NBAA 21st Annual Schedulers & Dispatchers Conference

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Conference Agenda

This tenative agenda is provided to present an overview of the expected schedule. A more complete agenda, with Education Session descriptions and speaker listings, will be posted in late 2009.

Monday Tuesday Wednesday Thursday Friday

Download the pocket agenda (112KB, PDF)

Monday, January 25, 2010

(Pre-Conference Event)
The two-day Dispatch Recurrent Training course will be held at the Marriott Rivercenter, 101 Bowie Street. There is an additional fee for this course, which includes continental breakfast, breaks, lunch and handout materials.

7:30 am – 8:00 am
Course Registration & Continental Breakfast
8:00 am – 5:00 pm
Dispatch Recurrent Program (Day One)
Presented by Flight Safety Int'l, LaGuardia

This two-day class is designed for those business aviation professionals who currently have a dispatcher's license and wish to update it with the latest information on the duties and responsibilities of an aircraft dispatcher. This class will cover topics related to Federal Aviation Regulations, meteorology, navigation, aircraft performance, airspace operations and situational awareness. The workshop will include flight-planning procedures and a sample situation involving the duties and responsibilities of a typical business aviation dispatcher. (Course continues from 8:00 am to 5:00 pm on January 26.)

Tuesday, January 26, 2010

(Pre-Conference Events)
All Schedulers Professional Development Program (SPDP) courses will be held at the Marriott Rivercenter, 101 Bowie Street. There is an additional fee for each SPDP course, which includes continental breakfast, breaks, lunch and handout materials. All other Tuesday events will be held at the Henry B. Gonzales Convention Center. For more information on SPDP, visit the SPDP page.

7:30 am – 8:00 am
SPDP Registration and Continental Breakfast
8:00 am – 5:00 pm
SPDP Courses:

The Voice of Leadership – How Leaders Inspire, Influence & Achieve Results
(Meets SPDP and PDP Objective L4)
Presented by CornerStone Strategies
It's a fact of organizational life: to lead well you must communicate well, especially in the fast-paced results-oriented atmosphere of business aviation where time can be of the essence. Identifying your triggers and patterns, and objectively diagnosing your behaviors to resolve issues faster and serve your passengers in the smoothest way, both confirm your value to the organization. This course teaches communication styles to improve all business interactions and ways to build more efficient teams, make better decisions and ensure buy-in from all parties.

Flight Operations Management & Aircraft Capacity Utilization
(SPDP Only; Meets SPDP Objectives FO4 and FO5)
Presented by FlightSafety International, St. Louis
This course teaches how to effectively schedule and utilize crew services and provide customer satisfaction. Participants will identify corporate travel office requirements and authorized limitations, rules, operations standards and emergency procedures required for operating the flight department. Lesson elements include financial issues, legal issues, utilizing the aircraft for transportation, sales supplemental operations and flight department disaster-response planning.

Value Proposition, Analysis for Corporate Aviation
(Meets SPDP and PDP Objective BM1)
Presented by Embry-Riddle Aeronautical University
This course is for flight department personnel involved in making strategic decisions about the department's interactions with passengers, customers and the parent company. Attendees will learn the different methods used in conducting a travel analysis, evaluating options for lift, justifying the flight department value, proposing various travel options and optimizing the fit of the flight department with company goals.

9:00 am – 1:00 pm
6th Annual Schedulers & Dispatchers Golf Tournament
Following a shotgun start at 8:00 am, the tournament will be played at the Quarry Golf Course, 444 East Basse Road, in San Antonio. The cost per player is $85, which includes golf, cart, range balls, continental breakfast and lunch.
12:00 noon – 8:30 pm
Conference Registration Open
2:00 pm – 3:00 pm
Catering Working Group Meeting
4:00 pm – 5:00 pm
Ambassador Meeting, Ballroom A
5:15 pm – 6:00 pm
First-Time Attendee Meeting, Ballroom A

Exhibitor Pre-Conference Meeting

6:00 pm – 8:30 pm
Welcome Reception in the Exhibit Hall

Wednesday, January 27, 2010

All events will be held at the Henry B. Gonzales Convention Center.

