Maintenance Management Conference

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Conference Agenda

Review the agenda for each day by clicking on the day below:

MondayTuesdayWednesdayThursdayFriday

Monday, April 21, 2014

11:30 a.m. - 6:00 p.m.

MMC2014 TRACS Golf Classic Tournament


Location: Westchase Golf Club

11:30 a.m. – 12:30 p.m. Registration at the Westchase Golf Club

12:30 p.m. – 1:30 p.m. Lunch

1:30 p.m. Shotgun Start

Post Golf 19th Hole Reception at the Westchase Golf Club
(Immediately following the golf tournament)

Tuesday, April 22, 2014

8:00 a.m. - 8:30 a.m.

Registration and Continental Breakfast


Location: Tampa Convention Center, Outside Ballroom B

8:30 a.m. - 8:40 a.m.

Welcome


Location: Tampa Convention Center, Ballroom B

8:40 a.m. - 10:00 a.m.

Hide Your Goat


Location: Tampa Convention Center, Ballroom B

Presented by: Steve Gilliland, Steve Gilliland, Inc.

Every day, you and your organization are being robbed of the opportunity to perform at peak performance. Who is the thief? Negativity! Not only do problem employees under-perform, they make it difficult for everyone else to do their jobs effectively as well. In this eye-opening session, Steve Gilliland shares the secrets of not allowing people to get your goat.

Key Takeaways:

  • Where bad attitudes originate, why negativity continues to run rampant and ways to head off conflict
  • Innovative methods of dealing with the by-products of bad attitudes
  • How to turn negative attitudes into positive behaviors and problems into opportunities
10:00 a.m. - 10:30 a.m.

Morning Break


Location: Tampa Convention Center, Outside Ballroom B

10:30 a.m. - 11:15 a.m.

Off the Hangar Deck Into the Conference


Location: Tampa Convention Center, Ballroom B

Presented by: JD McHenry, Global Jet Services

Attaining the skills to bring you the most value in all social business and recreational events, can facilitate both your professional and personal success. You will learn about our conference format, goals and networking opportunities to generate the most value from your conference participation as you meet your fellow attendees and seek out exhibitors.

11:15 a.m. - 12:00 p.m.

NBAA Maintenance Technical Rewards & Career Scholarship (TRACS)


Location: Tampa Convention Center, Ballroom B

Presented by: Steve King, NBAA Maintenance Committee

This session contains TRACS program highlights, along with recognition of sponsoring organizations and award presentation for 2014 recipients.

12:00 p.m. - 1:30 p.m.

Lunch in Exhibit Hall


Location: Tampa Convention Center

12:00 p.m. - 6:30 p.m.

Exhibit Hall Open


Location: Tampa Convention Center

1:30 p.m. - 2:15 p.m.

Part 21: Certification Procedures for Products and Parts


Location: Tampa Convention Center, Ballroom B

Presented by: Sarah MacLeod, Obadal, Filer, MacLeod & Klein, P.L.C.

This presentation gives a general business overview of the aviation safety regulations governing certification procedures for products and parts; the curriculum covers each section of 14 CFR Part 21.

2:15 p.m. - 3:00 p.m.

Recruiting and Interviewing


Location: Tampa Convention Center, Ballroom B

Presented by: Franz Gilbert, Gulfstream Aerospace

We are all aware that recruiting and succession planning go hand-in-hand. With Facebook, Twitter, Linked-In and many others cyber representations, recruiting and hiring a work force has many challenges, like no other time. Some of today's challenges, experiences and practices will be presented and discussed to provide you tools for hiring the best candidate for the job.

3:00 p.m. - 4:00 p.m.

Afternoon Break in Exhibit Hall


Location: Tampa Convention Center

4:00 p.m. - 5:00 p.m.

Proactive Approaches to Reduce Human Fatigue in Aviation Maintenance Operations


Location: Tampa Convention Center, Ballroom B

Presented by: Dr. Daniel Mollicone, Pulsar Informatics, Inc.

