registration for SPDP Courses
8:00 am – 5:00 pm
Dispatch Recurrent Training Course (Day One)
Presented by Jeppesen

This two-day classroom-based course is designed for those business aviation professionals who currently have a dispatcher's license and wish to update it with the latest information on the duties and responsibilities of an aircraft dispatcher. It is also open to advanced-level schedulers (SEBA Levels 3 and 4) considering a dispatch license. This course will cover topics related to Federal Aviation Regulations, meteorology, navigation, aircraft performance, airspace operations and situational awareness. It will include flight-planning procedures and a sample situation involving the duties and responsibilities of a typical business aviation dispatcher. (Course continues on February 8.)
12:00 noon – 5:00 pm
NATA FBO Leadership Conference (two-day event requires separate registration fee)

Tuesday, February 8, 2011

(Pre-Conference Event)
All Schedulers Professional Development Program (SPDP) courses will be held at the Savannah Marriott Riverfront, 100 General McIntosh Boulevard. There is an additional fee for each SPDP course, which includes continental breakfast, breaks, lunch and handout materials. All other Tuesday events will be held at the Savannah International Trade and Convention Center.
7:30 am – 8:00 am
Continental Breakfast & Registration for SPDP Courses
8:00 am – 5:00 pm
Dispatch Recurrent Training (Day Two)
Presented by Jeppesen
8:00 am – 5:00 pm
Basic Aircraft Scheduling and Customer Service for Corporate Aircraft Schedulers and Dispatchers
(Meets SPDP Objectives FO1 and PM2)
Presented by Universal Weather & Aviation

This one-day course will identify and explain the issues to be considered when scheduling and dispatching business aircraft in a customer service-oriented flight operation. The seminar will cover topics such as itinerary planning, crew scheduling, customer service, basic concepts of aircraft performance and limitations, flight following, regulations, supplemental aircraft arrangements and the effects of weather on flight operations. The attendees and instructor will work with trips from the initial planning phase through the operational and post-flight phase. The trips will be designed to illustrate and place in context the customer service and operational issues that must be considered for the successful completion of any trip. The course will emphasize the importance of communicating trip requirements, arrangements and progress to all concerned parties.

Aviation Security
(Meets Objectives SPDP and PDP Objectives BM5 and T6)
Presented by Embry-Riddle Aeronautical University

This course is designed for those who intend to apply rigorous security procedures in accordance with regulations, airport requirements and company policies in order to provide a secure environment for passengers, employees and assets. The concepts presented also include knowledge and skill areas needed to implement procedures using established company policies in order to safeguard information and physical assets of the company.

Strategic Leadership: How to Inspire, Influence and Achieve Results
(Meets SPDP and PDP Objective L3)
Presented by Summit Solutions

This course is designed to improve the leadership skills and performance of business aviation department managers who find themselves being a role model, empowering personnel, building effective teams, promoting the exchange of information and making sound decisions in order to achieve flight department goals and promote company objectives.
8:00 am – 2:00 pm
7th Annual Schedulers & Dispatchers Golf Tournament
Westin Savannah Harbor Golf Resort & Spa

Join your industry peers for a relaxing outing at the Westin Savannah Harbor Golf Resort & Spa. The cost of $95 per player includes greens fees, cart fees and range balls. Continental breakfast is at 7:00 a.m. and an awards luncheon follows the outing.
4:00 pm – 4:45 pm
Ambassador Meeting
Chatham Ballroom

Vendor Meeting
Olgelthorpe Auditorium
5:00 pm – 6:00 pm
First-Time Attendee Meeting
Chatham Ballroom
6:00 pm – 7:00 pm
New! Scholarship Awards and SPDP Recognition Ceremony
Chatham Ballroom
Presented by NBAA Schedulers & Dispatchers Scholarship and Educational Development Subcommittees

Join us as we honor the 2011 S&D scholarship recipients and those who have completed the Schedulers Professional Development Program. Take this opportunity to learn more about NBAA's professional development opportunities and to network with this year's honorees and sponsors.