7:30 am – 5:30 pm
Registration
7:30 am – 8:00 am
Continental Breakfast
8:00 am – 10:00 am
Opening General Session – Ballroom A

"Demonstrating Value in the Changing World of Business Aviation"
Guest Speaker James Coyne, President, National Air Transportation Association Keynote Speaker Dave Everitt
Welcome by NBAA Schedulers & Dispatchers Committee Chairwoman Dorette Kerr, John Deere

Rarely has business travel come under greater scrutiny than the past year, with CEOs of U.S. automakers reprimanded by lawmakers and companies condemned for planning "luxury" travel. Add to that increasing government regulations and pressure to reduce expenses and it becomes clear that business aviation must better communicate the value it brings to the business world.

A seasoned world traveler in his job as president of the Agriculture and Turf Division for Deere & Company and a private pilot as well, keynote speaker Dave Everitt clearly understands the value that business aviation offers today's global marketplace. Through personal stories, anecdotes and key business insights, Everitt will discuss challenges the business aviation industry faces, the need for its members to embrace change and his steadfast support for the professionals behind the scenes.

10:00 am – 5:30 pm
Exhibit Hall Open
Exhibits closed from 12:00 noon to 1:00 pm during lunch.
10:00 am – 10:30 am
Break
Refreshments served in Exhibit Hall
10:30 am – 11:45 am
Break-Out Sessions:

Part 91 Scheduling for Beginners – Room 101
(NBAA Educational Track: Aircraft & Flight Operations; Career & Leadership Development; SEBA Level I-II)
Presented by Robyn Carpenter, Professional Flight Management, Inc., and Melissa DeCoster, The Williams Companies, David Small, Cox Enterprises, Inc.

Are you a new Part 91 scheduler or interested in beginning a new career as a scheduler? Join our interactive session on scheduling in a Part 91 flight operation. Our panel of veteran schedulers will share their expertise on what strategies have worked best for them, as well as which practices to avoid. Topics will include basic scheduling concepts and terminology, trip planning from start to finish, and how to get the most out of your scheduling software.

Part 135 Scheduling for Beginners – Room 102
(NBAA Educational Track: Aircraft & Flight Operations; Career & Leadership Development; SEBA Level I-II)
Presented by Kathy Larsen, FlightCraft, Inc., and Michaelle Olson, Global Aviation, Inc., Kim Ruth, Chevron Global Aviation

Are you new to the world of Part 135 scheduling and have had little or no formal training? Industry veterans will teach you the basic scheduling concepts and terminology specific to Part 135 operations. Navigate through the trip-planning process, from preflight to post-flight, and get tips on how to get the most out of your scheduling software. You'll also be introduced to crew scheduling and maintenance issues, in addition to being provided with valuable resources to help you make every trip a success!

Scheduling & Crew Fatigue Management – Room 103A
(NBAA Educational Track: Safety & Risk Management; Aircraft & Flight Operations; SEBA Level II-III)
Presented by Durwood Heinrich, Ph.D., Proactive Safety Concepts

Fatigue is a very real and under-recognized factor in human performance and safety. Business aviation operational demands require 24/7 activities, and growth in global long-haul operations has increased these demands. Today's flightcrews generally operate within duty limits, which were established many years ago before a thorough understanding of fatigue and its affects on performance were well understood. Learn from operator examples and gain valuable information so you can discuss and apply fatigue-fighting measures within your own operation.

Developing a Scheduler Training Program – Room 103B
(NBAA Educational Track: Career & Leadership Development; SEBA Level IV)
Presented by Shafie Sabry, Flight Safety International

Industry veterans have a wealth of education and real-world experience to share with newer entrants to the scheduling profession. Learn how to properly develop a training program that is tailored to all experience levels, and how to establish a career development path through the application of the Standards of Excellence in Business Aviation (SEBA).

11:45 am – 1:15 pm
Lunch – Ballroom A (Exhibit Hall closed)
Scholarship and SPDP Award Presentations
1:15 pm – 2:30 pm
Break-Out Sessions:

Basic Aircraft Performance & Limitations – Room 101
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level I-II)
Presented by Fred Towers, Universal Weather and Aviation

Do you need to be a pilot to be a good scheduler/dispatcher? The most effective schedulers and dispatchers do not have to be aviators, but they all need to have a thorough understanding of basic aircraft performance and limitations so that they can help ensure the safety of their crew and passengers. This session will teach you the basic information you need to understand your aircraft, such as: aerodynamics; control surfaces; take-off, cruise and landing performance and limitations; and aircraft stability (weight and balance). A complement to this session, Enhanced Operational Support, will be offered on Friday, from 10:30 am to 11:45 am.

