NBAA 19th Annual Schedulers & Dispatchers Conference

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Podcasts and Presentations

Wednesday, January 30, 2008


8:00 am - 10:00 am

Opening General Session

Welcome and Committee introductions by NBAA Schedulers & Dispatcher Committee Chairwoman Jenny Showalter, Showalter Flying Service
Keynote: Tom Whittaker

This year’s keynote speaker Tom Whittaker will take you to new heights as he shares how “Attitude Determines Your Altitude!” In 1979 Whittaker, an outdoor adventurer and mountaineer, was involved in a serious car accident resulting in an amputated foot. Fueled by his determination to rebuild himself as a more potent individual than before the tragedy, Whittaker overcame pain and anger to embark on an extraordinary life of service and adventure. In 1981 he created the Cooperative Wilderness Handicapped Outdoor Group. By harnessing the power of civic responsibility and volunteerism, he provided the lessons of his own recovery to assist others. This ground-breaking work, now in its 27th year, led Newsweek magazine to name him as one of “America’s Unsung Heroes.” In 1998 Tom became the first disabled person to stand on the “Roof of the World,” the summit of Mt. Everest. Join us as the author of Higher Purpose tells his amazing story and allow him to inspire you to embrace change, take responsibility for outcomes and drive forward with integrity and passion!

PodCast

Part One Runtime 25:16 File Size 5.78 MB
Part Two Runtime 10:18 File Size 2.35 MB

10:30 am - 12:00 noon
Break-out Sessions -

Communication Blockbusting


(General Session; SEBA Level All)
Presented by Jodie Brown, Summit Solutions

You communicate and assume the message has been relayed correctly, then double back around to ensure other people do what they promised. By being more self-aware of our business as-usual communication habits, we can learn to modify our tactics to accomplish more. Attendees will look at how getting a feeling for how others work, behavioral styles, method of delivery, insight and our own thinking influences our communication effectiveness.

Presentation by Jodie Brown, Summit Solutions PDF File Size 218 KB

Building an International Itinerary


(Intermediate Session; SEBA Level 1-2)
Presented by Buzz Gannon, Universal Weather & Aviation

Why isn’t your international flight due to arrive at its destination on time based on your scheduling systems’ estimated time en route? Discover the answer to this and other questions as we develop an international itinerary from the Dispatcher/Scheduler point of view. We will also explore the many resources available online to help build your international trip itinerary.

Presentation by Buzz Gannon, Universal Weather & Aviation PDF File Size 5.41 MB

What Happens When Aircraft Leaves the Base?


Presented by Laura Everington, Universal Weather & Aviation,Jamie Wilson Landmark Aviation, Mark Jackson, Boeing Corporation,and Sav Mongelli, Air Chef

The plane is gone so now you can relax….or can you? Did you do everything necessary to assure the trip goes smoothly? This panel of experts provides insight into what can happen when an aircraft leaves the base without thorough and proper preparation. Travel with the experts through a trip from start to finish seeing what can go right and what can go wrong.

Joint Presentation PDF File Size 1.07 MB

Flight Planning and the Impact of ETOPS


(Intermediate Session; SEBA Level 3-4)
Presented by Chuck Taylor, Jeppesen Dataplan, Inc.

New restrictions, additional requirements and the complexities of dealing with airway reservations have put more demands than ever on business aviation. Given the implementation of ETOPS for Part 135 operations, the flight planning process is critical in ensuring compliance with federal regulations. Also included in the discussion are RVSM, Euro control and North Atlantic Tracks.

Presentation by Chuck Taylor, Jeppesen Dataplan, Inc. PDF File Size 1.02 MB

Error Chain


(Intermediate Session; SEBA Level 2-3)
Presented by Shafie Sabry, Flight Safety International

Stop the Error Chain! It takes fewer than four errors to cause an accident, but only one person to prevent it. What is your role, and how can you help stop the error chain? This session teaches how to prepare checks and balances in your flight planning procedures.

Presentation by Shafie Sabry, Flight Safety International PDF File Size 1.19 MB

2:00 pm - 4:00 pm
Workshops

Creating a Culture of Teamwork


(General Session; SEBA Level All)
Presented by Tom Whitaker and ServiceElements

There is little question a flight department is a diverse working environment. Our keynote speaker, Tom Whittaker reviews the relationships and perceptions between schedulers and dispatchers, pilots and maintenance technicians, and the challenges of delivering services in a high performance, function driven environment where teamwork is essential for continued excellence. Gain insight into the techniques required to bring people together, recognizing that every role is critical in providing the ultimate in world class service.

