National Business Aviation Association, Inc.

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Agenda

Thursday – June 24, 2010

8:00 am – 11:00 am

Lead /Manager Flight Attendant/Flight Tech Roundtable

Due to the overwhelming success of last year’s meeting, we are pleased to announce the Second Annual Lead Flight Attendant/Manger Roundtable Meeting at the NBAA Flight Attendants Conference. Are you currently a Lead, Chief, Manager, Director of Flight/Cabin Attendants, Technicians, In-flight Coordinators looking on improving your Cabin Standards operation? Are you willing to share best practices from your experience and flight department? Join us for this group discussion highlighting best practices of Part 91, 125 and 135 Flight Departments in areas of cost saving strategies, management perspectives, training, consistency of services, IS-BAO/SMS standards, SOPs and manuals.

*A RSVP is required in order to attend this meeting. If you are unsure of your attendance to the conference, please RSVP with YES and advise us if you have any last minute scheduling conflicts. RSVP to jevans@nbaa.org, NBAA*.

1:00 pm – 5:00 pm

NBAA PDP Course: Creating and Achieving Goals for your Success

Presented by Shari Frisinger, CornerStone Strategies and meets NBAA PDP objectives L2.

(There is a separate fee of $295.00 for this course)

The difference between a dream and a goal is an end date. Goals must be meaningful to increase your chance of achieving them, tied to your values and your motivations, and in line with corporate objectives. Goal setting is one of the activities that has been shown to be the difference between a mediocre corporation and a top-notch organization. Do you want to be part of your organization’s success? By attending this class, you will learn the three classic reasons people don’t achieve their goals, the five components of setting achievable goals and the eight steps to increase your success rate.

6:00 pm – 8:00 pm

Welcome Reception & Registration

6:15 pm – 7:00 pm

First Time Attendee/ Ambassador Meeting

Presented by the Flight Attendant Ambassador Subcommittee, this meeting will introduce first time attendees to the Flight Attendants Committee members and offer suggestions on how to make the most of the Conference experience.

Friday – June 25, 2010

7:30 am – 8:00 am

Continental Breakfast

Vendor Display Tables Open

8:00 am – 8:15 am

Conference Welcome

Scott Arnold, NBAA Flight Attendants Committee Chair
Mary Ann Fash, NBAA Flight Attendants Committee Vice Chair

8:15 am– 9:15 am

Regulatory & Security Hot Topics

SEBA Level: all

Presented by Steve Brown, NBAA Senior Vice President of Operations, Mike Nichols, NBAA Vice President Operations, Education and Economics and Dan Burkhart, NBAA Director of Regional Programs.

This panel of NBAA experts will update the group on key issues affecting business aviation today, and where to focus efforts to ensure this industry remains a vital part of the economy. Included in these topics will be issues from DOT, FAA, TSA, IRS, from both the state and local level and will cover security and environmental issues and how business aviation fits into the global market. This panel will highlight some of NBAA’s work with the regulators and legislators and give insight into how best to prepare for the coming economic and regulatory situations.

9:15 am – 10:30 am

Keynote Speaker: George Dom

SEBA Level: all

This year's keynote speaker, George Dom, former U.S. Navy Blue Angel commander, will speak on "High Trust Leadership." Dom will provide insight into how you can become better equipped to enhance your team's performance through improved relationships, professionalism and accountability

10:30 am – 11:00 am

Morning Break

Sponsored by Medaire

11:00 am – 12:00 pm

“What’s Outside Your Window?”

Presented by Dave Kurner, FAA's Western Pacific Runway Safety Program Regional Manager, Rebecah Kuelskoetter, FAA Cabin Safety Inspector Alaska

Are you familiar with the rules of the runway? Do you understand runway signage? Familiarize yourself with the work area outside the aircraft as Mr. Dave Kurner explains how runways are designed to handle air and ground traffic. Additionally, Ms. Rebecah Huelskoetter will discuss surface contamination from a CRM perspective, and how it affects the role of the Flight Attendant. Also discussed will be the importance of crew briefings and how to effectively communicate to the flight crew what you see and hear from the cabin of the aircraft.

12:00 pm – 1:15 pm

Lunch

Vendor Display Tables Open

1:15 pm – 2:45 pm

Maintaining Your Composure at any Altitude

SEBA Level: all

Presented Shari Frisinger, CornerStone Strategies

Maintaining a cool composure is important whether you are dealing with a safety issue or providing customer service. Discovering how to achieve this depends on both internal and external situational awareness. In this session you will assess your own actions and reactions to perceived triggers, and develop your own techniques for keeping your hot buttons cool and smiling away irritations.

2:45 pm – 3:45 pm

SMS – Safety Management System, Risk Management & ICAO Standards

SEBA Level: all

Presented by Kathy Perfetti, IBAC

The International Standard for Business Aircraft Operations (IS-BAO) is the worldwide-recognized gold standard for business and corporate flight departments. It is a code of best practices developed by the industry for the industry based on a safety management system (SMS). Over 240 flight departments around the world have implemented this program and completed their registration process. Many cabin crewmembers will be working and training within these operations and need to understand how they can support this program. This session explains how these issues impact you.

3:45 pm – 4:15 pm

Afternoon Break

Vendor Display Tables Open

4:15 pm – 5:15 pm

“To Brief or Not to Brief: There is NO Question!”

SEBA Level: all

Presented by H. Beau Altman, Ph.D., HBAcorp

“Often the pilots and the flight attendants do not want to inform the passengers about an emergency for fear of upsetting them. So, they let them sit there in ignorance, and when the accident does happen, no one knows what the hell is going on!” Daniel A. Johnson, Ph.D. Author, “Just In Case.”