Federal Excise Taxes – What Is Taxable? – Room 102
(NBAA Educational Track: Aviation Management & Aircraft Ownership; SEBA Level III-IV)
Presented by Glenn J. Hediger, Aviation Financial Consulting, LLC

Do you travel to Puerto Rico, Hawaii, Alaska, Mexico, the Caribbean or other international destinations and are a Part 135 operator, or a Part 91 operator who bills company users? Learn how to calculate the "225 mile zone" rule as it applies to federal excise taxes. Review tax rules on international trips with one leg within the U.S. as well as rules and definitions for uninterrupted international transportation and trips to rural airports, Alaska and Hawaii. Detailed trip examples highlighting the concepts – including invoice practices, cancellations fees and tax reporting – will be provided.

Proactive Planning for Special Events – Room 103A
(NBAA Educational Track: Airspace & Airport Access; SEBA Level II-III)
Presented by Rayelle Wojno, Atlantic Aviation, John Williams, Limited Brands, and Troy Meryhew, Million Air

Throughout the year, business aviation operators need to prepare for special events that require proactive pre-trip planning. These events can include the Masters golf tournament, the Super Bowl, access to DCA, Presidential temporary flight restrictions (TFRs) and the Olympics. Knowing what the specific flight procedures are and effectively communicating the information to your passengers is crucial to the success of these trips.

Managing Stress – Room 103B
(NBAA Educational Track: Career & Leadership Development; SEBA Level General)
Presented by Dr. Paulo Alves, Medaire, Inc.

A demanding boss, hectic flight schedules, lack of sleep, reduced staffing, flight department closures, financial troubles, health worries, family issues and concerns about the economy: we all face stress everyday. As scientific and medical studies have illustrated, stress degrades performance. This session will discuss the major components of stress and the easy solutions we can all use to minimize and consciously balance our daily lifestyles. Join us to find out how you can reduce your stress level.

2:30 pm – 3:30 pm
Networking Ice Cream Social
Location: Exhibit Hall
3:30 pm – 5:30 pm
Break-Out Sessions:

Supplemental Lift – Method Selection & Vetting – Room 101
(NBAA Educational Track: Safety & Risk Management; SEBA Level IV)
Presented by Holly Whitaker, Exclusive Air, Brian Waldron, The Flight Department, LLC, Shah Qurshi, Executive Jet Management, and Karen Davies, Nationwide Aviation Business Center

Need supplemental airlift? Do you know where to start? Even if you have used a charteroperator before, this session will help you better prepare and gain valuable understanding. What amount of charter volume do you have? Do you have the resources to manage changes for charter operators and certificate holders? Should you consider a broker to manage your volume? Learn how to effectively utilize supplemental lift as an extension of your flight department.

Mini International Operator Conference (IOC), Part 1 – Room 102
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level II-III)
Presented by Kate York, Jeppesen, and Keith Foreman, Universal Weather & Aviation, Inc.

If your next trip requires international travel, then the detailed regional overviews offered in this session will be invaluable to you. Packed with useful, specific information about operating overseas, Part 1 covers South America, Central America, the Caribbean, Africa and the Middle East. (Part 2 is presented on January 28, from 1:15 pm to 3:15 pm, and covers Asia, the Pacific, Europe and Russia.)

Body Language – What Are You Really Saying? – Room 103A
(NBAA Educational Track: Career & Leadership Development; SEBA Level General)
Presented by Jodie Brown, Summit Solutions

Less than 10 percent of the meaning of a message is sent in words; 38 percent is found in vocal cues; and 55 percent is sent in facial expressions. As schedulers and dispatchers, your operational success can increase if you are sensitive to nonverbal messages. On the phone, you recognize the influence a voice has on the interpretation of a message. In face-to-face communication, you recognize and respond appropriately to non-verbal cues. In this highly interactive two-hour session, you will improve your communication "sixth sense" by learning to read the "cues" wrapped around words and body language.

