Careers With NBAA

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Current Job Opportunities

To apply for any of the NBAA jobs listed below, please include your resume, cover letter, salary requirements and where you saw the posting.

Apply via email to [email protected]. All resumes and cover letters must be in English to be considered for the position. Please indicate the name of the position in the subject line.

Apply via mail to:

NBAA
Attn: Human Resources
1200 G Street NW
Suite 1100
Washington, DC 20005

NBAA offers its professional staff generous and comprehensive benefit package. Review the list of NBAA employee benefits.

For full details about each position, download the complete job description in PDF format. EEO M/F/D/V.

Director, Special Events, Budget and Customer Service

Updated July 25, 2014

The Director provides leadership and strategic direction of NBAA’s special events at NBAA’s three conventions, Customer Service and assists in managing the budget. This position is responsible for the planning, coordination and execution of all special events at NBAA including the Business Aviation Convention & Exhibition (BACE), Asian Business Aviation Conference & Exhibition (ABACE) and European Business Aviation Convention & Exhibition (EBACE) including a world class Opening General Session with VIP speakers and attendees. In addition, this position assists the Vice President, Administrative Affairs with all budget-related activities associated with the Conventions.

Responsibilities include the following:

  • Directs, plans, coordinates and executes ‘must attend’ special events for BACE, EBACE and ABACE, including but not limited to: CAN Soiree, Opening  General Sessions, Leadership Council Reception, President’s Dinner, VIP and Awards Luncheons to include food and beverages, decorations, green room, specialty items, awards, entertainment, speakers and other related logistics at all Conventions pre-event, on site and post-event.
  • Works with General Services Contractor on event ‘look and feel’ and design of the space to create compelling and impressive events. Orders equipment, utilities, furnishings and signage.
  • Works with SVP Communications and Director IT to determine equipment requirements and rehearsals for special events at BACE, ABACE and EBACE including but not limited to General Sessions, Leadership Council Reception, President’s Dinner, VIP and Awards Luncheons.
  • Provides on-site supervision of contractors working the special events.
  • Negotiates contracts for special events at all Conventions providing the best benefits to NBAA.
  • Maintains all special event budgets and successfully executes all special events within budgetary guidelines.
  • Conducts site visits to venues under consideration for hosting special events Manages all catering outlets on show floor for BACE, ABACE and EBACE. Works closely with facility and VP Exhibits to determine offerings, hours of operation, variety and location.
  • Manages staff lounge at NBAA BACE. Includes layout, ordering furniture, supplies and catering and ensures it’s an inviting and effective space for eating, relaxing and working.
  • Assists VP Conventions Administrative Affairs with the budget process to include analyzing prior and current year as well as projecting future years. 
  • Assists the VP in creating and maintaining the revenue and expense budgets for the NBAA Conventions, providing periodic forecasting.
  • Verifies Conventions expenses as true and contractually correct and provides a detailed comparison from year to year.
  • Works with Coordinator, to ensure efficient and effective completion of accounting and administrative responsibilities. 
  • Verifies all payables related to Conventions are within budgetary guidelines. Also verifies all employee expense reports within the division and those expenses charged by other departments to the Conventions budget.
  • Leads and manages customer service excellence within Conventions and Membership Division
  • Develops strategic plan to achieve world class customer service.
  • Directs implements and executes customer service initiatives.
  • Responsible for all functions around transactional surveying to include during booth placement process and post event surveys includes analyzing results and developing best practices for Customer Service.
  • Responsible for managing and contracting staff-wide customer service training around NBAA events.

Requirements include:

  • Four-year accredited bachelor’s degree or equivalent experience.
  • At least three years experience in planning events for high level VIP’s.
  • At least two years of budget management responsibility
  • At least three years of customer service delivery and measurement responsibility
  • Ability to travel at least 25% per year.
  • Excellent negotiating and customer service skills. Strong business sense and knowledge of best business practices.
  • Knowledge of tradeshow industry.
  • Strong meeting planning skills.
  • Excellent analytical skills.
  • Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, 
  • Effective oral and written communication skills including the ability to interact successfully with internal and external customers.
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
  • Proficient in organizational, project and time management skills, with strong attention to a myriad of details.
  • Ability to prioritize and balance multiple projects simultaneously.
  • Expert at problem solving especially under time constraints and in challenging situations.
  • General accounting budgeting and forecasting skills, and a good knowledge of creating and interpreting spreadsheets.
  • Ability to work nights and weekends as needed and additional hours on a regular basis.

Desired qualifications:

  • Certified Meeting Planner
  • Two years experience in accounting.
  • Knowledge of the business aviation industry and the type of customers NBAA serves.
  • Non-profit association experience.
  • Proficient in managing and motivating staff.