Dr. Mollicone will present an overview of biological factors that contribute to fatigue in a context relevant to maintenance operations. He will discuss leading edge tools and bio-mathematical fatigue models that can be used to make better schedules, and aid in the selection of personalized fatigue mitigation approaches. He will discuss fatigue risk and recent legal precedents associated with fatigue-related accidents. He will discuss proactive approaches that employers, employees and contractors can take to reduce their fatigue, targeting three benefits: (1) reducing on-the job fatigue; (2) reducing potential negative health impacts of fatigue; (3) reducing the risk of automobile accidents when driving home after assignments.

5:00 p.m. - 6:30 p.m.

Welcome Reception in Exhibit Hall


Location: Tampa Convention Center

Wednesday, April 23, 2014

8:00 a.m. - 8:30 a.m.

Continental Breakfast in Exhibit Hall


Location: Tampa Convention Center
8:00 a.m. - 5:00 p.m.

Exhibit Hall Open


Location: Tampa Convention Center
8:30 a.m. - 8:35 a.m.

Welcome


Location: Tampa Convention Center, Ballroom B
8:35 a.m. - 9:30 a.m.

Beyond the ERP: Enterprise Risk Management


Location: Tampa Convention Center, Ballroom B

Presented by: Tim McSwain, NBAA Aviation Insurance Committee; Brint Smith, John F. Throne & Co.; and Andrew Mawdsley, Southern California Edison, Co.

Business aircraft operators have an Emergency Response Plan (ERP) and regularly run drills to test their ability to respond in the event of an accident or incident. This session will present an accident scenario, solicit audience feedback about an appropriate company response to the situation, and address best practices for ERPs. Moving beyond the ERP, the presenters will address critical Enterprise Risk Management topics such as business continuity, relationships with the NTSB investigators, protecting the company’s brand, family assistance and others. Attendees will receive a tool to help facilitate discussions in your flight operation as you move beyond an ERP.

9:30 a.m. - 9:30 a.m.

Targeted Education Sessions



MMC2014 will feature targeted sessions for distinct audiences throughout Wednesday. Those indicated as "Option A" are designed to assist in developing future industry leaders and succession planning. Those indicated as "Option B" are designed for experienced maintenance management professionals. Sessions size is limited to maintain workshop level participation. Attendees interested in these sessions are encouraged to select each session during the registration process.

9:30 a.m. - 10:15 a.m.

Option A: Basic Recordkeeping and Regulatory Requirements for Managing


Location: Tampa Convention Center, Ballroom A

Presented by: Len Beauchemin, AeroTechna Solutions, LLC

"Why do we keep aircraft records?" This session will offer a detailed elementary review of Title 14 CFR Part 91, 43 and 21 records requirements for aircraft maintenance management. a review of inspection requirements source documents (CFR, TC, STC, AD, OEM, DOT, Operating Environment, etc.) will be provided. Methods of record retention requirements and archive will be discussed.

9:30 a.m. - 10:15 a.m.

Option B: Tactical Approach to Four Strategic Conversations


Location: Tampa Convention Center, Ballroom B

Presented by: Deborah Bew Liu, Aircraft Acquisitions; Greg Panzarella, Sherwin Williams; and Nathan Winkle, NBAA Maintenance Committee

A key skill leaders must possess is the ability to communicate effectively. In the flight department, most communications are tactical. When interfacing with executives, the conversations become more strategic – often outside our comfort zone. This session will address key strategic conversations that aviation maintenance leaders must be prepared to engage in, including tactics to initiate this communication. These four conversations, very relevant to maintenance managers, include: Service Expectations and Agility; Required Metrics and Benchmarking; Corporate Strategy & Aviation Alignment (including cash management strategy, reporting, conservation of expense, tax strategy); and Emissions/Regulatory Implications.

10:15 a.m. - 11:00 a.m.

Morning Break in Exhibit Hall


Location: Tampa Convention Center

11:00 a.m. - 11:30 a.m.

Option B, Part I: The Good Auditor (Selecting an Auditor You Can Count On)


Location: Tampa Convention Center, Ballroom B

Presented by: John Sheehan, Professional Aviation, Inc.

Looking for an auditor to assess your organization? How do you find the best one for your operation? What are the characteristics of a good auditor (i.e., what will your IS-BAO auditor look for?)? An added advantage to this 30-minute presentation is that you will learn what it takes to be a good auditor so that you can perform high quality internal safety audits.