Wednesday, February 9, 2011

All events will be held at the Savannah International Trade and Convention Center.

7:30 am – 5:00 pm
Registration
7:30 am – 8:00 am
Continental Breakfast
Chatham Ballroom
8:00 am – 10:00 am
Opening General Session
Chatham Ballroom
Guest Speaker: Ed Bolen, NBAA President and CEO
Keynote Speaker: Susan O'Malley, Former President of Washington Sports and Entertainment
Welcome by NBAA Schedulers & Dispatchers Committee Chairman Darren Hall, Fargo Jet Center

As the first female president of a professional sports franchise, Susan O'Malley is a pioneer in two fields: sports and business. Through her experience, she knows what it takes to be a leader in a tough business environment and how to recreate an organization from the ground up. Once an intern with the Washington Capitals and Bullets – now the Wizards – O'Malley joined the organization full-time in 1986 as director of advertising. Since that time, her groundbreaking business ideas and proactive approach to customer service brought her, and Washington Sports and Entertainment, to the top of the sports business world. O'Malley speaks about leadership and thriving in a tough business world, calling on anecdotes and lessons learned as a pioneering woman in business.
10:00 am – 5:30 pm
Exhibit Hall Open
10:00 am – 11:45 am
Break in Exhibit Hall
11:45 am – 1:15 pm
Lunch
Chatham Ballroom
 
1:15 pm – 2:30 pm
Breakout Sessions

Benchmarking for the Seasoned Scheduler/Dispatcher

Room 104
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level 3–4: Advanced)
Moderated by the NBAA Schedulers & Dispatchers Committee and Advisory Council

As an advanced scheduler/dispatcher, you are valued for staying informed on some of the hottest and ongoing topics in the aviation industry. Your job is to keep moving forward and prepare your department for appropriate areas of concern and growth. This roundtable session is for the advanced scheduler/dispatcher. Come share and learn with your peers on the following topics: IS-BAO and safety management systems, emergency response planning, SIFL/personal use, family assistance and eAPIS/Customs.

Developing a Checklist to Guarantee a Successful International Trip
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations, Safety & Risk Management; SEBA Level 2–3: Intermediate)
Presented by David Small, Cox Enterprises, and Phil Linebaugh, International Trip Planning Services

Are you planning your first international trip, or has the planning process for overseas missions become an old habit? Either way, you need to be more prepared than ever before in today's complex international environment. Where do you start? How do you determine if you have covered all your bases? From trip inception to the aircraft landing at home base, every stage of an international mission poses unique challenges that need to be overcome to ensure a positive experience for your passengers. This session will provide a foundation for developing a checklist to help you and your department conduct successful international trips.

Part 91 Scheduling for Beginners
Room Room 102/103
(NBAA Educational Track: Aircraft & Flight Operations; Career & Leadership Development; SEBA Level 1–2: Novice)
Presented by Robyn Carpenter, Professional Flight Management, Inc., Rhonda Wolfe, Humana, and Amber Finchum, State Farm Insurance.

Are you a new Part 91 scheduler or interested in beginning a new career as a scheduler? Join our interactive session on scheduling in a Part 91 flight operation. Our panel of veteran schedulers will share their expertise on what strategies have worked best for them, as well as which practices to avoid. Topics will include basic scheduling concepts and terminology, trip planning from start to finish, and how to get the most out of your scheduling software.

Part 135 Scheduling for Beginners
Room Room 102/103
(NBAA Educational Track: Aircraft & Flight Operations; Career & Leadership Development; SEBA Level 1–2: Novice)
Presented by Fareed Ramjohn, Gama Aviation

Are you new to the world of Part 135 scheduling and have had little or no formal training? Industry veterans will teach you the basic scheduling concepts and terminology specific to Part 135 operations. Navigate through the trip-planning process, from preflight to post-flight, and get tips on how to get the most out of your scheduling software. You'll also be introduced to crew scheduling and maintenance issues, in addition to being provided with valuable resources to help you make every trip a success.
 