Presentation PDF File Size 306 KB
Handout PDF File Size 16 KB

Mini IOC Part 1 & 2

(Advanced Session; SEBA Level 2-3)
Presented by Colt International , Universal Aviation and Weather Inc., BaseOps World Fuel

Experience international travel through the eyes of a scheduler. This Mini IOC is perfect for individuals unable to attend NBAA’s International Operator Conference and are looking for an overview of current international concerns and issues. Parts 1 and 2 (Wednesday) of this two-day session includes Europe, the Caribbean, South America and the North Atlantic. Parts 3 and 4 (Thursday) from 3:30 pm – 5:30 pm covers Africa, the Middle East, Russia, China, the Pacific Rim and Asia.

Presentation - Europe PDF File Size 845 KB
Presentation - North Atlantic and United States PDF File Size 668 KB

Basic Scheduling Part 135


(Beginner Session; SEBA Level 1-2)
Presented by Mike Harvey Hop-A-Jet, Lance Warren, Flight Works, and Cheli Morrison, Bridgeford Flying Services

Join this panel of experts and bring along your own questions as basic scheduling for 135 operators is discussed. Explore the fine art of crew scheduling and flight coordination. Learn how to discern currency requirements and maintenance differences between Part 135 and Part 91 operations. Get tips on preparing trip quotes and valuable reference resources. Discover how to make each and every mission a success!

Joint Presentation PDF 1.41 MB

Personal & Entertainment Use of Company Aircraft


(General Session; SEBA Level 2,3 & 4)
Presented by Nel Stubbs, Conklin & de Decker Associates and Ed Kammerer, Edwards, Angell, Palmer, & Dodge, LLP

How do you value personal use of an aircraft? When is SIFL applied? What is the Jobs Creation Act? What if the aircraft is on a 135 Certificate? What is meant by entertainment and non-entertainment use? How can you best capture all the information you need? Join us as we answer these and many other questions to help clear up this often misunderstood topic.

Presentation by Nel Stubbs, Conklin & deDecker Associates PDF 77 KB
Presentation by Ed Kammerer, Edwards, Angell, Palmer, & Dodge, LLP PDF 916 KB

Operational Problem-Solving Tricks of the Trade


(Intermediate Session; SEBA Level 2-3)
Presented by Craig Curtis, Pentastar Aviation, LLC, Drew Barnes, KRAFT Foods Global Aviation, Jayne Platt, Textron, Inc., and Brian Waldron, GE Corporate Air

Plans in flight operations can be interrupted by events or circumstances beyond your control. How will you handle your next unexpected operational challenge? What worked and what didn’t? What should have happened instead? A panel of seasoned schedulers will share their knowledge and experience in solving problems related to weather, mechanicals, crew duty and more. Participants will work through case studies and build a decision tree that you can put into practice. This session repeats on Thursday, from 3:30 pm – 5:30 pm.

Joint Presentation PDF 919 KB

Thursday, January 31, 2008

8:45 am - 12:00 noon

Opening General Session - Welcome, 2008 Scholarship Presentations and SPDP Recognition

Keynote Speaker: Bill Garvey, Business and Commercial Aviation (BCA)

20 Years of Scheduler & Dispatcher Conferences, the Celebration Begins ...

The Scheduler & Dispatcher Conference will celebrate its 20th Anniversary at the 2009 Conference in Long Beach, CA. In preparation for this memorable event, media professional, Bill Garvey, editor-in-chief, Business & Commercial Aviation magazine has graciously agreed to present a history of the evolution of the professional business aviation and the role of the scheduler and dispatcher.

Don’t miss this special session on Thursday morning, prepared especially for the professional scheduler and help begin the celebration for the 20th Anniversary of the NBAA Scheduler & Dispatcher Conference.