Getting Results With No Authority – Room 103B
(NBAA Educational Track: Career & Leadership Development; SEBA Level General)
Presented by Shari Frisinger, Cornerstone Strategies

Winning the respect of chief pilots, directors of maintenance and others in your organization is crucial to your success, and possibly the success of your flight department – but your expertise only gets you so far! Using your personal power and influence, along with adapting your behavior patterns, can make you the "go to" person in your department. This session will cover techniques to recognize and anticipate communication patterns from others; you will practice persuading and negotiating with a structured checklist. You will develop skills to stop defensive attitudes and words, and heighten your awareness of signals that others send you. This session will enhance and develop your natural and learned skills.

Thursday, January 28, 2010

All events will be held at the Henry B. Gonzales Convention Center.

8:00 am – 5:00 pm
Registration
8:00 am – 8:30 am
Continental Breakfast in Exhibit Hall
8:30 am – 5:00 pm
Exhibit Hall Open
8:30 am – 9:45 am
Break-Out Sessions:

Information Risk Management in Aviation – Room 101
(NBAA Educational Track: Safety & Risk Management; Aircraft & Flight Operations; SEBA Level General)
Presented by Matt Burdette, ASI, John Legh-Page, Air Routing International, and David Ross, Amway Aviation

Are you protected against hackers, "worms," computer viruses and other serious threats to your information security? Are you worried that the confidential information you handle every day may be vulnerable to "phishing," "skimming" or other risks? Our panel of seasoned professionals will discuss the current state of information security and the threats that are taking advantage of technical weaknesses in aviation. You will learn how to assess and manage risk, secure your work environment, properly handle and dispose of sensitive documents and IDs, and comply with legal and regulatory information-security requirements.

Understanding Non-Business Use Regulations (SIFL/Tax) & the Role of the Scheduler & Dispatcher – Room 102
(NBAA Educational Track: Aircraft & Flight Operations; Career & Leadership Development; SEBA Level II-III)
Presented by Mike Nichols, NBAA

The IRS, FAA and Securities and Exchange Commission (SEC) each have separate, sometimes conflicting rules for dealing with personal use of company-owned or chartered aircraft. These rules changed significantly in 2004 and continue to evolve. Explore the specific IRS rules and regulations, FAA regulatory considerations and SEC disclosure requirements for companies (private and public) and employees who use the company aircraft. This session also will address SIFL (the IRS's Standard Industry Fare Level) and the differences between business, personal and entertainment use of aircraft and how to deal with the inevitable mixed-use flights. Record keeping and internal reporting will be discussed, and practical examples and "real life" situations will be reviewed. The session will include a question and answer segment.

"Put Me in Coach, I'm Ready to Work" – Room 103A
(NBAA Educational Track: Career & Leadership Development; SEBA Level IV)
Presented by Chris Crum, Sextant Advisory

Coaching is probably the most popular, effective and powerful tool you seldom use. Why, in spite of the fact that both managers and their direct reports favor it, does coaching remain underutilized? This session answers that question, highlights the many benefits of coaching and provides some tools to get the ball rolling. In these lean times, it is imperative that everyone in the organization be totally engaged and contributing to his or her fullest potential. By taking coaching beyond an annual event, it not only helps employees improve individual performance, but also provides the means for achieving your daily goals. Coaching can help you build on existing employee talents, create internal alignment, meet strategic objectives and inspire your staff about the company and their value within it. So come on, coach, help your employees get in the game!

Family Assistance After an Incident/Accident – Room 103B
(NBAA Educational Track: Safety & Risk Management; Career & Leadership Development; SEBA Level II-III)
Presented by Dr. Carolyn Coarsey, AVIEM International and co-founder of the Family Assistance Foundation

As schedulers and dispatchers, chances are you would be one of the first to learn of a company aviation incident or accident. Are you prepared to handle such a call? Is your flight department prepared to effectively and appropriately respond to the loved ones of those affected by an aircraft incident/accident? Do you have the tools to reduce the emotional toll this will have on you and your flight department? Join Dr. Carolyn Coarsey of AVIEM International and co-founder of the Family Assistance Foundation as she discusses an aviation accident's impact on family members and how family assistance training is a vital component of aviation crisis response. She also will show real survivor stories in video testimonials as part of her session. This session is an excellent enhancement to your safety management system.