2:30 pm – 3:30 pm
Ice Cream and Networking Social in the Exhibit Hall
3:30 pm – 5:30 pm
Breakout Sessions

Coaching Your Flight Department to Victory

Room 104
(NBAA Educational Track: Career & Leadership Development; SEBA Level 3–4: Advanced)
Presented by Shari Frisinger, Cornerstone Strategies, LLC

Leaders have many opportunities to improve their departments through the way they tackle challenges. The first step is to identify opportunities for team members to improve their knowledge or capabilities. The next step is to empower team members to take on additional responsibilities that positively add to the department's value. This session will provide leaders with tips that will help them deal with uncomfortable situations with poise, and reinforce desirable behaviors and minimize disruptive activities among team members. This session also will help leaders recognize how their internal and external responses to challenges have a direct effect on others.

Mini-IOC Part 1: Americas
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level 2–4: Intermediate)
Presented by Jeppesen and Universal Weather and Aviation, Inc.

A panel of industry professionals who frequently travel within the Americas – from Canada to the tip of South America – will share their experience, providing the latest information regarding South Border entry, U.S. Customs and CANPASS. Modeled after NBAA's International Operators Conference (IOC), the panel also will examine the layouts and operations behind the scenes at the busiest airports within these regions and how they directly affect your operation. The experts will devote much of the session's time to answering questions, so your flight department can take its next trip armed with the most current data.

Vetting Your Vendors and Service Providers
Room 102/103
(NBAA Educational Track: Aircraft & Flight Operations, Safety & Risk Management; SEBA Level 1–3: Novice)
Presented by Charlie LeBlanc, ASI Group, David Joy, MassMutual Financial Group, and Amy Roy, IMS Health

You probably have instituted information risk-management safeguards within your flight operation, but have you secured the private information you provide to outside vendors and service providers? Are you confident you'll receive services as promised, when you need them? Are you getting good value and performance from your vendors? A panel of speakers will discuss how to establish an effective vetting process for selecting new vendors and service providers, along with how to institute an annual review process for existing providers. You will learn how to effectively manage both domestic and international service providers in order to avoid the costs associated with the mishandling of your information. You also will hear horror stories about companies that operated without the necessary vendor safeguards. Future trends in vendor management will close out the session.

Business Aviation Hot Topics
Room 105/106
(NBAA Educational Track: Aircraft & Flight Operations; Industry Update; SEBA Level All: General)
Presented by NBAA

NBAA staff members will discuss current industry issues affecting business aviation, highlight some of the Association's advocacy work with the regulators and legislators, and provide insight on how operators can best to prepare for coming economic and regulatory issues. Updates on the TSA's Large Aircraft Security Program (LASP) and other timely issues will be provided.

Thursday, February 10, 2011

All events will be held at the Savannah International Trade and Convention Center.

8:00 am – 7:00 pm
Registration
8:00 am – 8:30 am
Continental Breakfast in Meeting Area
8:00 am – 7:30 pm
Exhibit Hall Open
8:30 am – 9:45 am
Breakout Sessions

Managing Change in Turbulent Times

Room 104
(NBAA Educational Track: Career & Leadership Development; SEBA Level 3–4: Advanced)
Presented by Dr. Mario Martinez, Service Elements International

Today more than ever, leaders need to manage the perceptions and reactions of aviation team members when change occurs. Likewise, employees must learn how to navigate change. This session will explore a simple method for managing change, both on an individual and organizational level. It will bring to light the value of focusing on the reason for the change and not the change itself; and it will help participants determine whether they are resisting change or embracing it.

Mini-IOC Part 2: Africa, Middle East and India
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level 2–4: Intermediate)
Presented by Colt International

A panel of industry professionals who frequently travel to Africa, the Middle East and India will review the layouts and operations behind the scenes at the busiest airports within these regions and explain how they could directly affect your operation. The experts will devote much of the session's time to answering questions, so your flight department can take its next trip armed with the most current data.

Crew Scheduling and Fatigue Management
Room 100/101
(NBAA Educational Track: Safety & Risk Management; Aircraft & Flight Operations; SEBA Level 2–3: Intermediate)
Presented by Dr. Quay C. Snyder, Virtual Flight Surgeons, Inc. and Carl MarGraf, The Procter & Gamble Co.

