Careers With NBAA

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Current Job Opportunities

To apply for any of the NBAA jobs listed below, please include your resume, cover letter, salary requirements and where you saw the posting.

Apply via email to [email protected]. All resumes and cover letters must be in English to be considered for the position. Please indicate the name of the position in the subject line.

Apply via mail to:

NBAA
Attn: Human Resources
1200 G Street NW
Suite 1100
Washington, DC 20005

NBAA offers its professional staff generous and comprehensive benefit package. Review the list of NBAA employee benefits.

For full details about each position, download the complete job description in PDF format. EEO M/F/D/V.

Director, Membership and Member Services

Updated July 22, 2014

The Director provides leadership and strategic direction of the organization’s Membership and customer service programs, which includes Membership marketing strategy and implementation; acquisition and retention of Members; Membership database management Member services; collateral revenue programs and customer service program implementation and monitoring. The Director is responsible for managing three Member Services employees and the associated program budget.

Responsibilities include the following:

  • Develops and manages annual Membership marketing strategy in support of NBAA’s strategic action plan and goals.
  • Directs implementation and execution of Membership marketing annual plan, including production of direct mail, email, print ads, digital marketing and telemarketing – across acquisition and retention campaigns.
  • Ensures Membership marketing communications are coordinated, support marketing plan objectives, and are produced on time and on budget.
  • Develops and manages Membership pricing structures.
  • Oversees market research, competitor analyses, and monitoring of customer service and retention processes and initiatives.  
  • Monitors and reports on key metrics pertaining to Membership growth.
  • Acts as liaison to our Web/IT team to initiate and manage Membership requirements pertaining to the website or iMIS.
  • Ensures processes and data management systems are in place to support Membership marketing and service efforts.
  • Builds, develops and manages Membership, marketing and customer service team capable of carrying out needed Membership marketing and service strategies; ensures quality control; and mentors staff development.
  • Maximizes current collateral revenue programs – including working with affinity program partners on related marketing campaigns and develops new, relevant opportunities to grow non-dues revenue.
  • Leads customer service programs in support of association-wide strategic objective, and oversees any related research to assess performance.
  • Develops and monitors systems for processing Membership applications, Membership renewals and expirations.
  • Initiates renewals, welcome kits and other Member touch points using database and third party vendors.
  • Establishes and maintains and evaluates metrics and dashboards to monitor the overall effectiveness of programs, marketing campaigns and service delivery.
  • Resolves escalated Member service issues, including cross-divisional issues to ensure consistent NBAA Member service.
  • Supervise three Member Services employees including, two Member Services Representatives and the Marketing Analyst.
  • Manages the database team to ensure best practices are consistently put into practice. 
  • Represents the Association at NBAA and industry events.

Requirements include:

  • Four-year Bachelor’s degree in Business Administration, Communications, Marketing or related field.
  • At least five years experience in Membership or equivalent experience in an association.
  • Two years management experience.
  • Ability to travel at least 10% per year or approximately four- five weeks.
  • Non-profit membership marketing program skills.
  • Strong leadership skills including: a demonstrated ability to lead people and get results through others.
  • Excellent strategic planning skills, including successful history of developing strategic alliances as well as strong project management skills including: an ability to think ahead and plan over a 1-3 year time span.
  • Strong management/multi-tasking skills including the ability to organize and manage multiple priorities.
  • Employee training and development skills.
  • Outstanding problem analysis and resolution skills both for strategic and tactical levels.
  • Successful membership acquisition and retention skills including successful membership acquisition and retention history and experience bringing a mature membership department to increased levels of membership through innovative programs.
  • Excellent marketing skills including (direct mail, other direct response, advertising, web, email, telemarketing, radio, etc.)
  • Strong market research and analytical skills.
  • Excellent people management skills.
  • Excellent budget management skills.
  • Excellent negotiating and customer service skills.
  • Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, and G-mail.
  • Excellent database skills, preferably iMIS.
  • Effective oral and written communication skills including the ability to interact successfully with internal and external contacts.
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.

Desired qualifications:

  • Direct marketing experience.
  • Knowledge of the business aviation industry and the type of customers we serve.
  • Excellent presentation skills.

Download the full job description (PDF)

Fall Intern, Conventions & Membership

Updated July 16, 2014

The NBAA intern position provides an undergraduate college student exposure to various aspects of working in a trade association. The intern works predominantly with NBAA’s Conventions & Membership division, but may also be asked to complete projects for various other divisions and performs administrative tasks related to division projects.

This paid internship is scheduled to last for 10 weeks, beginning in early September 2014.

Responsibilities include the following:

  • Provides administrative support to the Marketing & Members Services Division
  • Prepares shipments for events, re-stocks items when the return shipment comes in, and maintains inventory counts of promotional items on an ongoing basis.
  • Assembles prospect kits and promotional bags for events.
  • Scans business card leads from events.
  • Manages individual Member plaque and certificate requests.
  • Notifies winners from event drawings, assembles/sends out all prize packages and sends out emails.
  • Creates and maintains sample library for Marketing and Member Services acquisition, retention and engagement pieces.
  • Assists as needed with promotional copywriting for Marketing & Membership Services and Communications Divisions.
  • Participates in NBAA's Customer Service Council.