9:45 am – 10:15 am
Break – Exhibit Hall
10:15 am –11:30 am
Break-Out Sessions:

NBAA Hot Topics – Room 101
(NBAA Educational Track: Aircraft & Flight Operations; Industry Update; SEBA Level All)
Presented by representatives from NBAA's professional staff

NBAA staff members will discuss current industry issues, including an update on the TSA's Large Aircraft Security Program (LASP) and the European Union Emissions Trading Scheme (EU-ETS).

Advanced Weather (Applications & Short-Term Forecasting) – Room 102
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level IV)
Presented by John Picciano, ARINC, Inc.

What tools are available to the scheduler/dispatcher to help predict severe weather movement, intensity and other variables that impact flight operations? Learn about current planning and prediction tools and how to use these resources to better understand meteorological information and apply that to planning flight operations. Flightcrews will appreciate your proactive assistance.

Emergency Response Plan (ERP) 2010 – The Platinum Standard – Room 103A
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level General)
Presented by Don Chupp, President, Fireside Partners LLC

It is no longer enough to have an emergency response plan (ERP); you must have a strategic ERP that can carry your company ideals and intentions forward as events unfold during a crisis. The Platinum Standard means that you are doing the right thing for all involved, you are embodying your company's values and protecting your brand, and you are representing business aviation to a world that is watching. Business aviation offers the premier flying experience, yet when something goes wrong, it quickly becomes one of the most visible and scrutinized transportation modes. Federal and industry expectations have increased exponentially – and so have those of your clientele. Safety auditing agencies and insurance companies recognize the profound negative impact on an operator and the business brand for not maintaining a currently relevant ERP. It is time to learn how to move your ERP to the Platinum Standard.

Best Practices for the Scheduler/Dispatcher – Room 103B
(NBAA Educational Track: Safety & Risk Management; Aircraft & Flight Operations; SEBA Level I)
Presented by Gerald Grady, CSX Corporation, Sharon Forbes, DuPont Aviation, and Sue Pickelman, Pentastar Aviation

How do you handle routine tasks and various scenarios common to most flight departments? Bring your tricks of the trade and tips to exchange with other schedulers and dispatchers during this interactive session. Experienced schedulers and dispatchers will present their views and explain procedures and strategies for handling many common topics, including customer communications, scheduler/crew communication, scheduling procedures/documentation and checklists. Sharing your experience and knowledge will add value to this session.

11:30 am – 1:00 pm
Lunch – Ballroom A (Exhibit Hall closed)

S&D Outstanding Achievement & Leadership Award Presentation
Featuring Ed Bolen, NBAA President and CEO
1:00 pm – 2:30 pm
Break-Out Sessions:

Qualifying Your Flight Department Value – Room 101
(NBAA Educational Track: Aviation Management & Aircraft Ownership; SEBA Level III-IV)
Presented by Mike Nichols, NBAA, and Jack Olcott, General Aero Company

Quantification of the need for and value of business aircraft and a flight department can be a challenge, especially since different companies of different sizes use their aircraft for a variety of purposes. What common tools and strategies can be used to best promote the value of aircraft use and your flight department? How can the merits of the various components of business aviation be quantified? This session will prepare you to articulate the value aviation brings to your enterprise. Key performance measurements, benchmarks and data will be discussed, along with how to best convey the resulting information. We will review resources, tools and options to compare your company/department performance to industry standards. This will facilitate documentation of benefits and the importance and value of flight activity to shareholders and company management.

Mini International Operators Conference (IOC), Part 2 – Room 102
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level II-III)
Presented by Trey Clark, Baseops International, Michael Prather, Baseops International, and Trey Acree, Air Routing International

If your next trip requires international travel, then the detailed regional overviews offered in this session will be invaluable to you. Packed with useful, specific information about operating overseas, Part 2 covers Asia, the Pacific, Europe and Russia. (Part 1 will be presented on January 27, from 3:30 pm to 5:30 pm, and covers South America, Central America, the Caribbean, Africa and the Middle East.)

Advocating for Business Aviation – Room 103A
(NBAA Educational Track: Airspace & Airport Access; Career & Leadership Development; Industry Update; SEBA Level General)
Presented by Steve Brown, NBAA, Tom Aniello, VP Marketing, Cessna Aircraft Company, and Jim Sweeney, President, Fargo Jet Center, Inc.

