NBAA 24th Annual Maintenance Management Conference

Conference Agenda

NBAA PDP COURSES

(A separate fee is required for these courses. Continental breakfast, breaks, lunch and handout materials are provided.)

Tuesday, April 14, 2009

7:30 am – 8:00 am

Registration & Continental Breakfast

8:00 am – 5:00 pm

NBAA PDP Course: Managerial Communications

Presented by Embry-Riddle Aeronautical University and meets PDP Objective L4

This course is designed for fight department personnel who want to disseminate information using effective verbal and non-verbal communication strategies and engage personnel in order to enhance performance and understanding at relevant levels of the corporation. Communication techniques, tools, barriers and technologies will be presented in a practical manner to assist in the management of a corporate fight department. NBAA PDP Course: Technical Operations – Policy & Procedures Manual Development

8:00 am – 5:00 pm

NBAA PDP Course: Technical Operations – Policy & Procedures Manual Development

Presented by Aerotechna Solutions and meets PDP Objective T8

The objective of this course is to provide the necessary knowledge to create a document that is applicable and effective for your maintenance organization and that contains processes and policies that you can execute at all levels of activity. The workshop highlights safety management systems with the integration of IS-BAO standards, regulatory requirements and current benchmark practices as identified by NBAA’s Maintenance Committee. A review of current industry trends will also be presented as we prepare for the future. The workshop is a must for new NBAA Members, a great refresher for the legacy departments and a career development opportunity for those seeking greater reward.

12:00 noon – 5:00 pm

Maintenance Management Golf Tournament

12:00 noon

Boxed Lunch

1:00 pm

Tee Time

This year’s Maintenance Management Golf Tournament will be held at the Stonebridge Golf Course of New Orleans, 150 Stonebridge Drive, Gretna, Louisiana 70056. Golf attire is a shirt with a collar. Shorts must be appropriate length and no metal spikes are allowed. Cost is $85 per player (includes greens fees, cart fees, box lunch and reception). Rental clubs are $30.

Wednesday, April 15, 2009

8:00 am – 8:30 am

Registration & Continental Breakfast

8:30 am – 9:00 am

Welcome

9:00 am – 10:00 am

Leadership by Example: Positively

Presented by Mike Franks, CSP, CPAE

The program focuses on the ethics of leadership, doing the right things (personally and professionally), building respect, conducting “want to attend” meetings for staff, enhancing personal speaking skills and effectively motivating people. Mike Franks’ credibility for conducting programs on leadership goes back to his college days where he was president of his fraternity in his junior year. After college, he worked his way up from a fledgling salesman to local manager to district manager to national sales manager to VP of sales for an international corporation – he did this within 4 years and by the age of 26. He has had as many as 50 salespeople reporting directly to him. At the age of 37, he became one of the youngest presidents of the 3,600 member National Speakers Association.

10:00 am – 10:30 am

Break

10:30 am – 11:30 am

Future Challenges & the Value of Aviation Automation: The Increasingly Vital Role of Software in Aviation Maintenance

Presented by Jack Demeis, Continuum Applied Technology, Inc. (CORRIDOR Software)

Aviation service providers are continuously challenged to improve efficiency and lower costs, while maintaining and even improving upon high standards already achieved in safety, compliance and levels of service. Automation that addresses these requirements is key. An effective software package will streamline day-to-day operating processes and provide up-to-the-second operations data that are critical for effectively managing the business and improving customer service levels. Management must have a clear and accurate understanding of every aspect of their business – revenue, costs, productivity, inventory and compliance – as it occurs. Automation that provides this information allows for accurate analysis, projections and, ultimately, decisions that will strengthen aviation service providers into the future.

11:30 am – 12:00 noon

Justify Your Flight Department

Presenter Dave Lombardo

A leading industry journalist, Dave Lombardo, will be talking about the tools necessary for explaining the value of a business airplane and justifying a company’s flight department. The event offers participants a chance to interact, learn and exchange ideas with industry leaders on hot topics in leadership management, technology trends, regulatory issues and special subjects for personal growth.

12:00 noon – 1:00 pm

Lunch

1:00 pm – 2:00 pm

Successful Transition to Leaders

Presented by J.D. McHenry, Global Jet Services

Strong leadership promotes vision, creativity and change for better performance within an organization. A leader must delegate authority to others, encourage participation and rely on personal power to manage subordinates and the people around them. The democratic leadership style must be practiced in today’s aviation industry to promote a positive culture, motivation, safety and a result oriented environment. Aviation technicians must transition from being technicians to highly skilled professional leaders and managers. The only way to accomplish this is by learning new innovative ways to manage everyone around them and to not solely rely on their technical skills.

2:00 pm – 3:00 pm

Violation Producing Countermeasures

Presented by Dr. Tony Kern , Convergent Performance

In this fast moving presentation, Dr. Kern proposes a new way of thinking about and advocating for compliance in professional maintenance operations. Using an interactive presentation, Dr. Kern provides a path forward for maintainers, supervisors and operators to work seamlessly together in support of world class maintenance and inspection. Specific topics include:

• Four types of non-compliance – two of which are hidden opportunities for improvement
• Six Violation Producing Conditions (VPCs) – how to recognize and respond in real time aviation maintenance and operations
• The 3 D’s of compliance assurance - Discipline, Diligence and attention to Detail
• Keys to continuous improvement – Compliance assessment, data collection and analysis tips
• A call to action to take professional maintenance operations to the next level in human performance

Handouts with key skill sets and checklists will accompany the presentation.

