National Business Aviation Association, Inc.

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Agenda

Thursday – June 16, 2011

8:00 am – 3:30 pm

Lead/Manager Flight Attendant/Flight Tech Roundtable

Are you currently a Lead, Chief, Manager, Director of Flight/Cabin Attendants, Technician or In-flight Coordinator trying to improve your Cabin Standards operation? Are you willing to share best practices from your experience and flight department? If so, join us for this group discussion highlighting best practices of Part 91, 125 and 135 Flight Departments in areas of cost saving strategies, management perspectives, training, consistency of services, IS-BAO/SMS standards, SOPs and manuals.

An RSVP is required to attend this meeting. If you are unsure of your plan to attend the conference, please RSVP with YES and advise us should you have any scheduling conflicts. RSVP to Jay Evans, NBAA at jevans@NBAA.org

1:00 pm – 5:00 pm

How to Break Into Corporate Aviation Effectively & Produce Results

Presented by Susan C. Friedenberg, Corporate Flight Attendant Training and Patricia Adams, FACTS Training International

This workshop focuses on Best Practices for flight attendants interested in joining the Business Aviation Community. Resumes, interviewing tips, marketing skills, and presenting yourself as a personal business in a global business aviation environment will be discussed.

6:00 pm - 6:30 pm

First Time Attendee Orientation

If this is your first NBAA Flight Attendant Conference don’t miss this opportunity to meet the NBAA Flight Attendant Committee. The committee is anxious to meet you, answer any questions you may have and help you get the most from the NBAA Flight Attendants/Flight Technicians Conference.

6:30 pm – 8:00 pm

Welcome Reception & Conference Registration

Join us for this kick-off icebreaker to begin networking with fellow attendees. Your NBAA Flight Attendants Committee members will welcome you and offer their guidance to all first time attendees in helping make the most of their investment in this event. Hors d’oeuvres will be served and a cash bar will be available. Vendor Display Tables Open.

Friday – June 17, 2011

7:30 am – 8:00 am

Continental Breakfast

Sponsored by ImpressionsInFlight.com

Vendor Display Tables Open

8:00 am – 8:15 am

Conference Opening and Welcome

Presented by Scott Arnold, NBAA Flight Attendants Committee Chair

8:15 am – 9:00 am

NBAA Business Aviation Hot Topics

SEBA Level: All

Presented by Ed Bolen, NBAA President and CEO

NBAA wants you to be informed and up-to-date on our industry's most pressing issues, which will be discussed during this time.

9:00 am – 10:30 am

Keynote Speaker: Pat Johns, Exploring for Excellence

SEBA Level: All

Sponsored by Jet Professionals, LLC and Jet Aviation Teterboro

“It’s about how we change when we face challenges head on!” Pat Johns, photojournalist and athlete takes us on a journey “In the Shadow of Giants,” as we explore our own potential with the Power of the Five C’s; Comfort zone, Commitment, Connections, Common sense and Compassion. As our industry and economy evolve, Pat offers skills and tools we can share amongst our colleagues, our organizations and aircraft as we handle the challenges of today.

10:30 am – 11:00 am

Morning Break

Sponsored by AirCare Crews and ACCESS™ Assistance

Vendor Display Tables Open

11:00 am – 12:15 pm

Flight Attendant Drug and Alcohol Program “FADAP”
Flight Attendants Helping Flight Attendants

SEBA Level: All

Presented by Deborah McCormick, a US Airways Flight Attendant with 38 years of service currently the FADAP coordinator, a Certified Employee Assistance Professional, National Certified Addiction Counselor and Substance Abuse Professional and Heather Healy, Director of an Employee Assistance Program headquartered in Washington DC and field instructor with the University of Maryland School of Social Work, certified as an Employee Assistance Professional, a Drug and Alcohol Counselor, and a Substance Abuse Professional for DOT evaluations.

Where would you turn if you or a co-worker were experiencing a form of drug or alcohol addiction? Did you know that Flight Attendants are nine times more likely than pilots to test positive for drugs or alcohol. Both the afflicted and the affected flight attendant now have a confidential place to turn for help, regardless of your employer or affiliation. Come join us and gain an understanding of what resources and services the newly created Flight Attendant Drug and Alcohol Program “FADAP” can provide you or fellow co-workers suffering from addiction.

12:15 pm – 1:30 pm

Lunch

Vendor Display Tables Open

1:30 pm – 2:45 pm

Technology Impact

SEBA Level: All

Presented by Aircell and Satcom Direct

In today’s world, aircraft owners, executives and passengers expect to utilize their voice, data and video devices with little to no service interruption while traveling. Two of our leading communications providers, Aircell and Satcom Direct, will demonstrate how to go from ground transportation onto the aircraft and travel around the world without skipping a beat! The knowledge you’ll gain from this session will help you to become more “tech savvy”, and confident in handling technological challenges that might arise on the aircraft.