Over the past year, we have seen an outburst of attacks on business aviation, especially on the use of business jets. Enormous efforts have been mounted to educate the public on the importance of business aviation to our country and its communities, companies and citizens. Despite this undertaking, our industry has shed thousands of jobs, and the value of business aircraft continues to be questioned by misinformed government officials and a skeptical public. So what is the resolution? You. Your knowledge and action is our power. In this session, learn how you can be an advocate for business aviation. Learn what tools are available for you to get involved.

Building an Aviation Career Plan – Room 103B
(NBAA Educational Track: Career & Leadership Development; SEBA Level I)
Presented by Dr. Peggy Chabrian, President, Women in Aviation, International, and Betty L. Shotton, President & CEO, Liftoff Leadership

Most would agree that it is a tough time to be in the aviation business. No matter what position you hold, the uncertainties and ups and downs can be very challenging and sometimes discouraging. What skills does it take to develop and follow a flight plan for success in aviation? How can you move ahead with your career in the face of stop signs and detours? What are the future opportunities in aviation? Use this time to look at your own position and consider where you are headed. With advice and tools from industry veterans, this session will support and motivate you to move ahead with confidence and commitment.

2:30 pm – 4:00 pm
Break – Exhibit Hall
4:00 pm – 5:15 pm
Break-Out Sessions:

Moving From Part 91 to Part 135 – Weighing the Options – Room 101
(NBAA Educational Track: Aviation Management & Aircraft Ownership; SEBA Level III-IV)
Presented by Delane Hutcheson, Caris Air Services, Chuck DeAlbuquerque, Caris Air, Cal Cleveland, FAA, Ashley Smith, JetLogistics, Inc., and Glenn Hediger, Aviation Finance Consulting, LLC

With the ever-changing economy, more Part 91 operators are putting their aircraft onto a Part 135 certificate to generate revenue to offset their expenses. Discover some of the initial steps to assist your company through the transition to Part 135 certification. What does it take to put your aircraft on a certificate? How will it affect your job? Are there more and different regulations involved? Learn how to qualify a certificate holder and explore the option of obtaining your own certificate.

Adapting a Safety Management System (SMS) for Dispatch – Room 102
(NBAA Educational Track: Safety & Risk Management; SEBA Level II-III)
Presented by Jeff Agur, The VanAllen Group, Mark Antunes, MGM Mirage, Inc., and Greg Voos, Home Depot Aviation Department

Many flight operations already have excellent scheduling processes that take safety into account. However, not everyone understands how safety-oriented scheduling practices dovetail with a safety management system (SMS). Anyone interested in understanding the importance of an SMS and obtaining guidance on designing and implementing a scheduling SMS program should not miss this opportunity.

Cross Border Issues – Room 103A
(NBAA Educational Track: Airspace & Airport Access; Aircraft & Flight Operations; SEBA Level III-IV)
Presented by Laura Everington, Universal Weather and Aviation, and Eric Rodriguez, U.S. Customs and Border Protection

Are you familiar with the electronic Advance Passenger Information System (eAPIS), Visa waiver programs, TSA waivers, Customs bonds and all other current regulatory requirements/ issues affecting cross-border business aviation trips? This session will cover a complete review of Customs and Border Protection and Transportation Security Administration regulations and policies, and will answer general questions about required cross-border documentation. Information on the 2010 Olympics also will be available.

Understanding Social Media – Room 103B
(NBAA Educational Track: Career & Leadership Development; SEBA Level General)
Presented by Ryan Keough, Cutter Aviation, Rob Mark, Commavia, and Andy Schweickert, DB Aviation

There are many new-technology communications tools you can use to promote your business – Twitter, Facebook, YouTube, LinkedIn, blogs, podcasts and more. Find out how they work and how a solid understanding of social media might be critical to your company's success. This session will provide information on the newest, fastestgrowing communications tools being used by all types of businesses to engage current and potential customers, team members and industry contacts.

6:30 pm – 10:00 pm
Evening Networking Event
Prepare yourself again for the best networking opportunity available during this year's conference. Following the success of the 20th anniversary celebration and in the spirit of Texas, this year we will continue the tradition of an entertaining evening (Texas style, with a big party) conveniently located in the host hotel. Everyone is strongly encouraged to attend this event, which is included in your registration.

Friday, January 29, 2010

All events will be held at the Henry B. Gonzales Convention Center; there are no exhibits on Friday.