3:00 pm – 3:30 pm

Break

3:30 pm – 4:30 pm

The SMS approach, “Tombstone to Touch Stone”

Presented by Kathy Perfetti, IBAC

Review of the IS-BAO standard and its practical application for ground operations and maintenance activities. The recently introduced SMS “tool box” will be opened to highlight the tools available to complete the execution and implementation of an SMS program. Tools such as GAP analysis, Hazard Identification, Safety Policy examples and many more will be taken from the “tool box” as we reconfigure our organizations from fault finding, to prevention, through risk assessment and action.

4:30 pm – 5:00 pm

Introductions of Exhibitors

5:00 pm – 7:00 pm

Welcome Reception in Exhibit Hall

Thursday, April 16, 2009

7:30 am – 8:00 am

Breakfast in the Exhibit Hall

7:30 am – 5:00 pm

Exhibit Hall Open

8:00 am – 8:30 am

Welcome

8:30 am – 9:00 am

FAA AFS 300 Update

Presented by Carol Giles, FAA AFS 300

Sharing the FAA’s vision for the future of aviation maintenance: the profession, its technicians and the regulatory direction for aircraft maintenance community is the focus of this presentation.

9:00 am – 10:00 am

Error Reporting / Management / Analysis - Just Culture

Presented by Guy Minor, FAASTeam

A Safety Management System contains employee reporting as a core element. This talk will cover aspects of the kind of organization that promotes employee reporting and five essentials of a reporting system. It also will introduce the human factors analysis and classification system as a tool for analyzing the data mined from employee reports and the human factors analysis and classification system as a tool for analyzing the data mined from employee reports.

10:00 am – 10:30 am

Break in Exhibit Hall

10:30 am – 12:00 noon

“Managing Legal and Risk Issues, in a time of doing more with less”

Presented by John Averill, Insurance Ofce of America and Mark Fava, Nelson Mullins & Scarborough LLP

In this time of doing more with less, we want to explore how to get the most out of your vendor chain, management of your aviation assets, manage moral exposures and fight the legal battles. John Averill and Mark Fava team up once again to update you on the topics covered last year and give you their perspective on the current business environment. The way that we pursue our jobs and conduct business on behalf of our employers and partners has changed. Some of the new topics discussed will include: new teeth to litigation; instant morale hazards; asset valuation; vendors and the liabilities they bring with them; value of ICAO’s SMS approach; record keeping; and suspect unapproved parts; and your insurance company.

12:00 noon – 1:30 pm

Lunch in Exhibit Hall

1:30 pm – 2:00 pm

Game

2:00 pm – 3:00 pm

“The Development and Integration of Today’s Rapidly-Advancing Technology”

Presented by Jim Gallagher, Gulfstream Aerospace

Gulfstream Aerospace presents a preview of today’s emerging technologies and how they could influence the business aviation aircraft of tomorrow.

3:00 pm – 3:30 pm

Break in Exhibit Hall

3:30 pm – 5:00 pm

OSHA for the Aviation Technician – Problems and Pitfalls

Presented by Robert Gould, Global Jet Services

“In addition to meeting FAA maintenance and operational regulations, the AMT is also responsible for meeting work safety requirements of the Occupational Safety and Health Administration. Unfortunately, OSHA rules and regulations are never studied during an AMT’s initial training and is learned during “on-the-job” through formal company training or by a bad experience. This presentation will provide the audience with the basic knowledge to avoid the pitfalls often cited with OSHA violations within the workplace.

6:00 pm – 9:00 pm

River Boat Networking Cruise

Friday, April 17, 2009

7:30 am – 8:00 am

Continental Breakfast in Exhibit Hall

7:30 am – 11:30 am

Exhibit Hall Open

8:00 am

Welcome Back

8:00 am – 9:00 am

Voluntary Disclosure Programs for Maintenance Professionals

Presented by Lori Edwards, Jackson, Wade & Blanck, LLC

Maintaining a strong safety culture is key in aviation. In support of that goal, the FAA provides several voluntary disclosure programs aimed at helping certificate holders identify negative safety trends before they result in an accident, incident or regulatory violation. In this session the presenter will discuss several of the voluntary disclosure programs available, and the unique ways in which they may apply from a maintenance perspective.

9:00 am – 10:00 am

Daily Maintenance to Asset Management

Presented by Len Beauchemin, AeroTechna Solutions LLC

Aircraft and their spares are expensive assets that must be managed to get the most cost effective use from them throughout their useful lives. This session will develop an understanding of what “Asset Management” means to the owner, the operations staff and the technical staff. An examination of the major factors that are involved in developing an asset management plan, including maintenance, spares inventory, record keeping, productivity and cost. Emphasis will be placed on the impact each of these has on the cost effectiveness of the operation and how to measure the success of your asset management program.

10:00 am – 10:30 am

Break in Exhibit Hall

10:30 am – 11:30 am

Six Very Personal Gifts to Control Your Own Destiny and Stay GREAT!

Presented by Mike Marino, Jr.

At times the key to unlocking your potential and shifting your expectations into gear begins with knowing “what to ask.” Mike Marino shares his insight and wisdom from life’s personal experiences with this upbeat presentation.

11:30 am – 1:00 pm

Lunch and Conference Wrap-up

NBAA Maintenance Committee Update

Presented by Jim Janaitis, IBM Flight Operations and Brad Townsend, Sprint Flight Operations

Committee members provide status reports on several major initiatives and their expected effect on the future of the aviation maintenance professional.

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