PodCast
Part One Runtime 10:56 File Size 2.50 MB
Part Two Runtime 7:38 File Size 1.75 MB
Part Three Runtime 8:34 File Size 1.96 MB
Part Four Runtime 14:48 File Size 3.36 MB
Part Five Runtime 18:31 File Size 4.23 MB
Part Six Runtime 10:30 File Size 2.40 MB
Part Seven Runtime 11:07 File Size 2.54 MB
Part Eight Runtime 1:07 File Size 264 KB

10:45 am - 12:00 noon
Break-Out Sessions

Matching Your Security Equipment to the Threat


(General Session; SEBA Level 2-3)
Presented by Tom Winn, ASI Group

It’s time to become proactive in the security culture of your operation! Flight Departments take on risks both at home and on the road. This session discusses the threats specific to flight departments and offers practical advice for supplying protection and applying security technology.

Presentation by Tom Winn, ASI Group PDF 270 KB

NBAA Training & Educational Opportunities


(General Session; SEBA Level All)
Presented by Kellie Rittenhouse, Pentastar Aviation, LLC, Jay Evans, NBAA

PDP... SPDP... SEBA... CAM... What do these abbreviations stand for and how do they apply to you? How can these programs assist you in determining your skill set and career goals? What is it like to study for the CAM? Join us as we discuss the various training and educational opportunities offered by NBAA, and meet some of the people who have used these tools successfully to further their careers.

Presentation by Kellie Rittenhouse PDF File Size 640 KB

IS-BAO


(Advanced Session; SEBA Level 3-4)
Presented by Lucille Fisher, Quality Resources, Kathy Perfetti, IBAC

The International Standard for Business Aviation Organization (IS-BAO) will have an impact on schedulers and dispatchers whether your flight operation complies, registers or renews their registration. Safety management systems include the scheduling and dispatch function – find out how you can help. Get the inside story on how IS-BAO affects your flight operation.

Joint Presentation PDF File Size 105 KB

Upgrading Your Scheduling Function – Benchmarking


(Intermediate Session; SEBA Level 3-4)
Presented by Shafie Sabry, Flight Safety International, John Frangipani, Meridian Air Charter, Michelle Spearman, Cable Vision, Jenny Asbell, Coca-Cola Company

Take your department and your skills to the next level! Provide more comprehensive services to your operation by learning how to put together flight plans, permits, international packages and other support that is a notch above ordinary, adding value to your operation and performance skills. Draw from the experience of others as we show you how to benchmark your operation against other companies that have transitioned their departments.

Joint Presentation PDF File Size 1.75 MB

1:30 pm - 2:45 pm
Break-Out Sessions

NOTAMS, METARS & TAF'S Oh My!


Presented by Joseph Spain, Air Routing International

Are any of the runways at Lambert-St. Louis International closed? What is the latest prevailing visibility at Miami International? When will the ceiling at Chicago O’Hare International improve to 1000 feet? Having the ability to answer these important, commonly asked questions will allow you to provide a higher level of service to your customers and crews, and increase the value that you add to your department and to your company. Attend this session to receive a descriptive overview of each of these encoded message types.

Presentation PDF File Size 433 KB

Dispatch SOP Manual for Part 91


(Advanced Session; SEBA Level 2,3 & 4)
Presented by Gerald Grady, CSX Aviation and Sharon Forbes, DuPont Aviation

Have you ever wondered how to create or revise a Dispatch SOP Manual for your flight department? Explore topics including flight dispatch in aviation SOP, guidelines for executive travel coordination, training and refresher information, and new employee orientation. Understand the importance of working with others inside and outside of the flight department to ensure that procedures meet all requirements.

Scheduling Manual Generic PDF File Size 62 KB
Joint Presentation PDF File Size 1.09 MB

Scheduling Handbook Part 135


(Advanced Level; SEBA Level 2-3)
Presented by Elia Bedell, TAG Aviation, Amy Marinez, Virgin Charter, Patty Hagan, RVR Aviation and Cherie Hecker, TWC Aviation

Want some tips from some of the best in the business? Come learn from fellow Part 135 schedulers what works and what doesn’t, and develop your handbook on all the basics of scheduling under Part 135 rules. Learn about various regulatory rules and hear first-hand examples that are key to having a successful 135 flight department.

Joint Presentation PDF File Size 71 KB

Qualifying Your Ground Transportation Provider


(Beginner Session; SEBA Level All)
Presented by Alex Danza, Savoya

When arranging ground transportation, what company will you use? What type of vehicles do they have? Are they insured? How accessible is the staff? What do you know about the drivers? Are you confident of your passengers’ safety? These are some of the questions you should be asking while searching for a ground transportation provider. Please join us to learn how you should qualify your ground transportation provider.