Fatigue is a very real and under-recognized factor in human performance and safety. Business aviation operational demands require 24/7 activities. Sleep deprivation, circadian disruptions and extended duty periods continue to challenge the alertness and performance levels of both short-haul and long-haul pilots and crews. Learn from operator examples and gain valuable information so you can discuss and apply fatiguefighting measures within your own operation. Areas to be discussed include human error, organizational safety culture elements, stress considerations, risk management strategies, managing fatigue, crew duty considerations and implementation of flight crew duty recommendations.

Are You Prepared for an Emergency?
Room 105/106
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level All: General)
Presented by Don Chupp, Fireside Partners, LLC

Recent events have thrust the issues of emergency preparedness and corporate responsibility into the limelight. This session will examine the essentials of emergency response planning (ERP) in the business aviation environment. Post-accident procedures, mid-air emergencies and recent case studies will be examined. An important aspect of ERP is educating passengers on aviation procedures, safety and security. This session will offer tips to help your department create a passenger communications program and forge stronger relationships with your customers.
9:45 am – 10:15 am
Break in Exhibit Hall
10:15 am – 11:30 am
Breakout Sessions

Developing an Effective Compliance Culture?
Room 104
(NBAA Educational Track: Career & Leadership Development; SEBA Level 3–4: Advanced)
Presented by Bobby Butler, Universal Weather and Aviation, Inc.

There's more to international compliance than just being up to speed on FAA or CBP regulations. An effective international compliance program can help you avoid catastrophes when operating overseas, where business practices can challenge even the most sophisticated company. Is your flight department at risk of violating the Foreign Corrupt Practices Act (FCPA) or other government anti-bribery and corruption legislation? With FCPA enforcement efforts increasing, companies that do business around the world must establish and implement comprehensive FCPA compliance programs. Learn how to establish such a program and develop a culture that encourages and demands ethical conduct at all levels.

The Benefits of Standard Operating Procedures for the Scheduling Function
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations, Safety & Risk Management; SEBA Level 2–3: Intermediate)
Presented by Andy Mawdsley, Pentastar Aviation, and Lucille Fisher, Quality Resources, LLC

Does your department have standard operating procedures (SOPs) for scheduling and dispatching? Would SOPs be the same for a single-aircraft flight operation, a multi-aircraft department and a charter operator? Would SOPs improve your customer service and passenger satisfaction? How do SOPs affect the ability of your department to obtain IS-BAO certification? Join our panel of experienced professionals for an interactive discussion about the similarities, differences and benefits of SOPs and how you can apply them to your flight department.

Aviation Meteorology and the Computer Flight Plan
Room 102/103
(NBAA Educational Track: Aircraft & Flight Operations, Safety & Risk Management; SEBA Level 2–3: Intermediate)
Presented by Michael Wittman, AvPlan Trip Support

Learn meteorological basics and how to proactively plan to deal with adverse weather so it has a minimal effect on your flight department's missions. Identify problematic weather conditions and learn the best ways to deal effectively with them. Identify the many weather resources available to help eliminate surprises, and discover the pitfalls to avoid when filing computer flight plans so that your flight crews have can obtain a flyable flight plan every time.

Hectic Management
Room 105/106
(NBAA Educational Track: Career & Leadership Development; SEBA Level All: General)
Presented by Jodie Brown, Summit Solutions

In today's economy, flight departments are being asked to do more with less. Many departments have made personnel cuts, creating a hectic daily workload. Implementing effective time-management practices is crucial to the success of leaner flight departments. Learn ways to work efficiently, systematically reduce stress and remain cordial with clients. Hectic management is both an art and a science. Since schedulers have multiple responsibilities and roles, it is important that they prioritize scheduling functions to ensure high customer service, while maintaining their composure.