2:45 pm – 3:30 pm

Educating the Client Enhances Cabin Safety

SEBA Level: All

Presented by Amy Nelson, ConocoPhillips Alaska

How many times have you heard, “because the client likes it this way?” or “But I own the plane…?” Are your clients aware of safety and security regulations and why we have them? This session covers various methods used to effectively educate clients and passengers resulting in a much safer cabin environment.

3:30 pm – 4:00 pm

Afternoon Break

Sponsored by FACTS Training

Vendor Display Tables Open

4:00 pm – 5:15 pm

Captain’s Round Table

SEBA Level: All

Presented by Captains from prominent flight departments including, United Technologies, Conoco-Phillips, MGM Resorts Aviation and Flexjet.

Important topics such as: Crew Resource Management (CRM), Emergency Procedures, and Customer Service will be discussed. This panel of flight deck crewmembers will provide insight into their support of the Flight Attendant/Flight Technician role, specifically addressing aviation industry standards and procedures before taking questions from the audience.

6:30 pm - 9:00 pm

San Diego at Sunset Cruise

Sponsored by the Catering Working Group

While networking with your peers, enjoy the sights and sounds of the magnificent San Diego Bay on a sunset reception and dinner cruise. Boarding begins at 6:30 pm for a 7:00 pm departure.

Saturday – June 18, 2011

8:00 am – 8:30 am

Continental Breakfast

Sponsored by Impressions Inflight

Vendor Display Tables Open

8:30 am – 9:00 am

Giveaways and Scholarship Awards Presentation

9:15 am – 11:15 am

Minute Clinic Rotations

SEBA Level: All

1. Interior Considerations and Table Settings
   Presented by Bombardier Aerospace and The Corporate School of Etiquette
   A dazzling display of professional table settings and luxury items will be presented during this clinic; Bistro casual dining, cultural considerations for clients, and interior items for all aircraft configurations will be discussed and showcased.
2. Dine Around the World in 30 Minutes - Ethnic Cuisine and Beyond
   Presented by Gourmet Inflight Catering
   In your global travels you’ve probably figured out how to adjust to time zone changes, season changes and even jetlag, but changes in cuisine from one stop to the other? This session is your guide to ethnic cuisine at most travelled destinations. Uncover the local dishes that will make your menu shine wherever you fly.
3. Don’t You Dare Cross Me!
   Presented by GA Food Safety Professionals
   Jean Dible will cover the following topics for food safety in the galley: How to thaw and reheat foods correctly, microwave cooking and reheating and cross-contamination in the food galley.
4. Internet Catering & Technology
   Presented by InflightEx Technology
   This session brings you up-to-date on the current flight attendant software packages as well as the latest apps on your mobile phone that enhance your job performance. Topics include maintaining electronic passenger and crew profiles, catering ordering tips to avoid inappropriate packaging and sizing along with a discussion on future interactive catering ordering processes.

11:15 am - 12:15 pm

Dry Ice

SEBA Level: All

Presented by United States Air Force

Dry ice can be very beneficial for food storage when used properly. The USAF Flight Attendants have successfully created various techniques using dry ice for food storage; allowing them to be self-contained for many days and still meet the requirements. They will explain the various techniques, uses, safety precautions and equipment requirements necessary to ensure proper use of dry ice while keeping safety at the forefront.

12:15 pm – 1:30 pm

Lunch

Vendor Display Tables Open (tables will close after lunch)

1:30 pm – 2:45 pm

Safety Management System and the Flight Attendant/Flight Technician

SEBA Level: All

Presented by Thomas Anthony, Director USC Aviation Safety and Security Program

A Safety Management System (SMS) is an operational foundation for flight departments. Do you know the ICAO regulations that will impact your operation? How do you assist in the development, integration, and implementation of an SMS and identify hazards? Your role and participation as a Flight Attendant or Flight Technician can be crucial to the success of your operation’s SMS program.

2:45 pm – 3:15 pm

Afternoon Break

Sponsored by FlightSafety International

3:15 pm – 4:30 pm

Reality Bites

SEBA Level: All

Presented by contract corporate flight attendants Paul Aston, Kendylle Wessell and Will Macca

A panel of corporate flight attendants share their individual accounts of cabin preparations, evacuations and catering sabotage. Each of their stories validates the importance and justification for our position onboard the aircraft and how their flight attendant training was put to use and what we can each learn from their experiences. A can’t miss session!

4:30 pm – 5:00 pm

Conference Giveaways

All attendees must be present to win and only one prize per person will be awarded.

5:00 pm

Conference Summary and Wrap Up

The Flight Attendants Committee will summarize and wrap-up this conference and invite everyone to join up once again in 2012. Scott Arnold, AirCare Solutions Group, Flight Attendants current Committee Chair, will hand over the reins to the new Chair Mary Ann Fash, The Boeing Company.

Review the 2011 Flight Attendants/Flight Technicians Conference Attendee Brochure (238 KB, PDF)

For More Information

For more information, contact NBAA's Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.