PodCast
Part One Runtime 7:52 File Size 1.80 MB
Part Two Runtime 7:34 File Size 1.73 MB
Part Three Runtime 9:53 File Size 2.26 MB
Part Four Runtime 16:43 File Size 3.82 MB

Presentation PDF File Size 83 KB

Fundamentals of Business Aviation/The Value of a Flight Department


(Beginner Session; SEBA Level 1-2)
Presented by Fred Towers, Universal Weather & Aviation, Inc.

Business professionals didn’t always have the convenience of a business aircraft as a tool of corporate success. These days, flight departments are an invaluable communication and efficiency tool, and the role of scheduler and dispatcher has been recognized for the significant contribution to that success. Join us to learn how the flight department and your position were created and the positive impact business aviation has on the community.

Presentation by Fred Towers PDF File Size 172 KB

3:30 pm - 5:30 pm
Workshops

ATC : NAS Today & Tomorrow


(General Session; SEBA Level 2, 3 & 4)
Presented by Ernie Stellings, Mike Schwab, and Jim McClay, NBAA and Rob Draughon, FAA

Knowledge is power! Get current on the state of the National Airspace System (NAS) and where it is headed. Also, discover the airspace information resources available to schedulers and dispatchers. Learn about traffic flow management and discover how an informed scheduler or dispatcher can minimize ATC delays. Representatives from NBAA’s GA Desk teach you how to find out if your flight is affected, what the projected delay is and alternatives to reducing delays.

PodCast
Part One Runtime 25:16 File Size 5.78 MB
Part Two Runtime 10:18 File Size 2.35 MB
Part Three Runtime 12:05 File Size 2.76 MB
Part Four Runtime 10:16 File Size 2.36 MB
Part Five Runtime 24:40 File Size 5.64 MB
Part Six Runtime 24:40 File Size 5.64 MB
Part Seven Runtime 24:40 File Size 5.64 MB
Part Eight Runtime 25:22 File Size 5.80 MB

Presentation PDF File Size 1.74 MB

Mini IOC Part 3 & 4


(Advanced Session; SEBA Level 2, 3 & 4)
Presented by Air Routing, Jeppesen and ARINC

Experience international travel through the eyes of a scheduler. This Mini IOC is perfect for individuals unable to attend NBAA’s International Operator Conference and are looking for an overview of current international concerns and issues. Parts 1 and 2 (Wednesday) of this two-day session includes Europe, the Caribbean, South America and the North Atlantic. Parts 3 and 4 (Thursday) from 3:30 pm – 5:30 pm covers Africa, the Middle East, Russia, China, the Pacific Rim and Asia.

Presentation - Russia and China Regions PDF File Size 293 KB
Presentation - PAC and India Regions PDF File Size 263 KB
Presentation - Africa and the Middle East PDF File Size 3.11 MB

Emergency Preparedness Workshop


(General Session; SEBA Level All)
Presented by Charlie LeBlanc, ASI Group, Tom Winn, ASI Group and Pascaline Wolfermann, MEDEX

Do you have a plan for the unexpected? Are you prepared to respond in the event of political unrest, a natural disaster, illness or accident? Explore the options and resources available to you for creating a proactive plan when responding to these possibilities. Meet professionals in the areas of travel security, intelligence, and medical risk with hands-on experience in formulating and executing evacuation plans in the real world.

Presentation PDF File Size 62 KB

How to Create a Truly Genuine Customer Service


(General Session; SEBA Level All)
Presented by Bob Hobbi, ServiceElements

It seems aircraft user expectations are continually increasing. Our customers are looking for more value in what we do – will we be able to meet their expectations? One way to approach this ever increasing challenge is by creating an environment focused on passenger/aircraft user/customer perception. Together we will discover the essence of what it means to “create an experience,” and review key elements of that experience-based service delivery. We will also review steps needed to begin the process of a culture shift to deliver preeminent service and value.