11:30 am – 1:00 pm
Lunch
Chatham Ballroom
1:00 pm – 2:30 pm
Breakout Sessions

Federal Excise Tax Update: What's New With Brokers, EMS and FAA Reauthorization?
Room 104
(NBAA Educational Track: Aviation Management & Aircraft Ownership; SEBA Level 3–4: Advanced)
Presented by Glenn Hediger, Aviation Financial Consulting, LLC

This session will review all aspects of air transportation taxes, including emergency medical service taxes for managed aircraft, rules regarding domestic and rural airports, as well as international rules and tax rates and the differences between IRS and FAA/DOT regulations. The definition of a "broker" will be examined, and the relationships in a brokered transaction will be explained using actual broker trip tax examples. Tax collection and reporting practices for EMS operators will be covered, and the latest information on how FAA reauthorization legislation may affect federal excise taxes, fuel taxes and levies on fractional operators will be discussed.

Mini-IOC Part 3: Europe and Russia
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level 2–4: Intermediate)
Presented by Baseops International

A panel of industry professionals who frequently travel to Europe and Russia will review the layouts and operations behind the scenes at the busiest airports within these regions and explain how they could directly affect your operation. The experts will devote much of the session's time to answering questions, so your flight department can take its next trip armed with the most current data.

Building Educational Equity
Room 102/103
(NBAA Educational Track: Career & Leadership Development; SEBA Level 1–2: Novice)
Presented by Kellie Rittenhouse, Pentastar Aviation, and NBAA Professional Development Program Representatives

The aviation industry has recently survived a couple of tough years and is facing an uncertain future. With so many flight departments scaling back and some even closing all together, what can you do to help protect yourself in the uncertain time? The answer is to invest in yourself and build your own "educational equity." This session will empower you to get focused on the educational opportunities available to you and the direction to get started. The session will also discuss career development programs offered by NBAA such as CAM, PDP, SPDP, SEBA and scholarships. Attendees will hear from accomplished colleagues on how such programs had a positive impact on their career.

Emotional Intelligence (EQ)
Room 105/106
(NBAA Educational Track: Career & Leadership Development; SEBA Level All: General)
Presented by Dr. J. Joy (Carver), Carver & Associates

Have you ever been too upset to think straight or unable to communicate with someone because they were too emotional to listen? Time and distance often make it easier to gain perspective on a vexing issue. However, in our fast-paced workplace, we aren't always afforded the luxuries of time and distance. That's why understanding and leveraging "emotional intelligence" is a key to building the relationships that lead to breakthrough performance. Learn to understand your emotions and those of others so you can gain insights that will help you better manage your behavior and relationships.

2:30 pm – 3:30 pm
Break in Exhibit Hall
3:30 pm – 5:00 pm
Breakout Sessions

Passenger Training and Customer Communications
Room 104
(NBAA Educational Track: Airspace & Airport Access; Aircraft & Flight Operations; Industry Update; SEBA Level 3–4: Advanced)
Presented by Eve Gregory, C&S Wholesale Grocers, Inc., and Cynthia Raschke, Deere & Company

Essential methods for enhancing the operations and efficiency of a flight department include communicating with passengers and customers, and providing education on aviation procedures, safety, and security. This session will offer examples to help your department create a passenger training program, and how to effectively communicate with customers. In today's environment, building and maintaining valuable relationships and creating a safety culture are critical for the future of business aviation.

EU-ETS and Beyond: A General Aviation Environmental Update
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations, Industry Update; SEBA Level 2–4: Intermediate)
Presented by Charles Etter, Gulfstream Aerospace, Rick Snider, Air Routing International/Rockwell Collins, and Leo McStravick, Gulfstream Aerospace

Programs and standards for emissions, noise, alternative fuels, etc. are continually evolving for business aviation. The current focus is on the EU-ETS scheme, but there are additional initiatives that have potential to impact operations and recordkeeping. We will review the EU-ETS, the impact of it and other programs and standards on operators and the industry, and resources for information and compliance. We will also evaluate changes that have occurred and discuss what is on the horizon.

