Careers With NBAA

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Current Job Opportunities

To apply for any of the NBAA jobs listed below, please include your resume, cover letter, salary requirements and where you saw the posting.

Apply via email to [email protected]. All resumes and cover letters must be in English to be considered for the position. Please indicate the name of the position in the subject line.

Apply via mail to:

NBAA
Attn: Human Resources
1200 G Street NW
Suite 1100
Washington, DC 20005

NBAA offers its professional staff generous and comprehensive benefit package. Review the list of NBAA employee benefits.

For full details about each position, download the complete job description in PDF format. EEO M/F/D/V.

Administrative Assistant, Exhibits

Updated April 4, 2014

The Administrative Assistant, Exhibits supports the NBAA exhibits team with a variety of administrative, accounting and customer service tasks in the preparation, organization, and management of the NBAA Convention, EBACE and ABACE. These tasks include data entry of exhibitor applications, creating invoices and collecting fees, assisting with the “live” lottery procedures for all the shows and general administrative duties as assigned by the VP Exhibits. Responsibilities include the following:

  • Handles all exhibit Zendesk inquiries, telephone and email requests for general information related to exhibiting at NBAA’s three shows.
  • Routes exhibit inquiries, telephone and email requests to the appropriate specialist when unable to provide detailed information.
  • Assists with data entry as exhibit applications are received, ensures they are accompanied by payment and keeps them on file.
  • Works closely with the accounting department to missing payment information and collects outstanding funds.
  • Assists the Director Exhibit Sales, Services & Operations on mailings to all exhibitors and prospective exhibitors.
  • Helps Membership Division follow up with companies that are not yet Members or are not current on their Membership.
  • Assists with travel planning to include housing, flights and car rentals for the exhibits team.
  • Coordinates the association shipment for NBAA, ABACE and EBACE.

Requirements include:

  • Two-year accredited associate’s degree. 
  • Two years administrative or related experience.
  • ability to travel up to two weeks per year or 3%.
  • Expert in outstanding customer service.
  • Effective oral and written communication skills including the ability to interact successfully with internal and external contacts.
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
  • Strong attention to detail.
  • Solid mastery of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook.

Desired qualifications include:

  • Four year accredited bachelor’s degree
  • Two years work or related experience in convention management.
  • Non profit association experience.
  • Familiarity with database management software, preferably iMIS.
  • Familiarity with/understanding of layout software of some kind.
  • Aviation industry experience.

Download the full job description (42 KB, PDF)

Manager, Exhibits

Updated March 27, 2014

The Manager, Exhibits assists in all exhibitor-related activities including booth placement; communication and enforcement of rules and regulations; updating of information; and billing and collection of fees from companies participating in the NBAA BACE, EBACE and ABACE. The Manager, Exhibits upports the VP Exhibits and the Director Exhibit Sales, Services & Operations in bearing primary responsibility for all aspects of exhibitor relations including providing excellent customer service; conducting the exhibitor booth lottery and placement; configuring the display floor; placing booths and aircraft in the exhibit hall; developing the rules and regulations and related NBAA BACE, EBACE and ABACE management back-up.

Specific duties and responsibilities include but are not limited to:
  • Leads in the execution of exhibitor and potential exhibitor mailings; email correspondence and promotions for all three shows; coordinating with the Director Exhibit Sales, Services & Operations accordingly.
  • Provides input on exhibiting rules and regulations for the NBAA BACE, EBACE and ABACE.
  • Manages sales initiatives for exhibitors through mailings – direct and email – and telephone calls.
  • Processes exhibit applications for over 1,100 exhibitors at NBAA, 500 at EBACE and nearly 200 at ABACE.
  • Maintains regular communications with exhibitors, both current and former, to notify them of the lottery deadline set by the VP Exhibits.
  • Prepares and issues acknowledgements when applications are received, prepares invoices when exhibitor invoices do not accompany applications, and prepares collections notices to ensure funds are paid prior to shows taking place.
  • Works with the Accounting Department on exhibitor-related accounting to keep them apprised of collections on all outstanding accounts.
  • Notifies all exhibitors in the lottery of the schedule for “live” booth placements and sets up appointments for the exhibitors to choose their space.
  • With the entire exhibits team, contacts each exhibitor during the “live” booth placement process locating them according to discussions during their scheduled appointment.
  • Prepares and issues written confirmation of exhibitor exhibit space and sends floor plans indicating booth locations.
  • Designs and manages floor plan with the assigned booths, aircraft in convention center displays and all other show elements – both for initial booth placements and all subsequent changes once applications come in until show date.
  • Works in cad files to reflect all booth changes, additions and floor plan files and provides updated files to the preferred and exclusive service providers for NBAA, EBACE and ABACE
  • Ensures all floor plans required meet fire marshall rules and regulations.
  • Maintains a database of exhibitors wishing to change their locations should more favorable locations become available.
  • Answers hundreds of email and telephone questions from exhibitors and their appointed contractors each week regarding every aspect of exhibiting at the three NBAA shows.
  • Tracks and audits exhibitor booth quantities from year to year.
  • Compiles a list of exhibitor-appointed contractors (EACs) and contact information to be kept on file, and provides information to official service contractor and venue contact.

