NBAA Management Guide

Full Table of Contents

1. Administration

• 1.1. Purpose of the Aviation Department
• 1.2. Flight Operations Manual
• 1.3. Flying Safety Programs
  • 1.3.1. International Standard for Business Aircraft Operations (IS-BAO)
• 1.4. Safety Management Systems
• 1.5. Department Staffing Guidelines
• 1.6. Aviation Department Personnel
  • 1.6.1. Aviation Department Manager
  • 1.6.2. Safety Manager/Officer
  • 1.6.3. Chief Pilot
  • 1.6.4. Captain
  • 1.6.5. First Officer (Copilot)
  • 1.6.6. Flight Attendant
  • 1.6.7. Flight Technician (Mechanic)
  • 1.6.8. Scheduler/Dispatcher, FAA-Licensed Dispatcher, Flight/Travel Coordinator
• 1.7. Pilot Qualifications
• 1.8. Number of Pilots Required
• 1.9. Personnel Records
  • 1.9.1. Pilot Records Improvement Act
• 1.10. Pilot Logbooks
• 1.11. Salaries and Fringe Benefits
• 1.12. Pilot Retirement Considerations
• 1.13. Pilot Disability Considerations
• 1.14. Loss of License Insurance
• 1.15. Aviation Department Maintenance Personnel
  • 1.15.1. Manager of Maintenance
  • 1.15.2. Lead Maintenance Technician/ Maintenance Foreman/Chief Inspector
  • 1.15.3. Maintenance Technician
  • 1.15.4. Avionics Technician
  • 1.15.5. Line Service Personnel or Hangar Attendant
• 1.16. Maintenance Staffing Guidelines
• 1.17. Maintenance Personnel Responsibilities
• 1.18. Maintenance Personnel Records
• 1.19. Scheduling
• 1.20. Career Development Training
  • 1.20.1. NBAA Certified Aviation Manager Program
  • 1.20.2. NBAA Professional Development Program
  • 1.20.3. NBAA Standards of Excellence in Business Aviation Program
  • 1.20.4. NBAA Annual Meeting & Convention
  • 1.20.5. NBAA Seminar Program
  • 1.20.6. NBAA On-Demand Education Program
• 1.21. Undergraduate Student Internship Programs
  • 1.21.1. Timeline
  • 1.21.2. Job Description and Responsibilities
  • 1.21.3. Qualifications
  • 1.21.4. Internship Program FAQs
• 1.22. Security
  • 1.22.1. Plans to Avoid a Breach of Security
  • 1.22.2. Plans to Respond to a Breach of Security
• 1.23. Group Executive Travel
• 1.24. FAA Violation and Enforcement Procedures
  • 1.24.1. Investigation Procedures
  • 1.24.2. FAA Enforcement Action
  • 1.24.3. Administrative Action
  • 1.24.4. Re-Examination
  • 1.24.5. Certificate Action
  • 1.24.6. Civil Penalty
  • 1.24.7. Criminal Action
  • 1.24.8. Remedial Training Program
  • 1.24.9. Voluntary Disclosure
• 1.25. Company Pre-Accident Plan
  • 1.25.1. Accident Notification
  • 1.25.2. On-Site Procedures
  • 1.25.3. On-Site Statements
  • 1.25.4. Company Involvement
  • 1.25.5. Parties to an Investigation
  • 1.25.6. Public Relations
  • 1.25.7. Care of Survivors and Next of Kin
• 1.26. Carriage of Elected Officials and Candidates
• 1.27. Aircraft Resourcing Options
  • 1.27.1. Evaluating Transportation Modes
  • 1.27.2. Corporate Air Shuttle Considerations
• 1.28. Aircraft Operating Costs
  • 1.28.1. Direct Operating Costs (DOCs)
  • 1.28.2. Fixed Costs
  • 1.28.3. Operational Data
  • 1.28.4. Allocating Aircraft Operating Costs (Chargebacks)
  • 1.28.5. Allocation (Chargeback) Methods
• 1.29. Aircraft Insurance
  • 1.29.1. Aircraft Liability Insurance
  • 1.29.2. Nonownership Aircraft Liability
  • 1.29.3. Airport Liability Insurance
  • 1.29.4. Workmen’s Compensation and Employers’ Liability Insurance
  • 1.29.5. Insurance Underwriter’s Evaluation
  • 1.29.6. Insurance Evaluations of Maintenance
• 1.30. Aircraft Noise
• 1.31. Environmental Concerns
• 1.32. FAR Part 135 for Business Aircraft Operations
• 1.33. Time Sharing, Interchange and Joint Ownership
  • 1.33.1. Time Sharing
  • 1.33.2. Interchange
  • 1.33.3. Joint Ownership
• 1.34. The Internal Revenue Service and Excise Taxes
• 1.35. Non-Business Use of Employer-Provided Aircraft
  • 1.35.1. When Flights Are Taxable
  • 1.35.2. Types of Employees
  • 1.35.3. How Flights Are Valued
  • 1.35.4. Consistency Rules
• 1.36. Bona-Fide Security Concerns
• 1.37. State Aviation Taxes
• 1.38. Outsourcing
• 1.39. Demonstrating the Value of Business Aviation
• 1.40. References for Administration