This session includes a history of passenger safety preflight briefing methods including aviation critical events leading to safety briefing research and development, government regulations and industry best practices. The unique situation of business and corporate aviation is explored as to C-suite and aviation department personnel acceptance and resistance to passenger safety briefings. Historical examples of briefing videos and safety information cards are presented as well as onboard standup oral/ demonstrations and frequent flyer group tutorials. The argument is offered based on NTSB accident data and bio-psycho-social survival behavior that lives can be saved and injuries reduced with preflight safety briefings supported by a top-to-bottom practiced safety management systems culture.

“History of the Flight Attendant Conference”

SEBA Level: all

Presented by Virginia Lippincott

Former NBAA Flight Attendants Committee Chair and Advisory Council Member Virginia Lippincott will present. “The History of the Flight Attendants Conference; Persevering through Change.” This session will detail the Flight Attendants Committee accomplishments, challengers and goals over the past fifteen years as well as sharing “A Career Corporate Flight Attendant Story.”

6:30 pm

San Diego at Sunset Conference Networking Reception

Come join us for a reception by the pool to connect with all our industry partners as we recover from the day and prepare for tomorrow’s festivities.

Saturday – June 26, 2010

8:00 am – 8:30 am

Continental Breakfast

Vendor Display Tables Open

8:30 am – 9:15 am

Giveaways

Scholarship Awards Presentation to all 2010 Scholarship winners who attend the conference.

9:15 am – 10: 30 am

Deep Water Survival

Presented by Winslow Life Rafts, STARK Survival Company, Survival Systems USA

Our panel of professionals will discuss the type of equipment onboard most aircraft, how to prepare your cabin for a water landing and what to do once you are outside the aircraft and all you see is water. They will also discuss a corporate airplane ditching that took place just three nautical miles off the coast of Norfolk Island.

10:30 am – 11:00 am

Morning Break

Vendor Display Tables Open

11:00 am – 12:00 pm

Social Media

Presented by Scott Arnold, AirCare Solutions Group, Elaine Lapotosky, Jet Professionals, LLC and Mike Nichols, NBAA

Twitter, Facebook, YouTube, LinkedIn, blogs, podcasts and more – These are many of the new-technology tools used to promote businesses as well as individuals. This panel will focus specifically on Face book, LinkedIn, Twitter and NBAA Airmail, how to use them correctly, and how a solid understanding of social media might be critical to your success and optimize your career and networking potential.

12:00 pm – 1:15 pm

Lunch

Vendor Display Tables Open

1:15 pm – 3:45 pm

Minute Clinics

1. Understanding the Date Coding System

Presented by B.E. Princess

This session discusses shelf life, and the recommended use timetable of products, along with information on the usage and storage of food for aircraft catering.

2. Allergies, Allergens, Gluten Free, Celiac disease, Lactose Intolerant

Presented by Tastefully Yours

With so many dietary restrictions how can you safely and correctly provide tasteful catering?

Learn the difference between allergy and disease reactions, how to identify food items containing allergens, as well as how to plan menus and read labels to protect your passengers’ well being.

3. Mark or Sear? Cooking Terminology Made Simple.

Presented by Rudy’s In-flight Catering

It is important to be familiar with catering and kitchen terminology in order to effectively place your order and receive it exactly as you expect it to be prepared. This session addresses those terms and advises how to avoid miscommunication.

4. Making Sure Your Special Requests Turn Out Special

Presented by Air Gourmet

Ordering from restaurants, having a caterer prepare your personal recipe, dealing with organic or shopping for a DVD or bootie socks are all considered special requests. This session will cover the do’ and don’ts of what may cause problems to arise and keep your special requests from being “special”.

5. Personal Travel Kits

Presented by Corporate Flight Attendants Lucinda Trozze and Cyndee Irvine

This session will provide you with a detailed list of what and why you should be carrying certain items in your own personal travel kit. Missing tools or supplies can make or break a successful flight. Find out what’s “in the flight bag” of the experienced flight attendant.

3:45 pm – 4:45 pm

Confronting the Unexpected

Presented by Flexjet Crewmembers of 340FX: Captain Tom Blanton, First Officer Jeremy Stoker, Flight Attendant Debra Turner

Practical use of Crew Resource Management paired with cohesive teamwork can mean the difference between success and failure during an emergency. Learn how these crewmembers prevailed during an unplanned evacuation as a result of their trust in one another and excellent working relationship. This panel discussion will focus on the evacuation itself as well as the impact on the crew well after the event. This is a can't-miss session that will explore both the practical and emotional sides to a situation we all prepare for but hope to never face.

4:45 pm – 5:15 pm

Giveaways

5:15 pm

Conference Summary and Wrap Up

The Flight Attendants Committee will summarize and wrap-up this conference and invite everyone to join up once again back in San Diego, CA in 2011. Amazing prizes and fun will end the conference and prepare the attendees for their safe trip home. You must be present to win.

For More Information

For more information, contact NBAA's Jay Evans at (202) 783-9353 or jevans@nbaa.org.

Any person who attends an NBAA convention, conference, seminar or other program grants permission to NBAA, its employees and agents (collectively "NBAA") to record his or her visual/audio images, including, but not limited to, photographs, digital images, voices, sound or video recordings, audio clips, or accompanying written descriptions, and, without notifying such person, to use his or her name and such images for any purpose of NBAA, including advertisements for NBAA and its programs.