11:00 a.m. - 12:00 p.m.

Option A: Interpersonal Relationships


Location: Tampa Convention Center, Ballroom A

Presented by: JD McHenry, Global Jet Services

"Is it necessary to develop relationships across the disciplines of your industry?" This session will engage in techniques and styles for developing positive relationships to improve communication and business execution both internally and externally. A focus will be placed on understanding the agendas and outcomes of your interactions with others in a variety of environments.

11:30 a.m. - 12:00 p.m.

Option B, Part II: Wacky World of Aircraft Imports and Export


Location: Tampa Convention Center, Ballroom B

Presented by: Mike Mertens, Duncan Aviation

The changing world economy has led to many aircraft being bought and sold across borders. Where do you turn to gain knowledge on how to sell an aircraft to an international customer or bring an aircraft purchased in another country to be operated in the US? This 30-minute session will discuss the FAA standard process for importing and exporting an aircraft. Of course since the FAA standard rarely fits every scenario, our presentation will delve into the pitfalls of both processes and how to resolve them.

12:00 p.m. - 1:30 p.m.

Lunch in Exhibit Hall


Location: Tampa Convention Center

1:30 p.m. - 2:15 p.m.

Option A: Asset Management


Location: Tampa Convention Center, Ballroom A

Presented by: Brandon Battles, Conklin & de Decker

"Is it operations at any cost, who cares? " This session will establish an understanding for the basics of aircraft operating and maintenance costs. Basic financial terms will be reviewed and discussed. Suggestion will be offered for the use of spreadsheets/line items to support, fixed, variable, expense and capital costs management.

1:30 p.m. - 2:15 p.m.

Option B: Hangar Modernization


Location: Tampa Convention Center, Ballroom B

Presented by: Mark Stormberg, Tectonic Management Group

This presentation will discuss how to effectively incorporate modern technologies into new hangar construction and hangar refurbishment with an emphasis on gaining operational efficiency and energy cost effectiveness.

2:15 p.m. - 3:00 p.m.

Option A: OSHA Requirements When Conducting an IS-BAO Audit


Location: Tampa Convention Center, Ballroom A

Presented by: Bob Gould, Bravo Golf Aviation

"Is it safety at any cost, or does there have to be a cost to safety?" Safety management Systems, audits, certificate action, liability, compliance, jail time, smoking hole, whistle blower are words we all seem to read about. Safety is an industry, however we are not in the business of safety. This session will cover some basics in the common requirements for conducting work in hangar, on the ramp and at an MRO facility.

2:15 p.m. - 3:00 p.m.

Option B: Interior Management: Keeping the New Materials New


Location: Tampa Convention Center, Ballroom B

Presented by: Matt Henry, Appearance Group

Materials used in aircraft interiors are meant to be practical to comfortable; albeit with safety certification requirements. Proper maintenance and care of these materials help ensure certification integrity, appearance and product longevity.

3:00 p.m. - 4:00 p.m.

Afternoon Break in Exhibit Hall


Location: Tampa Convention Center

4:00 p.m. - 5:00 p.m.

Back to the Future in Aircraft Maintenance


Location: Tampa Convention Center, Ballroom B

Moderated by: Lee Brewster, NCATT

Presented by: Adrian Paull, Honeywell Aerospace; Mike Wuebbling, The Boeing Co.; and Jon Haag, Mondelez

Planning for the future is much easier if we can stand in the past and look forward. Change and continuous improvement are pillars of the aerospace industry. A panel session will be presented with some of our industry professionals who carved their way through the future we live in today as maintenance professionals. Prepare your questions and concerns, in the spirit of preparing for the future.

6:00 p.m. - 9:30 p.m.

Evening Event: “Splitsville”


Location: Splitsville

A vintage, retro-style bowling alley with a fresh spin on music, dining and entertainment. www.splitsvillelanes.com/location/tampa

Thursday, April 24, 2014

8:00 a.m. - 8:30 a.m.

Continental Breakfast in Exhibit Hall


Location: Tampa Convention Center
8:00 a.m. - 1:30 p.m.