Aviation Maintenance 101
Room 102/103
(NBAA Educational Track: Aircraft & Flight Operations, Maintenance & Technical Issues; SEBA Level 1–2: Novice)
Presented by Mark Chaney, Coca Cola Bottling Co. Consolidated; W. Ashley Smith Jr., Jet Logistics, Inc

Want to better schedule maintenance downtime and improve communications between your maintenance department and the company headquarters? Do you know if your ops specs require a certified repair station to sign off on maintenance work? Don't be intimidated by a minimum equipment list (MEL) or nonessential equipment and furnishings (NEF) program any longer! Familiarize yourself with the basics of aircraft maintenance and develop an ability to articulate to your company management the requirements of scheduled and unscheduled maintenance. Understand your role in auditing aircraft landings and engine time to ensure accuracy, and learn tips on finding repair stations.

Gaining the Cultural Advantage
Room 105/106
(NBAA Educational Track: Career & Leadership Development; SEBA Level All: General)
Presented by The Corporate School of Etiquette

As our industry continues to expand into the rest of the world, flight departments are faced with interacting with foreign cultures. The introduction of a customer from another country may not only include language barriers, but also may comprise many unknown unique behaviors. In order to give your customer the best possible service, flight departments must be aware of and become knowledgeable about how to interact appropriately with them and how to overcome cultural roadblocks. In this session, you will review examples of differences in cultures, learn how to educate yourself on the needs of different cultures and learn what roadblocks you could face in scheduling customers from a different country.

5:00 pm – 7:00 pm
Exhibitor and Attendee Networking Opportunity

"International Night"
Prepare yourself for the best networking opportunity available during this year's conference. In the spirit of our industry's growth internationally, enjoy cuisine and beverages from around the world as you navigate the conference floor and network with over 300 vendors. Attendees are strongly encouraged to attend this complimentary event in the exhibit hall.

Friday, February 11, 2011

All events will be held at the Savannah International Trade and Convention Center. There are no exhibits on Friday.

8:30 am – 9:00 am
Continental Breakfast in Meeting Area
9:00 am – 10:15 am
Breakout Sessions

SIFL and Non-Business Use Tax Rules: What Every Scheduler and Dispatcher Needs to Know
Room 104
(NBAA Educational Track: Aircraft & Flight Operations; Career & Leadership Development; SEBA Level 2–3: Intermediate)
Presented by Glenn Hediger, Aviation Financial Consulting, Deborah Bew Liu, Aircraft Acquisitions, and Deb Prosinski, MassMutual Financial Group

Explore specific FAA and IRS regulations regarding non-business use of aircraft, along with Securities and Exchange Commission (SEC) disclosure requirements for both public and private companies and their employees who use company aircraft. This session will cover the IRS's Standard Industry Fare Level (SIFL) calculation and the differences between business, personal and entertainment use of aircraft and how to deal with the inevitable mixed-use flights. Practical examples and real-life scenarios will be presented. Speakers also will explain how to work with your tax/finance departments, and how to prepare for and deal with a tax audit and its aftermath, regarding record keeping and internal reporting.

Mini-IOC Part 4: Far East, South Pacific and China
Room 100/101
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level 2–4: Intermediate)
Presented by Air Routing International

A panel of industry professionals who frequently travel to the Far East, South Pacific and China will review the layouts and operations behind the scenes at the busiest airports within these regions and explain how they could directly affect your operation. The experts will devote much of the session's time to answering questions, so your flight department can take its next trip armed with the most current data.

Best S&D Practices and What to Do When Things Go Wrong
Room 102/103
(NBAA Education Track: Safety & Risk Management; Aircraft & Flight Operations; SEBA Level 1: Novice)
Presented by Sue Pickelman, Pentastar Aviation, Sav Mongell, Air Culinaire, and Daniel Slapo, Best S&D Practices

How do you handle routine tasks and challenging situations, such as last-minute requests or schedule changes and catering nightmares? Learn what common tools and strategies can be used to resolve these issues, and establish best practices that will help promote the value of your flight department. Industry veterans with a wealth of knowledge and real-world experience will share their procedures and strategies. Topics such as customer communication, scheduler/crew communication, scheduling procedures/documentation and checklists will be covered. Sharing your own experience and knowledge will add value to this session.