Requirements include:

  • Ability to travel 30% of the year, with a minimum of 10 days for each convention, possible site visits (two days) and visits to other conventions in the industry (three days).
  • Four-year accredited bachelor’s degree.
  • Minimum three years experience in the convention/exhibits industry including floor plan experience.
  • Expert at providing outstanding customer service.
  • Effective oral communication skills including the ability to interact successfully with internal and external customers.
  • Excellent interpersonal communication skills including the ability to work well independently as well as in a team.
  • Excellent organizational and time management skills, including the demonstrated capacity to successfully manage multiple projects and deadlines simultaneously.
  • Proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
  • Proficiency in databases.
  • Knowledge of the AutoCAD program.
  • Understanding of financial ledgers and transactions.

Desired qualifications include:

  • Knowledge of business aviation industry
  • iMIS database experience
  • Proficiency with Map Your Show program.

Download the full job description (47 KB, PDF)

Member Services Representative

Updated March 12, 2014

The NBAA Member Services Representative provides a high standard of customer service to NBAA’s membership. Specific responsibilities include membership dues billing, application processing, serving as liaison to member organizations, handling requests for information.

Specific duties and responsibilities include but are not limited to:

  • Serve as primary liaison and communication link with Association Members, handling day-to-day Membership issues including the management of member information – via phone, email correspondence, online, fax etc.
  • Serve as project liaison with NBAA’s Leadership Council to include managing event invitations and RSVP’s as well as other projects.
  • Research and resolve complaints to ensure Member satisfaction.
  • Ensure member loyalty and retention through world class member service and member engagement in NBAA products and services.
  • Process membership applications through online system/mail and lockbox. Update and maintain the member database as required.
  • Provide activity reports on member contacts.
  • Serve as back-up front-desk receptionist for entire Association.  Become and remains knowledgeable of general information regarding all Association activities in order to direct Member and non-Member inquiries via telephone, fax and email. Ensure that individuals contacting NBAA are handled promptly and professionally. .  Receive all visitors to the reception area and expedite fulfillment of their needs.
  • Responsible for placing monthly print ads, including working with vendors and internal departments to resize materials as needed and submit print materials to industry publications.
  • Work with vendors to manage the Member card and certificate program.
  • Process Marketing & Member Services Division invoices on a weekly basis.
  • Provide invoice, renewal, and member kit fulfillment. Distribute publications and provide inventory support as required.
  • Assist in the management of membership solicitation inquires and new member prospecting and solicitation campaigns.

Requirements include:

  • Two years of experience in a membership organization.
  • High School Diploma or equivalent.
  • Extensive knowledge of association membership databases.
  • Outstanding customer service skills.
  • Excellent interpersonal communication skills.
  • Strong, writing, editing and grammatical skills.
  • Strong problem solving skills.
  • Basic math skills.
  • Ability to learn, communicate and market NBAA member benefits, products and services.
  • Excellent phone and computer skills.
  • Exceptional attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • Proficiency with Microsoft Office Suite.
  • Ability to travel 10% of the year

Desired qualifications include:

  • Four-year accredited Bachelor’s degree.
  • Basic iMIS database experience.
  • Customer service background in a call center environment or in a membership organization
  • Knowledge of the business aviation industry and the type of Members NBAA serves.
  • Experience with Crystal Reports.

Download the full job description (52 KB, PDF)

Intern, Marketing & Member Services, Summer 2014

Updated Feb. 27, 2014

The NBAA intern position provides an undergraduate college student exposure to various aspects of working in a trade association. The intern will work predominantly with NBAA’s Marketing & Member Services Division, but may also be asked to complete projects for various other divisions (including Conventions and Forums, Government Affairs, Administration, and Communications) and performs administrative tasks related to division projects.