8:30 am – 9:00 am
Continental Breakfast
9:00 am – 10:15 am
Break-Out Sessions:

Dealing With Air Traffic & Airport Congestion – Strategies for On-time Performance – Room 101
(NBAA Educational Track: Airspace & Airport Access; Aircraft & Flight Operations; Industry Update; SEBA Level III-IV)
Presented by Ernie Stellings, NBAA GA Desk, Pat Somersall, FAA, Mark Hopkins, Delta Airlines, Greg Murray, Air Routing International, and Mark Jackson, Boeing Executive Flight

Have you ever discovered that your flight was delayed just as your passengers are boarding? Did you know that there are simple ways to learn of delays as soon as possible? Would such knowledge be of value to you? This interactive session will teach you how to minimize the effects that weather, traffic and congestion can have on your schedule. NBAA GA Desk staff, FAA traffic managers and other industry professionals will present numerous scenarios based on various traffic management initiatives, and the options that are provided to users to offer flexibility to their operation. Using collaborative decision making (CDM) processes, Attendees will learn why sharing information about their flights in advance will improve both their operation and the National Airspace System. In addition, hear about future tools that will enhance your flexibility and predictability during flight planning.

"Customer Service Is Sales" – Room 102
(NBAA Educational Track: Career & Leadership Development; SEBA Level General)
Presented by Bob Hobbi, CEO & President, ServiceElements

Excellent customer service skills can lead to increased sales and/or added value to your organization. Customer service is all about understanding your customer's wants, needs and preferences – the foundation for increasing value, making sales, gaining referral business and creating loyal customers. Whether you are a service provider, a Part 91 operator or a Part 135 operator, this session will provide you with essential information and tools that merge customer service intelligence with business success by giving you the ability to better identify and close more sales opportunities and increase your value to the organization.

Road-Ready Technology for Flight Departments – Room 103A
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level I)
Moderated by David Purvis, Aviation Integration, with panelists Reggie Arsenault, Jeppesen, and Sterling Brandt, Flightapps

As technology continues to evolve at a rapid pace, keeping up with current trends and available products is critical for schedulers and dispatchers. This session will provide information about available online and mobile tools and how they can be used to meet schedulers and dispatchers' needs in the office or on the road. Examples of both domestic U.S. and international trip planning tools will be provided.

10:15 am – 10:30 am
Break – Outside Meeting Rooms
10:30 am – 11:45 am
Break-Out Sessions:

Smooth Operator/FBO Communications – Room 101
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level General)
Presented by Morgan Garlinge, Western Airways, Vince Papke, Wilson Air Center Charlotte, and Martin Murat, Western Airways

What do the FBO service provider, the flightcrew and the scheduler/dispatcher have in common? The desire to take care of the passenger and aircraft without even one detectable "hiccup" in service. Communication is the key. A panel of experts will share stories, discuss the changes in communication that have come with advanced technologies and explain the communication needs from each perspective – scheduler, FBO and crew.

Enhanced Operational Support – Room 102
(NBAA Educational Track: Safety & Risk Management; Aircraft & Flight Operations; SEBA Level II-III)
Presented by Fred Towers, Universal Weather and Aviation

Today, business aviation flightcrews are more frequently expecting enhanced operational support. This session focuses on the skills and resources that schedulers and dispatchers need to meet those expectations. Topics to be covered include items such as notices to airmen (NOTAMs), weather and temporary flight restrictions (TFRs); fuel planning and purchasing; runway analysis; and flight planning and filing. In addition, flight following and other operational items such as connection/monitoring of the Air Traffic Control System Command Center (ATCSCC); expect departure clearance times (EDCTs); airspace flow programs (AFPs); weather reroutes; and arrival delays will be covered.

Manage Your Fuel Purchases – Room 103A
(NBAA Educational Track: Aircraft & Flight Operations; SEBA Level II-III)
Presented by Suzanne Moller, FuelerLinx; Connie Fleming, Avitat Bangor; Noel Fournier, Business Aviation Sales Manager, Air BP Aviation Services, Kelly Hughes, Universal Weather and Aviation, Russ Standefer, Avfuel, Greg Cox, UVair

Save money and gain efficiency. As one of the largest expenses on every operator's budget, it is imperative that schedulers and dispatchers have a thorough understanding of how to leverage existing products and services when making their flight department's fuel purchases.

12:00 noon – 2:00 pm
Grand Prize Luncheon – Ballroom A

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.