Exhibit Hall Open


Location: Tampa Convention Center
8:30 a.m. - 8:35 a.m.

Welcome


Location: Tampa Convention Center, Ballroom B
8:35 a.m. - 9:30 a.m.

Generations in Aircraft Maintenance


Location: Tampa Convention Center, Ballroom B

Presented by: Bob Hobbi, Service Elements

Communication styles are generally equated with personality, gender, and even occupation. However, intergenerational communication challenges now exist in the business aviation workplace. In this session, we will define and discuss communication tendencies of different generations, and the challenges that occur in the workplace as a result. Participants will leave the session with solutions to solve communication challenges across the ages, thereby increasing organizational effectiveness for their maintenance team.

9:30 a.m. - 10:15 a.m.

Are You Truly Prepared for Your Next Hangar Emergency?


Location: Tampa Convention Center, Ballroom B

Presented by: Richard Gomez, MedAire, Inc.

Even a well-maintained, orderly hangar has potential for safety hazards and personal injury. Hear about some recommended best practices that will help you to avoid or minimize exposure to serious risk caused by chemical spills or electrical shock and potentially compounded by the fatigue factor! This interactive session will offer suggestions to mitigate risks in the hangar, and could help save your coworker's life when an incident does occur.

10:15 a.m. - 11:00 a.m.

Morning Break in Exhibit Hall


Location: Tampa Convention Center

11:00 a.m. - 12:00 p.m.

Cabin Connectivity and the Passenger Experience


Location: Tampa Convention Center, Ballroom B

Presented by: Kevin Cox, Satcom Direct and Mark Mata, Satcom Direct

This session is a follow-on session to last year's MMC, "The Next Generation of Aviation Communication" presented by Inmarsat. The standard equipment infrastructure common and necessary on board the aircraft to reach the sky and the Earth will be explained. Common configurations which present the best performance will be discussed in user friendly terms. And in conclusion, this session will review with some basic trouble shooting and resources guidance to ensure success.

12:00 p.m. - 1:30 p.m.

Lunch in Exhibit Hall


Location: Tampa Convention Center

1:30 p.m. - 2:30 p.m.

The Future of Aviation: Big Change Inbound


Location: Tampa Convention Center, Ballroom B

Presented by: John Petersen, Arlington Institute

Futurist and pilot John Petersen will take us on a flight across the horizon, highlighting the big, converging, highly disruptive trends and breakthroughs that are certain to reconfigure aviation in the coming years. Guaranteed: you will be surprised. Fasten your seat belt!

2:30 p.m. - 3:30 p.m.

Conference Wrap-up


Location: Tampa Convention Center, Ballroom B

Friday, April 25, 2014

7:30 a.m. - 5:00 p.m.

PDP Course: Technical Operations Manual Workshop


Location: Tampa Convention Center, Room 1

Presented by: Len Beauchemin, AeroTechna Solutions, Inc.

7:30 a.m. – 8:00 a.m. Registration and Continental Breakfast in the Tampa Convention Center

8:00 a.m. – 5:00 p.m. Workshop

The objective of this course is to provide the necessary knowledge to create a document that clearly states your execution of aircraft maintenance, ground and hangar operations. The goal of which is to ensure clarity, identify responsibility, point accountability and avoid "willful non-compliance." The workshop highlights the integration of IS-BAO standards, FAA regulatory requirements and NBAA current operational excellence practices as identified by the NBAA Maintenance Committee. A review of current industry trends will also be presented as we prepare for the future. The workshop is a must for leaders from both new NBAA Members and legacy departments; and as a career development opportunity for those seeking greater reward. This course meets PDP Objective T8.

Conference Sponsors

Platinum Sponsors

Gulfstream

Gold Sponsors

    StandardAero  

StandardAero

Silver Sponsors

  ARNIC Direct   Bombardier_Evolution  
  CRS Jet Spares   Dallas Airmotive  
  Millennium International   Rockwell Collins  
West Star

Bronze Sponsors

  Cutter   Global Parts  
  Greenwich Aerogroup   Jetex  

Pratt & Whitney Canada

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.