Specific duties and responsibilities include but are not limited to:
  • Participates in NBAA Customer Service Council.
  • Provides administrative support to the Marketing & Member Services Division
  • Prepares shipments for events, re-stocks items when the return shipment comes in, and maintains inventory counts of promotional items on an ongoing basis.
  • Assembles prospect kits and promotional bags for events.
  • Scans business card leads from events.
  • Assists in placing ads for Marketing & Member Services Division.
  • Manages individual Member plaque and certificate requests.
  • Notifies all winners from event drawings, assembles/sends out all prize packages and emails
  • Assists with weekly NBAA Update and monthly Exhibitor Update placement of marketing and member services announcements.
  • Sends out monthly reminders for Membership Facebook and Twitter placement.
  • Creates and maintains sample library for Membership acquisition, retention and engagement pieces.
  • Works on special projects for various divisions of NBAA.
  • Assists as needed with promotional copywriting for Marketing & Member Services and Communications Divisions.
  • Covers hearings as needed for the Government Affairs Division.
  • Provides administrative support for the Conventions and Forums Division to include coordination of award videos, ordering promotional items, tracking of meeting planner award program and filing paid invoices.
  • Mails Flying Safety Award Certificates and pins to the recipients.
  • Provides administrative support to the Accounting Department including scanning printed documents for archival and audit purposes.

Requirements include:

  • Currently enrolled in an accredited bachelor’s degree program or accredited graduate program
  • Experience with organizing projects effectively and successfully managing multiple projects and deadlines simultaneously.
  • Effective oral and written communication skills, including the ability to interact well with co-workers.
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
  • Strong writing skills.
  • Strong customer service skills.
  • Strong attention to detail.
  • Excellent organizational skills.
  • Good decision making and problem solving skills.
  • Solid mastery of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook

Desired qualifications include:

  • Business aviation experience (through an internship or temporary employment) in a flight department or charter operation.

Download the full job description (40 KB, PDF)

Intern, Operations Division, Summer 2014

Updated Feb. 27, 2014

The Operations Division Intern position is designed to provide an undergraduate college student, with an interest in business aviation, exposure to various aspects of NBAA. The intern will assist subject matter experts with research activities on regulatory and technical issues related to the operation of business aircraft. The intern will also perform administrative tasks related to Operations Division projects.

Specific duties and responsibilities include but are not limited to:

  • Researches legislative, regulatory, technical and aviation information to assist in responding to Member inquires or creating new resources for the NBAA website.
  • Reviews NBAA website content for accuracy and makes suggestions for potential updates with direction from Operations Division staff.
  • Develops a Business Aviation presentation with assistance from Operations Division and Human Resources Department staff.
  • Reviews NBAA Certified Aviation Manager (CAM) program files to ensure they are in compliance with certain accreditation criteria.
  • Communicates with Members regarding their CAM credit and status.
  • Assists with development of marketing materials for NBAA Conferences and On Demand Education webinars.
  • Reviews certain publications that exist in a printed format and makes recommendations as to how the publication can be transferred to a web based product.
  • Provides administrative support to the Operations Department including scanning printed documents for archival purposes, drafting correspondence, updating the NBAA membership database.
  • Assists with special projects, including, but not limited to research and analysis of flight operations data, surveys of Members, analysis of legislative or regulatory proposals, and NBAA Committee projects/deliverables.

Requirements include:

  • Currently enrolled in four-year accredited bachelor’s degree program or recent graduate of four-year accredited bachelor’s degree program.
  • Experience with organizing projects effectively and successfully managing multiple projects and deadlines simultaneously.
  • Effective oral and written communication skills including the ability to interact successfully with internal contacts.
  • Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
  • Strong attention to detail.
  • Excellent organizational skills.
  • Good decision making and problem solving skills.
  • Solid mastery of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook

Desired qualifications include:

  • Business aviation experience (through an internship or temporary employment) in a flight department or charter operation.
  • Minimum of FAA-certificated private pilot certificate, dispatcher’s license.
  • Aviation major.

Download the full job description (39 KB, PDF)

Managing Editor

Updated Feb. 12, 2014

This position oversees the day-to-day production and editorial development of content for NBAA's print and online communications channels, including Business Aviation Insider, the official Member magazine of NBAA, and the NBAA.org website, to ensure quality and on-time delivery. This position also assists with production of other NBAA publications and editorial projects as assigned.