Requirements include:

  • Currently enrolled in an accredited bachelor’s degree program.  
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
  • Excellent organizational skills.
  • Strong writing skills.
  • Strong customer service skills.
  • Strong attention to detail.
  • Good decision making and problem solving skills.
  • Solid mastery of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook

Desired qualifications include business aviation experience through an internship or temporary employment in a flight department or charter operation.

Download the full job description (PDF)

Coordinator, Exhibits

Updated June 12, 2014

The Coordinator, Exhibits supports the Vice President, Exhibits and the exhibits department with a variety of administrative, accounting, and customer service tasks in the preparation, organization, and management of the NBAA Business Aviation Convention & Exhibition (BACE), European Business Aviation Convention & Exhibition (EBACE) and the Asian Business Aviation Conference & Exhibition (ABACE), including but not limited to exhibitor sales, service and education, processing  exhibitor applications, exhibitor account management, invoicing and collection of outstanding balances, assisting with BACE, ABACE and EBACE lottery procedures and producing/updating show-related exhibitor information, such as the Exhibitor Service Center, exhibitor and exhibitor appointed contractors (EACs), move-in and move-out bulletins and other such tasks.

Responsibilities include the following:

  • Assists in maintaining files and mailings to all exhibitors and prospective exhibitors.
  • Helps Marketing and Member Services Division follow up with companies that are not yet members or are not current on their membership.
  • Helps coordinate effective and timely communication with exhibitors, current and prospective, in such important areas as emailing information about upcoming Association events, responding to questions and issues in preparation for an event and helping ensure that overall customer satisfaction is reached, through such tasks as:
    • Responds to email and telephone requests for exhibitor information.
    • Provides outstanding customer service and follow up on exhibitor questions and issues, and helps channel the communication flow accordingly.
    • Responds to ZenDesk tickets.
    • Processes exhibitor Applications for booth space at events.
    • Creates and sends out acknowledgements, invoices and other information as required.
    • Works closely with the Accounting Department to gather payment information and collects outstanding funds
    • Updates exhibitor contact database information as necessary.
  • In assisting with event preparation, provides support with a number of projects and tasks, including but not limited to:
    • Updates, edits and compiles all necessary forms and documents necessary for inclusion in the Service Kits.
    • Updates important exhibitor and exhibitor-appointed contractor information pieces, such as move-in and move-out bulletins and other memos, as needed.
    • Ensures that all NBAA, ABACE and EBACE exhibiting companies are NBAA Members or members of partner organizations (Asian Business Aviation Association (AsBAA) or European Business Aviation Association (EBAA), accordingly) and works closely with NBAA Marketing and Member Services  Division to follow up with any company that should be an NBAA Member.
    • Helps edit and test online exhibitor content before it goes live for exhibitors’ use.
    • Provides login and passwords, as required, for Exhibitor Service Center.
    • Assists in maintaining exhibit booth move wait lists, interest lists and other records for each event.
    • Compiles lists of exhibitor appointed contractors (EACs) with contact information for the NBAA Convention, EBACE and ABACE.
    • Keeps record of stand events for EBACE, the NBAA Convention and ABACE for approval by VP Exhibits.
    • Helps collect and organize hanging exhibitry requests for each show.
    • Assists with tracking target changes for each show.
    • Tracks and manages insurance certificates for all exhibiting companies and EACs.
    • Helps collect and organize exhibitor’s  stand drawings for approval
    • Assists with exhibitor confirmations by sending acknowledgements via email.
    • Acts as the communications portal for direct third-party contractors such as Freeman, security, first-aid in conjunction with the NBAA, ABACE and EBACE Conventions.
  • Compiles prospective exhibitor listings for various events.
  • Compiles promotional and informational materials for review, as needed.

Requirements include:

  • Four-year accredited bachelor’s degree
  • Two years administrative or related experience
  • Expert in outstanding customer service
  • Effective oral and written communication skills including the ability to interact successfully with internal and external contacts
  • Excellent interpersonal skills and demonstrated ability to work on a team, as well as independently
  • Strong attention to detail
  • Good decision-making and problem-solving skills, especially under time constraints
  • Solid mastery of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and SharePoint
  • Excellent organizational skills
  • Excellent time management skills, including the demonstrated capacity to successfully manage multiple projects and deadlines simultaneously
  • Ability to travel up to two weeks per year or 3%

Desired qualifications include:

  • Two years work or related experience in convention management
  • Proven success in project management
  • Non profit association experience
  • Familiarity with assocication management software, preferably iMIS
  • Familiarity with/understanding of layout software
  • Aviation industry experience

Download the full job description (PDF)