Presentation PDF File Size 246 KB
Handout PDF File Size 24 KB

Operational Problem Solving- Tricks of the Trade


(Intermediate Session; SEBA Level 2-3)
Presented by Craig Curtis, Pentastar Aviation, Drew Barnes KRAFT Foods Global Aviation, Jayne Platt, Textron, Inc. and Brian Waldron, GE Corporate Air

Plans in flight operations can be interrupted by events or circumstances beyond our control. How will you handle your next unexpected operational challenge? What worked and what didn’t? What should have happened instead? A panel of seasoned schedulers will share their knowledge and experience in solving problems related to weather, mechanicals, crew duty and more. Participants will work through case studies and build a decision tree that you can put into practice. This session is also offered on Wednesday, from 2:00 pm – 4:00 pm.

Presentation PDF File Size 920 KB

Friday, February 1, 2008

10:30 am - 11:45 am
Break-Out Sessions

FBO Selection-The Decision Workshop


(General Session; SEBA Level All)
Presented by Kellie Rittenhouse, Pentastar Aviation, LLC, Greg Rorabough, ChevronTexaco and Amy Koranda, NATA

Your selection of an FBO can make or break the success of the entire trip. Ensure that your expectations are met and that your clients, crew and aircraft are cared for safely. Raise the bar during your selection process and use the recipe for success: SAFETY. Safety, Accessibility, Facility standards, Excellent customer service and investment of your Time will lead You to make an educated decision. Learn from a panel of experts in providing and procuring these services including an introduction to NATA’s Safety 1st program and Safety Management System for FBO’s.

Presentation PDF Filesize 2.67 MB

FET & State Tax Issues


(Intermediate Session; SEBA Level 2, 3 & 4)
Presented by Nel Stubbs, Conklin & deDecker Associates and Ed Kammerer, Edwards, Angell, Palmer & Dodge, LLP

The commercial Federal Excise Taxes apply when an aircraft is used to carry persons or property for compensation or hire. How do these taxes apply to a commercial operation? Can the commercial FET apply to Part 91 flights? How do the state sales and use taxes apply to general aviation aircraft ownership and leasing operations? What are some of the common exemptions and misconceptions regarding these taxes? Receive an overview of how aircraft registration fees and personal property taxes are applied to general aviation aircraft. Specific situations will be used to demonstrate the application of state taxes and the commercial FET in this informative tax issues session.

PodCast
Part One Runtime 25:16 File Size 5.78 MB
Part Two Runtime 10:18 File Size 2.35 MB
Part Three Runtime 12:05 File Size 2.76 MB
Part Four Runtime 10:16 File Size 2.36 MB
Part Five Runtime 24:40 File Size 5.64 MB
Part Six Runtime 25:22 File Size 5.80 MB
Part Seven Runtime 25:22 File Size 5.80 MB
Part Eight Runtime 25:22 File Size 5.80 MB

Presentation PDF File Size 170KB

Cross Border Issues


Presented by Scott Harold, Landmark Aviation

What is an SBOE? Where is 30 degrees south latitude? Who contacts CANPASS? What is cabotage and to whom does it apply? Meet our panel of experts from various international agencies including U.S. Customs and Border Protection and the Canadian Border Services to discuss topics including CANPASS, cabotage, cross-border documentation requirements and future regulations. Get answers to your questions from the border professionals!

Presentation PDF File Size 668 KB

Business Etiquette-How Does the World View You?


(General Session; SEBA Level All)
Presented by Jodie Brown, Summit Solutions, LLC

First impressions last forever. Do you really know how to look and act professionally? Is it enough to further your career? What are the “red flag” items that you need to correct? What are the more transparent behaviors that might be underestimated or unknown to you? Hear examples of poor to perfect etiquette and learn the many “little” changes that can make “substantial” differences in how you present yourself and the positive perception of others.

Presentation PDF File Size 2.67 MB

Conflict Resolution & Stress Management


(General Session; SEBA Level All)
Presented by Bob Hobbi, ServiceElements

Conflicts in the workplace can be draining and stressful. We begin to lose motivation, and everyday seems like a longer day at work, all because of unresolved and lingering conflicts with coworkers. Together we will review a multitude of techniques in avoiding conflicts by resolving issues and creating an environment that is stress free. Do you want a better work situation? It doesn’t have to be this way! Come join us and together we will have fun dealing with conflicts.

Presentation PDF File Size 243 KB

12:00 noon - 2:00 pm
Grand Prize Luncheon

PodCastSpeaker: Ed Bolen, NBAA :
Part 1 Runtime 4:05 File Size 961 KB
Part 2 - Ed Bolen, President && CEO Runtime 17:27 File Size 4 MB

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.