Download the full job description (PDF)

Director, Membership and Member Services

Updated July 28, 2014

The Director provides strategic direction of the organization’s Membership and customer service programs, which includes Membership marketing strategy and implementation; acquisition and retention of Members; Membership database management Member services; collateral revenue programs and customer service program implementation and monitoring. The Director is responsible for managing three Member Services employees and the associated program budget.

Responsibilities include the following:

  • Develops and manages annual Membership marketing strategy in support of NBAA’s strategic action plan and goals.
  • Directs implementation and execution of Membership marketing annual plan, including production of direct mail, email, print ads, digital marketing and telemarketing – across acquisition and retention campaigns.
  • Ensures Membership marketing communications are coordinated, support marketing plan objectives, and are produced on time and on budget.
  • Develops and manages Membership pricing structures.
  • Oversees market research, competitor analyses, and monitoring of customer service and retention processes and initiatives.  
  • Monitors and reports on key metrics pertaining to Membership growth.
  • Acts as liaison to our Web/IT team to initiate and manage Membership requirements pertaining to the website or iMIS.
  • Ensures processes and data management systems are in place to support Membership marketing and service efforts.
  • Builds, develops and manages Membership, marketing and customer service team capable of carrying out needed Membership marketing and service strategies; ensures quality control; and mentors staff development.
  • Maximizes current collateral revenue programs – including working with affinity program partners on related marketing campaigns and develops new, relevant opportunities to grow non-dues revenue.
  • Provides customer service programs in support of association-wide strategic objective, and oversees any related research to assess performance.
  • Develops and monitors systems for processing Membership applications, Membership renewals and expirations.
  • Initiates renewals, welcome kits and other Member touch points using database and third party vendors.
  • Establishes and maintains and evaluates metrics and dashboards to monitor the overall effectiveness of programs, marketing campaigns and service delivery.
  • Resolves escalated Member service issues, including cross-divisional issues to ensure consistent NBAA Member service.
  • Supervise three Member Services employees including, two Member Services Representatives and the Marketing Analyst.
  • Manages the database team to ensure best practices are consistently put into practice. 
  • Represents the Association at NBAA and industry events.

Requirements include:

  • Four-year Bachelor’s degree in Business Administration, Communications, Marketing or related field.
  • At least five years experience in Membership or equivalent experience in an association.
  • Two years management experience.
  • Ability to travel at least 10% per year or approximately four- five weeks.
  • Non-profit membership marketing program skills.
  • Strong leadership skills including: a demonstrated ability to lead people and get results through others.
  • Excellent strategic planning skills, including successful history of developing strategic alliances as well as strong project management skills including: an ability to think ahead and plan over a 1-3 year time span.
  • Strong management/multi-tasking skills including the ability to organize and manage multiple priorities.
  • Employee training and development skills.
  • Outstanding problem analysis and resolution skills both for strategic and tactical levels.
  • Successful membership acquisition and retention skills including successful membership acquisition and retention history and experience bringing a mature membership department to increased levels of membership through innovative programs.
  • Excellent marketing skills including (direct mail, other direct response, advertising, web, email, telemarketing, radio, etc.)
  • Strong market research and analytical skills.
  • Excellent people management skills.
  • Excellent budget management skills.
  • Excellent negotiating and customer service skills.
  • Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, and G-mail.
  • Excellent database skills, preferably iMIS.
  • Effective oral and written communication skills including the ability to interact successfully with internal and external contacts.
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.

Desired qualifications:

  • Direct marketing experience.
  • Knowledge of the business aviation industry and the type of customers we serve.
  • Excellent presentation skills.

Download the full job description (PDF)

Fall Intern, Conventions & Membership

Updated July 16, 2014

The NBAA intern position provides an undergraduate college student exposure to various aspects of working in a trade association. The intern works predominantly with NBAA’s Conventions & Membership division, but may also be asked to complete projects for various other divisions and performs administrative tasks related to division projects.

This paid internship is scheduled to last for 10 weeks, beginning in early September 2014.

Responsibilities include the following:

  • Provides administrative support to the Marketing & Members Services Division
  • Prepares shipments for events, re-stocks items when the return shipment comes in, and maintains inventory counts of promotional items on an ongoing basis.
  • Assembles prospect kits and promotional bags for events.
  • Scans business card leads from events.
  • Manages individual Member plaque and certificate requests.
  • Notifies winners from event drawings, assembles/sends out all prize packages and sends out emails.
  • Creates and maintains sample library for Marketing and Member Services acquisition, retention and engagement pieces.
  • Assists as needed with promotional copywriting for Marketing & Membership Services and Communications Divisions.
  • Participates in NBAA's Customer Service Council.

Requirements include:

  • Currently enrolled in an accredited bachelor’s degree program.  
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
  • Excellent organizational skills.
  • Strong writing skills.
  • Strong customer service skills.
  • Strong attention to detail.
  • Good decision making and problem solving skills.
  • Solid mastery of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook

Desired qualifications include business aviation experience through an internship or temporary employment in a flight department or charter operation.

Download the full job description (PDF)