2. Flight Operations

• 2.1. Flight Operations Personnel Certificates, Ratings and Training
• 2.2. Flightcrew Training
  • 2.2.1. Training Program Guidelines
  • 2.2.2. Minimum Regulatory Standards
  • 2.2.3. Advanced Flightcrew Training
• 2.3. Flightcrew Fitness and Health
  • 2.3.1. Diet, Exercise, Rest and Stress
  • 2.3.2. Medication
  • 2.3.3. Flightcrew Illness
  • 2.3.4. Alcohol and Drug Use
  • 2.3.5. Blood Donations
• 2.4. Flight, Duty and Rest Time Considerations
  • 2.4.1. Fatigue
  • 2.4.2. Flight and Duty Time Guidelines
  • 2.4.3. Rest Time Guideliness
• 2.5. Transient Facilities and Services
• 2.6. Crew and Passenger Relations
  • 2.6.1. Passenger Briefingss
  • 2.6.2 Passengers Requiring Special Attentions
• 2.7. Pilot-in-Command Authority
• 2.8. Standard Operating Procedures
  • 2.8.1. Pre-Taxi/Departure Briefing
  • 2.8.2. Engine Start Up
  • 2.8.3. VFR Takeoff, Aborted Takeoff, Climb and Cruise
  • 2.8.4. IFR Takeoff, Aborted Takeoff, Climb and Cruise
  • 2.8.5. Instrument Approaches
  • 2.8.6. Visual Meteorological Conditions Approach and Landing
  • 2.8.7. Operations at Night
  • 2.8.8. Sterile Cockpit
  • 2.8.9. Aircraft Malfunction Procedures
  • 2.8.10. Events Requiring Notification to the NTSB
• 2.9. Minimum Approach Standards for New Pilots
• 2.10. Takeoff Weather Minimums
• 2.11. Landing Minimums
• 2.12. Postflight Procedures
• 2.13. NBAA Noise Abatement Program
  • 2.13.1 Noise Abatement Program Objectives
  • 2.13.2. Turbojet Business Aircraft Operations
  • 2.13.3. Local Communities and Airports
  • 2.13.4. Airframe and Engine Manufacturing
  • 2.13.5. Flight Information and Training
  • 2.13.6. Air Traffic Control Procedures
  • 2.13.7. NBAA Standard Departure Procedures
  • 2.13.8. NBAA Close-In Departure Procedures
  • 2.13.9. NBAA Approach and Landing Procedure VFR and IFR
  • 2.13.10. NBAA Noise Abatement Program Summary
• 2.14. Maintenance Away from Home Base
  • 2.14.1. Minimum Equipment List (MEL)
  • 2.14.2. Maintenance Procedures
• 2.15. Single Pilot Operations Under IFR
• 2.16. References for Flight Operations

3. International Operations

• 3.1. Introduction
• 3.2. Personal Documentation
• 3.3. Aircraft Documentation
• 3.4. Flightcrew Flight, Duty and Rest Time Considerations
• 3.5. International Flightcrew Training
• 3.6. Flight Planning Organizations
• 3.7. Security Regulations and Other Considerations
• 3.8. MNPS Airspace and RNP
• 3.9. Performance-Based Navigation (RNP vs. RNAV)
• 3.10. Ground Handling
• 3.11 Fuel and Fueling
• 3.12 Equipment Considerations
• 3.13. Aircraft Maintenance
• 3.14. User Charges and Handling Fees
• 3.15. Inspection Agencies (Facilitation)
• 3.16. Customs and Cabotage
• 3.17. U.S. Military Airfields
• 3.18. International Business Aviation Council
• 3.19. NBAA Resources for International Operators
• 3.20. References for International Operations