Building a Customer Service Culture
Room 105/106
(NBAA Educational Track: Career & Leadership Development, SEBA Level All: General)
Presented by Bob Hobbi, Service Elements

The downturn in the global economy has done more than impact business aviation's bottom line; it's also created a new workplace dynamic. In some instances, this new paradigm has strained relationships between schedulers and dispatchers unaccustomed to working together in close proximity on a daily basis. Session attendees will learn how to improve those relationships by providing excellent internal customer service. After the session, attendees will have the tools they need to become active participants in building a customer-service culture and maintaining a good service attitude behind the scenes.

10:15 am – 10:30 am
Break in Meeting Area
10:30 am – 11:45 am
Breakout Sessions

Implementing Safety Management Systems
Room 104
(NBAA Educational Track: Safety & Risk Management; SEBA Level 3–4: Advanced)
Presented by Mark Antunes, MGM Resorts Security, Lucille Fisher, Quality Resources, Sharon Forbes, Du-Pont Flight Department, and Charlie LeBlanc, Air Security International

A safety management system (SMS) can be an operational foundation for your flight department. ICAO regulations already require commercial operators to have an SMS, and the deadline for non-commercial operators is November 2010. Your role and participation as the scheduler or dispatcher will be crucial to the development, integration and successful implementation of an SMS. Whether it is an airport risk assessment, an emergency response program or a set of standard operating procedures (SOPs), this session will provide the tools and knowledge to proactively mitigate risk within your flight department and assist in the development of your SMS.

Traffic Flow Management With the NBAA GA Desk
Room 100/101
(NBAA Educational Track: Airspace and Airport Access, Aircraft & Flight Operations; Industry Update; SEBA Level 3–4: Intermediate)
Presented by Ernie Stellings, NBAA GA Desk, Brittany Mitchell, Rockwell Collins Flight Information Solutions, Mark Jackson, Boeing Executive Flight, and FAA Representatives

Have you ever discovered that your flight was delayed just as your passengers are boarding? Did you know that there are simple ways to learn of delays as soon as possible? Would such knowledge be of value to you? This interactive session will teach you how to minimize the effects that weather, traffic and congestion can have on your schedule. NBAA GA Desk staff, FAA traffic managers and other industry professionals will present numerous scenarios based on various traffic management initiatives, and the options that are provided to users to offer flexibility to their operation. Using FAA/industry Collaborative Decision Making (CDM) processes, attendees will learn why sharing information about their flights in advance will improve both their operation and the National Airspace System. In addition, hear about future tools that will enhance your flexibility and predictability during flight planning.

Choosing Tech Stops and Understanding Handling Fees
Room 102/103
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level 1–2: Novice)
Presented by Kevin Kipler, Avitat Bangor and Trevor King, Signature Flight Support London Luton

Before you plan your domestic or international trip, have you considered the best tech stop location for the intended route? This session will cover topics on customs availability, fuel pricing, crew change and weather considerations, and other factors to help schedulers and dispatchers plan their flights. Also included is information on why in some cases handling fees are charged, and what tools are available to help you determine which is best – to purchase fuel or pay the handling fee.

Jet A: From the Refinery to the Invoice
Room 105/106
(NBAA Educational Track: Aircraft & Flight Operations, SEBA Level All: General)
Presented by Warren Boin, World Fuel Services, Ron Reynolds, Million Air Burbank, and Jason McLendon, Colt International

Gain insight from some of the most knowledgeable experts on aviation fuel. Discover why prices fluctuate significantly, not just from region to region, but even between FBOs at the same airport. Learn tips on how to maximize value when purchasing fuel by understanding fuel tax exemptions and best practices for fuel shopping. Learn how refiners and suppliers get fuel out of the ground and into your airplane, how FBOs establish prices for fuel and services, and what fuel taxes you should be exempt from and which ones you may be eligible to receive a rebate for.

11:45 am – 2:00 pm
Grand Prize Luncheon
Chatham Ballroom

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.