Specific duties and responsibilities include but are not limited to:

  • Manage production and development of editorial content from concept to completion, utilizing Google-based planning documents.
  • Adhere to published production and editorial calendars.
  • Attend recurring editorial planning meetings to develop article concepts and magazine issue themes, or lead such meetings upon request.
  • Assign stories to writers and supervise the progress and on-time submission of assignments.
  • Assist in the selection and management of freelance writers.
  • Coordinate, edit and proofread copy for articles. Write, rewrite and fact check copy as needed.
  • Develop voice and tone of content to fulfill editorial strategy. For Business Aviation Insider or other designed publications, collaborate with designer on overall publication aesthetic.
  • Adhere to editorial policies and standards.
  • Develop and manage processes to ensure quality and on-time delivery.
  • Monitor reader feedback and survey results and conduct publication research to make corresponding recommendations for improvements, as needed.
  • Stay current and make recommendations on publishing industry trends and best practices.
  • Assist with production of other NBAA or No Plane No Gain publications and editorial projects, such as the annual Business Aviation Fact Book, at any stage of production, as assigned.
  • Participate in NBAA News Bureau efforts and oversee freelancers in relation to these efforts, as needed.

Requirements include:

  • Four-year accredited Bachelor’s degree in English, communications, marketing or related area.
  • Five years of editing experience in a publishing or communications environment.
  • Experience in project management and working directly with different departments.
  • Excellent writing, editing, proofreading and project management skills.
  • Knowledge of AP Stylebook.
  • Knowledge of publishing software and standards.
  • Proficiency with Microsoft Office applications.
  • Good oral communication skills.
  • Ability to work on a team and independently.
  • Detail-oriented.
  • Ability to multitask and work under minimal supervision.
  • Ability to travel 5-10% per year, including for domestic NBAA events and possible NBAA Member profile trips.

Desired qualifications include:

  • Knowledge of aviation industry issues and topics, especially business aviation.
  • Experience in an association-publishing environment.
  • Master’s degree or demonstrated continuing education in relevant areas.
  • Proficiency with Adobe InDesign and Dreamweaver for Mac.

Download the full job description (39 KB, PDF)

Communications Editor

Updated Feb. 12, 2014

This position supports production and editorial development of NBAA publication and web content to ensure overall quality and on-time delivery. The position also assists in the packaging and monitoring of communications content and user statistics to generate readership/user reports for analysis by the Communications Division.

Specific duties and responsibilities include but are not limited to:

  • Provide editorial services – duties include copyediting, proofreading, writing, rewriting and fact checking for products to include print and online publications, websites and e-marketing efforts.
  • Provide production services – duties include circulating and managing draft reviews; applying staff edits to copy; managing the receipt, accurate placement and fact checking of advertising artwork; meeting production deadlines; and supporting other staff members in meeting such deadlines.
  • Provide reporting services – duties include packaging content, tagging links, tracking statistics and generating periodic reports for analysis by the Communications staff.
  • Drive project management and content production efficiently using the Googe Docs suite, Adobe InDesign and Dreamweaver for Mac.
  • Work effectively with other editors, designers and internal staff members to support production needs.
  • Attend recurring editorial planning meetings.
  • Adhere to editorial policies and standards.
  • Follow processes to ensure quality and on-time delivery of editorial content.
  • Monitor reader feedback and survey results and conduct publication research to make corresponding recommendations for improvements, as needed.
  • Stay current and make recommendations on publishing industry trends and best practices, as needed.
  • Participate in NBAA News Bureau efforts, as needed.
  • Generate and submit payment request forms, expense reports or other forms on behalf of the Director, Publications.

Requirements include:

  • Four-year accredited Bachelor’s degree in English, communications, journalism or related area.
  • Two years of writing/editing experience in a publishing or communications environment.
  • Excellent writing, editing, proofreading and project management skills.
  • Knowledge of AP Stylebook.
  • Knowledge of publishing software and standards.
  • Proficiency with Adobe InDesign and Dreamweaver for Mac, Google Docs suite and Microsoft Office applications.
  • Good oral communication skills.
  • Ability to work on a team and independently.
  • Detail-oriented.
  • Ability to multitask and work under minimal supervision.
  • Ability to travel 5% per year for domestic NBAA events.

Desired qualifications include:

  • Knowledge of aviation industry issues and topics, especially business aviation.
  • Experience in an association-publishing environment.

Download the full job description (35 KB, PDF)