4. Maintenance Operations

• 4.1. Maintenance Operations Manual
• 4.2. Purpose of the Business Aviation Maintenance Department
• 4.3. Maintenance Department Mission Statement
• 4.4. Maintenance Department Budget
• 4.5. Maintenance Department Organization
• 4.6. Staffing the Maintenance Department
• 4.7. Maintenance Technician Qualifications
• 4.8. Maintenance Technician Tools
• 4.9. Shop Tools and Support Equipment
  • 4.9.1. Calibration of Precision Tools
• 4.10. Maintenance Technician Training
• 4.11. Maintenance Technician Work Performance Criteria
• 4.12. Elements of Aircraft Maintenance Activity
  • 4.12.1. Preflight Inspections
  • 4.12.2. Postflight Inspections
  • 4.12.3. Inspection Programs
  • 4.12.4. Selecting an Inspection Schedules
  • 4.12.5. Additional Inspection Requirements
  • 4.12.6. Management of the Inspection Program and Schedules
  • 4.12.7. Engine/Component Inspections and Overhauls
  • 4.12.8. Scheduled Maintenance
  • 4.12.9. Unscheduled Maintenance
  • 4.12.10. Performance of Aircraft Maintenance and Inspections
  • 4.12.11. Airdata/Radio/Radar Electronic Equipment Maintenance and Inspections
  • 4.12.12. Operational Check Flights
  • 4.12.13. Scheduling Inspections, Maintenance and Time-Limited Components
  • 4.12.14. Work Interruption Procedures
  • 4.12.15. Parts Removal Forms
• 4.13. Quality Assurance
  • 4.13.1. Requirements
  • 4.13.2 Overviews
  • 4.13.3 100-Percent Inspection
  • 4.13.4 CASS Overview
  • 4.13.5 CASS Audit Program
  • 4.13.6 CASS Audit Results
• 4.14. Aircraft Maintenance Records Management
  • 4.14.1. Overview of the FAA Records Regulation
  • 4.14.2. Records Management for Evaluation of Aircraft
  • 4.14.3. Records Management for Maintenance
  • 4.14.4. Records Organization
• 4.15. Discrepancy Management
  • 4.15.1. Briefings and Debriefings
  • 4.15.2. Inoperative Instruments and Equipment
  • 4.15.3. Discrepancy Management Definitions
  • 4.15.4. Discrepancy Management Recommendations
• 4.16. Outside Maintenance
  • 4.16.1. Service Center Selection Checklist
  • 4.16.2. Developing the Request for Proposal (RFP)
  • 4.16.3. Service Center Communication
• 4.17. Spare Parts Inventory
• 4.18. Maintenance Technician Duty Time
• 4.19. Compensation of Maintenance Personnel
• 4.20. Safety Programs
  • 4.20.1. Lockout/Tagout Procedures
  • 4.20.2. Confined Space Entry Program
  • 4.20.3. Respiratory Protection Procedures
  • 4.20.4. Rolling Stepladder/Stair Safety Program
  • 4.20.5. Fall Protection
• 4.21. References for Maintenance Operations

Appendix A: Aircraft Insurance

• A.1. Physical Damage (Hull Insurance)
• A.2. Aircraft Liability
• A.3. Non-Ownership Aircraft Liability
• A.4. Airport Liability Insurance
• A.5. Worker’s Compensation and Employers Liability Insurance
• A.6. Aviation Insurance Rates
• A.7. How Rates Are Established
  • A.7.1. New Aircraft
  • A.7.2. Older Aircraft
  • A.7.3. Group Insurance at Lower Premium Rates
  • A.7.4. The Aviation Insurance Underwriter’s Evaluation
  • A.7.5 The Market Cycle

Appendix B: Aircraft Feasibility Study

• B.1. Choosing a New Aircraft
  • B.1.1. Cost Factors
  • B.1.2. Aircraft Characteristic Factors
  • B.1.3. Safety Factors
  • B.1.4. Environmental Factors
  • B.1.5. The Final Step

Appendix C: Supplemental Lift

• C.1. Aircraft Charter
• C.2. Fractional Ownership
• C.3. Regulatory Responsibilities and Safety Guidelines for Fractional Owners
• C.3.1. Valid Management Contract Between Fractional Owner and Program Manage
• C.3.2. Fractional Owner's Use of Program Aircraft
• C.3.3. Clarification of When Fractional Owner Is in Operational Control
• C.3.4. Implications of Fractional Owner Being in Operational Control
• C.3.5. Fractional Owner's Understanding and Acknowledgement of Its Operational Control Responsibilities
• C.4. Regulatory Responsibilities and Safety Guidelines for Fractional Ownership Program Managers
  • C.4.1. Safety
  • C.4.2. Operations Manual
  • C.4.3. Personnel
  • C.4.4. Flightcrew Experience
  • C.4.5. Flightcrew Record Keeping
  • C.4.6. Aircraft Record Keeping
  • C.4.7. Scheduling
  • C.4.8. Flightcrew Training
  • C.4.9. Flight, Duty and Rest Time
  • C.4.10. Standard Operating Procedures
  • C.4.11. Minimum Approach Criteria
  • C.4.12. Substance Abuse Program
  • C.4.13. Advance Notice of Non-Program Aircraft Substitution
  • C.4.14. Aircraft Maintenance
  • C.4.15. FAA Awareness
  • C.4.16. Passenger Awareness
  • C.4.17. Limitations on Fractional Owner's Use of Program Aircraft in Excess of Owner's Ownership-Based Contractual Flight Time Allotment
  • C.5. Persons in "Operational Control" in Each Category of Fractional Ownership Program Flight Operations*

Appendix D: NBAA Range Formats

Appendix E: Company Response to an Aviation Accident

• E.1. Introduction
• E.2. Company Response in the Aftermath of an Accident
  • E.2.1. Accommodation of Family Members
  • E.2.2. Notification of Company Personnel
  • E.2.3. Notification of Insurance Providers
  • E.2.4. Probable Cause of an Accident
  • E.2.5. Scheduling Press Statements
  • E.2.6. Aircraft Involved
  • E.2.7. Trip Purpose and Itinerary
  • E.2.8. Passengers
  • E.2.9. Crew
  • E.2.10. Air Traffic Control
  • E.2.11. Local Weather

Glossary